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Best Buy, worst customer service If you try to call a local Best Buy now, you'll get a national call center that refuses to redirect the call to the store because it wouldn't be fair to other customers, according to Matt Haughey:
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Good for them: the customer who is in the store ready to spend money is, and should be, the primary priority of shop-floor staff. Should the person on the floor be the only priority, though? I wouldn't buy something from a brick-and-mortar store I couldn't call on the phone. That's such a crappy standard of customer service it makes online merchants look good by comparison. And they're usually cheaper. The mutants who work at my local Best Buy won't give you 2 seconds to peruse the aisles before they jump all over you. I *Wish* they would leave me alone to shop in peace and go answer the phones. If I need you, I'll come get you!!!! BTW: Good job on FP 2003 in 24 hrs. I have experienced poor customer service at Best Buy in Torrance, CA in 1998 where I was told to go F2#K myself when I asked a question about a computer because this little twit was unhappy about a decision his boss had just made. "My animosity carried over the cashier where I was purchasing a $600 electric piano and simply did not want any more of their protection plan etc. BS and told the cashier so. She took everything personally at that point"
And then get mad because they take it personally?? I am posting to bitch about Lowe's service, too. I bought a faucet there and they said they could install it. Fine. The guy gets here then says he can't do it, I need a plumber. Well, I thought HE was a plumber. Jerks. So, I took the day off work for-nothing.Lowes-lies. Don't shop there. I'm telling everyone I know about their crappy service Best Buy Lost $8000 sale today Couldn't reach anyone about finding out if a couple cameras and lenses were in stock. Called Samy's Camera, got the answer in 10 minutes, dropped my cash there. Best Buy. Worst bet. Does anyone know where the Best Buy call center is located? To Bill: Trafalmador BestBuy.com worst, customer service I have seen in my life. Waited 60 mins on the phone, no response. 1-888-bestbuy sucks.
I was in a best buy and they accused me of shopplifting. They approached me as a criminal and said where is the game. She insisted i let her search me i refused. I said i will take my business to circuit city I am leaving now. Upon entering the exit i was grabbed, choked, and held against my own will i called the police and so did they to come search me they found nothing. I am planning to press charges on best buy for being physically touched and falsely arrested. im sorry i mean falsely imprisonned I'm an employee for Best Buy. When you call the store it doesn't go to ntional call center. It goes to an automated system that gives you options as to what department you need. At no time of year does it do that. I've worked there for 3 years and I can tell you I've personally answered the phone to speak with customers the entire Holiday season. If you're calling a department and no one is picking up it's becuase the store is packed with people and the sales people might just be a little busy dealing with what's in front them. Consider this: If you were being helped in the store and we kept telling you to hold on for one minute so we could pick up the phone to speak with another customer, wouldn't you get mad? Best Buy does suck I worked there for ten years pusching service plans the customer did not need because if you don't you would be fired ... I could go on and on about how best buy screws it's customers . Agree with the above. Steer clear of Best Buy even if you have to pay more at another store. Never seen such customer abuse! The person who posted this has obviously never worked in retail, let ALONE retail customer service. Did you ever even stop to think that the person you're complaining to and yelling at over the phone is just the poor customer service rep who, quite frankly, gets paid less than those on the sales floor that DON'T answer their phones, to do a much harder job? That's right, they have to deal with people like YOU all day. On the phone, AND in person. Especially people like YOU who think that you're somehow more entitled to service over the phone than the people who actually made the efford to come out to the store to do their shopping? Right now is the holiday season. No, our employees don't work on commission, but they are pushed to sell just as much as someone who is on commission. They are pushed to contact every customer within ten seconds of them, whether or not they have any intention of buying anything. Even when it is NOT the holiday season, the store is just teeming with people coming out from every corner...everyone needs help with someone. How would YOU feel if you were working with an employee who kept leaving to answer phone calls? You would do exactly what you are doing right now, you'd bitch and moan about the service, because you are THAT customer, who is never happy and can never be pleased. Would you like a foot massage while you wait for checkout as well? If you want to shop from home shop online. Leave the poor kids working the floor and the customer service desk for less than ten bucks an hour alone. Best Buy is soooo crappy, wish that I knew of it before I made my purchases there...F#*kers keep giving me the run around!!! Everything at best buy is retail price. You have to be stupid to shop there. Best buy this is a multi billion co.a year no matter how much people bitch only a hand full of people do this and still for some odd reason, show up at best buy after swearing them off or is on a web site like this all this site is doing is adding fuel to the fire when you shop wal mart and dont say you have not no one there ever ask can i help you and they are the number one retailer ahead of best buy complain all you want but at least have valid reasons best buy does not actually make products they sell what manufactours make like any other retailers it was and s your choice to spend your money and make your own grown up mind where ever your heart desires and if you have enough time to read stuff or add comments to this web page then take a little advice and do consumer reasearch online before going to a retail store and then you dont have to dpend on any salesman cause you already know your stuff wow how far we have come along think about it and i know this will get negative feed back and thats expected but keep in mind everthing is your choice no matter what Best buy has been the worst place I've ever encountered in the thousands of dollars I've spent on electronics over the years. I'd rather pay more some where else than put up with the terrible service I've experienced with them. They've also lost thousands of dollars worth of busines from me, simply because they have no one at least delegated to handle "just" phone calls Only. Terrible service, useless warranties(they'll fix it but it takes 3 months)They've had my home theatre system in repair, longer than I ever had it in my house. The answer is simple... DON'T BUY FROM THEM & tell everyone you know not to. Maybe that way, there floors will be so empty that they'll have time to pick up the f***ing phone!!!! To the "long" comment before mine from "what what" Obviously you haven't been doing your own research when buying your keyboard. It seems to be missing the (.) period key. Angela (6 comments above) deserves a high five. Until you've had to answer the phone and deal with a line of customers all at the same time, it's outrageous to complain. Before I started working at Best Buy as a customer service rep, I probably would be complaining about my shopping experiences at stores, but now when I'm put on hold or have to wait in a long line I take into consideration exactly how difficult it really is to be behind the desk. Best Buy could afford to hire more people but they are cheap bastards! I work at Best buy as a cashier and on some saturday nights we have only two cashiers and one person at customer service. We need atleast 3-4 cashiers and 2-3 cust service reps to keep things flowing. I ask why more people are not scheduled and they say they cant afford it..... our store sold over a million dollars the day after thanksgiving..... i think we can afford to hire someone to answer phone.... as a worker i cant even call in to the store because no one answers. So yes Brad Anderson you are cheap son of a B**ch. LOWES and BEST BUY SUCK!!! I bought a service plan on a computer. It died with one year left on the service plan. Cool, at least I have the service plan, right?? WRONG!! The technician has been to my home 6 times and I have made 17 phone calls to the customer service line - with an average hold time of 33 minutes. They will replace my computer (as it says in the service contract) IF they have to come out one time, AFTER the case has been reviewed extensively by their home office personnel, AFTER someone from their home office is dispatched to my HOUSE to examine my computer. I have been told by phone service personnel that supervisors are "not available" to talk to customers on the phone, are "on vacation" or would "agree with what I am telling you anyway - so you really don't need to speak with them" DO NOT EVER SHOP AT THAT FREAKING STORE AGAIN IF YOU DON"T WANT TO HAVE A NERVOUS BREAKDOWN. I will not ever spend a dime at that store again and I will make sure to spread the word far and wide. DON'T even get me started on LOWES! We are soon going to wish for the old "mom & pop" stores back so we can get some real service for our hard earned money. Search Best Buy Lawsuits. There are several lawsuits that have been filed against Best Buy for 'unfair and deceptive business practices'. I bought a laptop and got the platinum warranty along with it (which didnt include a complimentary tube of KY jelly). I had some motherboard issues with it and took it back. They never sent it out to get it repaired or get the ok to issue another laptop to me. They said they were making a full backup of my hard drive as I had a lot of sensitive information relating to an invention/patent that I am applying for. They lost the hard drive! All of my information is gone. (fyi...I had full backups of all of my information that were burned in a car fire 2 days before this) The kid who initally looked at the hard drive said there was nothing wrong with the hard drive and that a full backup was going to be able to be made. Later I was told that the backup was over half completed. (I had over 15 gigs of info stashed all over the hard drive in hidden folders). I made a point to tell the manager (Dave) that if any of the information cannot be retrieved, I will pay a professional data recovery specialist to recover all of the data contained on the hard drive. Long story short, I was handed one 4.7gig DVD what they claimed to be my full data recovery and they dont know what happened to my hard drive. A lawsuit is in progress. I have copied Anderson and several people in corporate offices every correspondance between myself and Dave and Tony (Best Buy Torrance GM) My suggestion is: If you want to buy something that could have problems, do not shop at Best Buy for it. Best Buy is good for buying blank media and video games. They buy in bulk and sell mass quantities, so it is hard to maintain some sort of quality control. The problem with best buy is their lack of customer service. They are avarage in price compared to other electronics giants like circuit city and comp usa. I keep my eyes on sales and buy what I need wherever I can fond the best price. To the workers and customer service reps who dont get paid much to deal with a-hole customers like me, a few things. The reason they dont pay much for those positions is because they know it is a job where there are going to be a lot of complaints and they know that there is going to be a rather high turn-around for those positions. The customer is always right. If the customer has a problem, that is what you are there for. It is your job to deal with pissed off customers. Deal with it. That is the company you work for. If you dont like that, seek employment elsewhere, dont say that the customer shouldnt call up there to complain. Best Buy should hire more people dedicated to telephone support. The next employee team meeting, you should bring that up. As of now, I would not reccomend Best Buy to anyone!
Mr Johnson, We actually have an entire corporate office dedicated to telephone support. It's not our fault (or theirs) that the majority of you are too stupid, too impatient, or have too much of a superiority complex to listen to a menu and push the correct prompts. Do you know that employees at the store call the same exact number and use the same exact menus to contact our corporate office. If you had a minute to listen, youd get through. But since you obviously feel too good to make use of whats provided for you, here's your shortcut: once you call 1-888-BestBuy, all you have to do is push 3,then 4, then 2. You'll be prompted to enter a phone number (a fake one if you please since most of you assholes that we like to call "Barry" don't like to give yours) and you will be directly connected to a corporate customer care representitive, who no doubt makes ten times what my employees do and has far better power to solve your problems. You certainly don't know me or my way with customers, either. You would actually want to interact with me when you come in with a problem, because I do understand how much the company screws up and screws over the wrong people. I see other retail management bend over for all the wrong people and send the people who really do deserve help packing. It is my job to facilitate training to the customer service representatives and set an example, and I think I set an excellent one as far as helping people is concerned. Thats why when "Customer X" comes into the store with a defective $700 product that he has purchased 8 months ago, and we still carry the product, I let him go and get a new one, no questions asked, even though its printed in bold at the top of his reciept that he only had 14 days to bring the product back. With that being said, I stick my nose out to stick up for customers no matter what, especially at the end of the month when management winces on making exceptions because taking money off of product means less gross margin dollars and risks THEIR bonuses (which we hourly peons do not recieve...like I said, no incentives, I'm just a good person) As far as the phone is concerned, do you know I have to write up my employees at customer service if they don't answer the phone within three rings??? It is the job of customer service to assess situations and make decisions regarding our policies. Anything after that and they are required to call on leadership to make exceptions. They don't have the power to give you what you want, even if they want to. This is a luxury I have, but one I worked hard for. Sir, you're right...a majority of the time. I will aggree with you that more often than not, the customer IS right, and should be taken care of. But not always. Do you know that I have had customers physically assault me, pushing and shoving and throwing product? I have had customeres belittle me "Get an education and we'll talk..." and so on, with out even listening to me while I was trying to figure out a way to help them? Education...I have a great one. Ivy-league, in fact. But I have so much debt from student loans from that education that I'm working for a while so that I can afford to go back and get a masters/doctorate degree. I'm there partly because I have to be (I do need the money...) but I could be at a lot of places out of necessity. I stay where I'm at because I think its rewarding to help people out. So don't tell me what my job is, and don't speak down to me. I'm doing the best I can and if you're respectful to me and my employees, we will take care of you, or at least fight with other management while trying. And when I'm done with school and fortunate enough to have a disposable income to spend frequently on large-ticket items at best buy, I'm going to pride myself in NOT being like you. and one more thing... people like Matt Haughy are the reason that I dread customer service. They don't pay me enough to deal with scum bags like you. suck my johnson, don I believe it. I purchased a computer on 10/02/2005. I just received the 25 cable modem rebate last week. I am still waiting for my reward zone points. Best Buy applied them to the wrong account. When they tried to reverse the transaction they double billed the best buy credit card. Entering the sixth month after purchas and I still dont have a definite date when I will receive reward zone points. Angela has a lot of answers. I waited through the promts. I pushed all the right buttons. Yet six months later no reward zone points. Everytime I call in to 1-888 best buy I receive a different response. Yesterdays response was the computer didn't post. This does not explian why my 2/4 purchase that post to my reward zone account has been reversed to pending points. It also does not explain why the 10/02/2005 purchase has not posted. Walmart, and Office Max, and Circuit City receive my Dollars. Two cameras, and a notebook. I wish to purchase a PDA, will probably purchase at Circuit City since Best Buy cant get their act together. Former Best Buy custor. JPB Trust me, we all dread 888 Best Buy. I will not dispute that with any of you for a second. They are HORRIBLE. They get paid ten times more and its easy for them because they're merely a call center that doesnt have to see the dissapointment in someones eyes when they get screwed time and time again. JPB...Im surprised there's not a better contact number as well. The shortcuts I wrote down work...for now...but once corporate figures out that we know a shortcut and don't listen to their godforsaken menu, they'll change it so we have to work to find the shortcuts, again. It's really sad how they treat you in the store. I had a problem returning opened software that wasn't the program needed. What the hell? They directed me to 1888 Best Buy. Called the corporate office up before I got a chance and had them deny me my return. I don't care what the policy is. This is a customer service issue, and working in retail myself. I know they can override that decision. It's sad that this company cares about their employees more than anything. To think-without the customers there would be no employees. This shows me the integrity of the company. And we wonder why it is so difficult to get a hold of anyone who's somebody with their company. They probably recieve millions of complaints that the CEO knows jack about...If anyone can give me any contact information about best buy pleas e email me at ang3qlu33n@yahoo.com I went to get my ipod repaired 2 months ago, and i have no seen it since. I went to best buy and they told me that it got lost during transit and that they can't do anything about it. Also, the cashirs and the customer service people are extremey rude, have a bad attitude, and have poor customer service skills. They get personally angry and unhelpful if you want them to enter a rewards card or refuse one of their damn service plans. sadly, this is the only electronics store around where i live. I hate best buy and i hate the people that work there with a passion. You all obviously have never worked in consumer support, or management. Nor do you have the brains to anyway so thank you for not tring and making us look bad. It is people like you who make our job horrible and difficult. Best Buy and their reps. work very hard and long to make sure people like you aren't created. Most of you are too impationt, stupid, or mentally ill to figure out how to work anything and probably broke your equipment yourself. And most time when we finish stuff and call your houses or CELL PHONES (directly to you) you dont answer and after multiple trys we do have to give up. (Usually a week to 2 weeks later). We can't keep your piece of junk because that takes up space for other consumers who will pick up their product. Then its people like you who a month later, comes storming in and raising hell because you haven't heard anything about you're product. Well A. we tried for 2+ weeks and B. if we have the wrong phone number then you are just one dumb F*#k because you wrote your own phone number incorrectly. So all in all its your own fault for making consumer service what you think it is. So from all of us hard working employes at Best Buy thank you for staying out of our stores and off our phones wasting our time yelling at us for YOUR STUPID MISTAKE. Continue to stay away because our job is hard enough without you retarted people. Whoever said Best Buy cares about its employees... HAHAHAHAHAH no one cares about the employees. not managers, district staff, human resources, or corporate. Best Buy hires Moron's. The Managers are mostly high school drop outs with GED's, "Street slugs with attitudes." Best Buy Senior Management will all be in prison soon. The CEO will get many years of prison time just like the Enron scandal. I can predict the future. I just can't wait until it happens. Seek legal for the crude treatment. Legal costs can be costly for big Companies so don't be afraid to call and get advice. Remember, Best Buy and there policies work against you. As consumers we need to stick together and bring America back. We all need to start to fight back and bring down criminal corporations that continue to rob us of our hard earned money. Seek Legal and bring these scum bags to justice. I agree! Can't wait until Best Buy falls. There is so many stores out there that sell the same products for less and have good customer service. My son who is 4 years old can run a better business. We all must stick together and fight the evil Corporate Best Buy Management. here's my little story at a Best Buy in Queens, NY: I asked the salesperson to sell me a 19" LCD Samsumg monitor ($329). He says "we have it in stock...would you like a-" "Well, I need to understand why you don't want the service plan". Un-fucking-believable! I told him: "No, you don;t need to understand why I don;t want your service plan. You only need to sell me that monitor". Another stare down between us. Then he finally types it in his compiter and tells me: "you have to pick it up at the front of the store". "No, I don't" I told him. "I will just walk to Circuit City and buy it there, thanks!" Before leaving the store I talked to a supervisor (a nice latina). As soon as I said to her: "Miss, I just wanted to buy a monitor from you guys but your sales associate wouldn't sell it to me unless-" at this point she cuts me off and finishes the sentence "-unless you buy a service plan?". I guess this MUST happen all the time at their stores. Another lost sale. Also, I'm telling EVERYONE I know NEVER to spend money there if they can help it. Good luck, Best Buy! After several years of being loyal BB customers, my husband and I are saying goodbye and shopping elsewhere. BB is a great place to buy things that are really valuable, but it's an awful place to get big-ticket items that require installation, years of operations, and perhaps replacement. Case in point -- last summer we purchased a refrigerator, w/d, and new dishwasher all from BB. Every single item has presented a problem at some point. Fortunately, BB resolved the refrig and w/d issues after several phone calls and a 10% discount (thus our d/w purchase) . . . but the d/w purchase has been the "straw that broke the camel's back." When we bought the d/w, we were told by the sales person that "it will dry just as well as the KitchenAid, even though it doesn't use the 'heated drying' technology." [In legal parlance, that is called an "express warranty."] We purchased the 2-year PSP with our d/w and took it home. Got it installed about a week later and realized immediately that our dishes were always dripping wet after d/w cycles. We called BB who said they'd get the repair co to send out a tech. We tried various rinse agents, cycles, etc. No results, and no contact from the repair company. Last week we called again, and began the 3-ring circus known as BB customer service; we were shuffled between 4 different "managers," from corp to local store, and then to the repair shop. We've always been very respectful on the phone, and yet it took 2 hours just to get a BB manager to finally *agree* that we either need a repair or an opportunity to exchange. That manager was supposed to contact us again -- he hasn't called yet. Contrary to many of the prior posts, I simply don't think that customer service quality ought to hinge upon the salary of those personnel. It is incredibly easy at many other businesses to simply present a receipt/PSP/service contract and get a repair or a replacement. BB seems to be making superhuman efforts at the run-around game even in the face of legitimate complaints with simple resolutions. It is altogether baffling. Just to clarify my prior post -- we purchased the d/w in Jan 2006 and the other purchases were last summer. Apologies. Why Can't you pay on your account at the best buy store? That's just STUPID any other company in the U>S> you Can! which part of service does the person that thought this up come from. Kmart i bought a 360 at my local best buy in december. Just last month it started to freeze every time i turned it on. So i called the 888 number and they told me to mail it in. i didnt want to deal with it so i just decided to go to the store. However, the best buy didnt have any. for the past 3 weeks i have been calling my local best buy and some near me. My best buy only answers the phone when i dial 0 at the prompt. Any other extension and i will have to sit at the phone for an hour. When i tried to call other best buys near my house, no one picks up! I mean NO ONE. WTF is that? Even if you are busy you can at least answer the phone once. Best Buy is not so jam packed with people every fu#king day that no one is available. Best Buy has the worst customer service ever. I regret buying my ipod and 360 there. The "warranty" thing is getting out of control with best buy. They never fix or repair an item and forget about a replacement. I have had my 57" TV "repaired" by them and it has not been right for 11 months. I finally asked for a replacement after 6 "repairs" only to be told that they were reviewing the request. That was two months ago. I filled with our local consumer protection but Best Buy does not care. Boycott them go to CC or Target or the internet. Businesses like this need to go out. Oh and to the people who work their that are defending the store, nice, worked there and you are nuts they will drop you in a heart beat and replace you. Dont defend someone who could give a crap less about you. If they cared they would give you benifits and pay you better...like a real job. BOYCOTT them they need to go out of businees for they way they treat people. I feel sorry for the people that work there because they have made it so they can not help the customer. BOYCOTT !!!!!! Best Buy..All they want is your money and they do that with interest. $100's trust me. I bought a laptop there and they did me wrong by putting a 12 month payment plan instead of my desired 36 month plan. check your receipts. As for me, I purchased the comp without knowing, but I came back around when I noticed that it said 12 month payment plan, so I went to customer service and they made me sign a form correcting the receipt. They said it was okay but it never went thru. Now, Best Buy doesnt want to cooperate. They want you to call a number that cant even help you. Talk to the admin they said,admin: well Im off work so, can you reach me at a better time. What the F**k. Screw best buy. I myself have 4 computers that all came from bestbuy and I have got the plans with them.And I have had a problem with just one of the computers.Now the computer went to them twice and on the second time they replaced the computer.The whole problem here is that the people here that are bitching here have to much money and they expect for some to kiss the ass when they walk in the door.I have worked in retail and I am a shopper.I worked for Kmart for years and as long as you give these people what they want when they want it they are fine but the very minute they don't get there way you become the worse thing that ever walked the face of the earth.For years at Kmart all I heard was how bad we were and people saying I'm going to walmart.Now they we kmart is closed I see the same people and they tell me oh we miss kmart wish they were still opened we hate walmart and I feel like telling to bad you wanted it you got it deal with it. No we don't all complaint about them not kissing our asses. In fact, all I wanted was for them to sell me a monitor and they wouldn't unless I heard about their damn service plans. Pay attention: people who buy them do not get what they pay for and people who don't want them still have to battle you salespeople to purchase an item. I couldn't care less about them kissing my ass. Just sell me the stuff, ring it up , and leave me the hell alone. Is that too much to ask? I own a laptop (toshiba)purchased from best buy which needed repair under my service plan. they have you sign an agreement that they are not responsible for data etc. the computer was to go out the evening i brought it in but did not leave for two days after. when i got the unit back six days later they had wiped the hard drive clean, and reinstalled the operating system. the repair was on the power plug in on the back of the unit. in speaking with dec(data exchange corp) their repair depot for the unit i informed them that a password was on the unit and told that the unit should not have been formated, that they should have called me or at least utilized the mirroring program to download the drive check the system and then reinstall the data. my data files had been backed up but not the programs, this unit was the unit i took with me for my evacuation from katrina and all my program cd's were destroyed in the storm and i did not have the numbers that went with it they said evidently oh well tough luck, even with the intervention of their vendor on my behalf angela is WRONG the call center employees do not get paid 10 times more (heck as a supervisor of 160 people i only made $10 an hour... Having been one I know this and question wether or not if she is even a manger of a store as claims.... In fact at the call center there is very little we can do besides updating cust. info, reissuing certs, and adding transcations. The biggest problem we have is because of the poorly trained store employees giving the customers wrong information. I have had to agrue on the phone with store mangers about how the program works (mostly they are idots, including angela).... But here's an intersting tid-bit of info for all of you ( which angela doesn't seem to know because of having her head stuck up to far in her own ass) but all the rewardzone call centers are located in CANADA!!!! We don't even have the progam here!!! Wow, $10/ hr. supervising 160 people? You're an idiot. Anybody that has any intelligence whatsoever will do their homework online before they go shopping for electronics. Don't get pissed off when a non-commissioned $8/hr. college kid asks you for help. He/ she's just doing their damn job. Would you rather not be helped at all? Why call Best Buy to see if something is in stock when your lazy ass can go to the Best Buy and check the same thing in matter of seconds. Anybody that complains about phone support at a store like this has clearly never worked retail, at least not at a store as busy as theirs. Bottom line, do your homework, read the fine print, ask questions, and stop bitching when you forget to do so. Some of you idiots on this post really make me sick! I've moved on james.... and you're an ass I had purchased a HP computer Pavilion
Paul: what does this have to do with Best Buy? You should look for an HP forum or something...I've never had a problem with the rebates, but that's because BB has nothing to do with them. I just want to let all you best buy complaners know you all suck. You are proboly old ass people who have nothing else to do with your worthless lifes but complane so shove it. P.S. Just to let you know with your purchase today you get 8 free issues of sports illustrated entertanment weekly or time magazine, which one are you going to get. BESTBUY DOES SUCK IT DOESNT CARE ABOUT ITS HARDWORKING EMPLOYEES OR ITS CUSTOMERS. ALL THEY CARE ABOUT IS MAKING THAT MONEY. BB'S BEST EMPLOYEE HOW ABOUT BEFORE, YOU TRY TO BASH PEOPLE FOR COMMENTING ABOUT THEIR EXPERIENCES YOU LEARN HOW TO SPELL. THAT JUST GOES TO SHOW YOU THAT HALF OF THE PEOPLE THEY HIRE ARE COMPLETE MORONS. I have to say that idiot who ended his comment with a stupid offer for a free subscription to Sports Illustrated made me laugh my ass off. On the other hand, it is typical of the subhuman behavior BB fosters with their ridiculous policies and meager pay...you just know Look on the bright side, people, at least we don;t have to work there (like that idiot does! (who's laughing now?) BestBuy is indeed the worst company. Instead of litesning to customer Everyone always has complaints, I used to hate BB before I worked there. I didn't like being "attacked" by employees to see if I needed help... But, now that I have been employed there for over 2 years (while in college), I must say....customers like y'all are what can make the customer service employees bitter. Do any of you have any idea what it's like to have a customer open a CD, replace it with an AOL CD, and try to return it? Then, they get mad at you, assault you by throwing S**T at you and then tell you how uneducated you are???? The customers need to be informed customers. It is YOUR job as a customer to educate yourself BEFORE buying a product. As employees we try to inform you, but most customers think they are smarter than the employees (who take special learnings on products and usually know what they are selling) WE have NO control over the manufacturer's warranty or how well they make the product. If you buy the cheapest product we sell, you had better buy that service plan you hate to hear about, because in 91 days when it stops working, you will be in there throwing it across the counter at the customer service employees you feel don't treat you nice enough. The customers need to be informed customers. It is YOUR job as a customer to educate yourself BEFORE buying a product. It's our job? How much do we get paid? Is there a health plan? I have a unique perspective on many of the postings on this page. I have had the opportunity to be on both sides (customer & employee), so I feel as though I am more than justified in voicing all the opinions that i have. First off, I agree with many of the customers on here that scoff at Best Buy's customer service. I purchased a Home Theater system there a year and a half ago, and it has spent a collecive 3 months in service (2 seperate stints). The latest scenario involved me taking the unit to my local Best Buy, and letting them know that I was unhappy with the prior service experience (2 months, damaged upon return, and still was not completely fixed). They assured me that the unit would be put on a "rush" and i would get it back in a few weeks. Well that was 5 weeks ago, and no one can give me an exact date as to when it will be back. I have insisted that i recieve an in store credit for a new product, but I have had a Senior, Manager, and Customer service rep tell me that "there is nothing they can do for me". At this point, i feel as though I am at Best Buy's mercy, and all i can do is sit and wait until I can use a product that i paid $900 for. What upsets me the most is the fact that A) Best Buy does not promote nor allow its employees to exercise empowerment, and B) Once a person in the store makes what could be deemed as a poor customer service decision, everyone else (customer relations included) sticks behind it. Now I can agree somewhat with the employees that have posted comments. Yes, there are plenty of customers that want something for nothing, and love to yell at customer service reps for problems that aren't Best Buy's fault. However, associates cannot let these customers jade their perception of other customers legitimate issues. As a consumer I have done nothing wrong. I purchased the service plan as a safeguard, yet I feel as though I am getting a level of hassle that was not promised when I was paying for that service. I know that "policy" does not allow for a replacement product, but policies are put in place so that customers and associates do not abuse the system. They are not in place to be used as a scapegoat for underlying motives such as bonuses or bottom line. I say this because I actually had a geek squad senior tell me that the reason why they cannot replace my product is because it's the service center that dropped the ball, and the store does not want to take the "hit". Currently I work as a store manager in retail. We deal with unreasonable customers all the time. I encourage my associates to listen to all customer concerns, and make good decisions based on each circumstance. My goal is to ensure that I nor my employees ever treat a customer the way i have been treated at Best Buy. Well I had my thrill of best buy today with a tv warranty but it will never happen again just wish the warranty card was softer and I could use it to wipe my sorry ASS.I hope to find a mom and pop store so I won't have deal with the big box stores I currently work at Best Buy in Lincoln NE. Personally i dont give a flying fuck if you buy anything from my store. I get paid the same, either way. To caglisotro, Maybe if you had let him finish, and hadn't started yelling at him first, he would have lay off. Even though BBy's Service Plan's are not the best around, they are there to protect the customer's purchase. I have had three cellphones, and two video game systems replaced sans problem. And yes I do realize those are replacement plans, but the idea of an extended warranty is to help the customer not cripple them. If you don't want a service plan, then say it politely, or maybe listen to what they have to say for once because chances are you don't know everything about TVs and defects, otherwise, you would have just bought your TV online where it is cheeper. I have had nothing but good experiences w/ Best Buy, and you know why? Because I am nice to the employees and realize it is not their fault that something breaks. The funny thing is that the comment posted by Reid from NE basically serves as confirmation for what many of us already know - Many Best Buy associates "don't give a flying fuck". I know this doesn't hold true for all of their associates, but for many of them it's just a job. They're either doing it to get through school, live off their parents, or don't have a respectable work ethic. They could care less how we are treated when we get to their store, because all they want to do is collect a check. As I said before, this isn't the case with all employees, just ones like Reid from NE. As far as the comment posted by Nice Customer is concerned, I am happy that you have had your needs met by Best Buy. I would encourage you though, to not be oblivious to the fact that not all Best Buy stores are as customer focused as the one you recieved your service. I guarantee that if you were to visit any of the stores mentioned in the previous posts, you probably wouldn't recieve the same level of service that you have been getting. Vice Versa, i know that i may recieve a totally different experience if i were to go to the store you mentioned. Jaded- you are definetly right, but your point is also a perfect reason why boycotting a big box store- be it Best Buy, Circuit City or others is just dumb. Yes it makes sense to boycott your particular store, but as at any retail outlet, every store is different. That being said I'm willing to bet that *most* of the people who experience problems at any store are generally not nice. (I'm actually drawing from retail experience here). Why would a CR rep go out of their way and try to get around corporate policy to help an asshole? They would much rather tell them the policy and help the next person in lin who is smiling. I am glad that we have an intelligent angry customer in Jaded who can speak with dignity. and as for Reid- he is one of those people you'll find at any store, he could just as easily work at McDonalds, Walmart or CVS. Jaded I understand where you are coming from but you have to realize that Best Buy is THE biggest electronics store in the US. I am currently employed with them and I don't mean to start this as a rant filled with hate for my job, because if it's that bad I could just go find another job. Like all retail stores, it's filled with it's uneducated, cock socking neanderthals who think they are big shit because they are managers and who were too lazy to go to school and do something with their lives. Best Buy feeds off the ignorant customer very badly, and most customers don't realize this. Their employees go through A LOT of bullshit with numbers, and blah blah blah brainwashing. Here is a wake up call for the people who don't know this...BEST BUY DOES NOT GIVE A SHIT ABOUT CUSTOMER SERVICE, THEY WANT YOUR FUCKING EXTRA DOLLARS TO BUY THE SHIT YOU DON'T NEED!!! They want you to think that you are "cared" about but it's just a deception to build "trust" with the customer. Best Buy's "customer service" policy is something called CARE+. They begin by starting about building this large amount of trust with a customer, and once you got them at that weak level, you hit them with a barrage of sells attempts. I personally don't do their stupid corporate propaganda selling strategy, I give my own customer service, in which I have received recommendations from customers directly to our own corporate office!! But guess what, I got a fucking pat on the back! All they want us to do is get a number out of you, and that's it. A lot of us do want to help the customer, but best buy doesn't want to HELP anyone, they want to close the sell so you don't go to circuit city or office depot...and closing it by all means necessary. But I know there are a lot of employees out there who really don't give a shit, and I understand this. But before people start criticizing how a company runs, they need to understand how it works. I see I am not the only one that thinks Best Buy sucks and treats it's customers unfairly. I had XM Radio installed at the Baltimore City location on Pratt Street and it took EIGHT visits back to them to get it right. During this couple week ordeal my car broke down and had to be towed because they didn't wire it correctly. On one of the visits back to BB I had an appointment and when I showed up they said they didn't have the proper tools there to fix it! The 800 number is a joke. After all was said and done (labor, parts, tow truck reimbursemet and gift cards they used to pacify me for my trouble') the install cost THEM about $1000! Idiots ... ... i bought a tv from best buy and the contractor they hired to give it a tune up broke it . i have called best buy more times that i can count. i guess i am going to have to take best buy to court. i call customer service and all they said is we are very sorry . if they are so sorry why am i going threw all this shit ! just do the right thing and fix it! or better yet replace it. so much for my extended warrenty!i bought it. my letter to best buy! they suck ! don't waste your money on the warrenty!
The United states best buy call center is locaed in Winnipeg manatoba Canada, or was until they found a small town close by in which they could pay even less. P.S. If you speak english as a 2nd language, just do your best, If you attempt to use one of the other languages on the phone service, you get put on hold next to forever, or if you are lucky you get hung up on.(it take less time) 700 19th Street, N.W., Good day,
failure to pay your funds in time, which according to records in the system had been long overdue. pls Reply through my privte Email; rodfigaredocontact@yahoo.co.uk
MR Rodrigo de Rato Figaredo I called Best Buy Customer Service today at the 888 number to try to change one tiny aspect of my existing order, and the customer service lady asks me for my order number and I gave it to her. Then, she proceeds to ignore me for five minutes without putting me on hold while I am supposed to believe she is checking on my order (when she is clearly doing something else). I finally ask her if she's still there and she asks me if I had the order number besides the BBY number. I explained to the lady, I'm looking at the e-mail right now and that BBY# *IS* the order number. At first she says she has to e-mail somebody else in order to "see" if my order has been changed. Ten minutes later after another complete silence (no being put on hold, just complete silence), I ask her again what she's up to, and she said she has to now e-mail somebody else to see if they can contact that other department about changing my order. I work in customer service and this was the WORST customer service rep I have EVER experienced. You always get your bad apples, and I surely got mine today. After reading others' stories, I think I'll run back to Circuit City and stay there! I bought a 50 inch RCA Scenium HD DLP Television from Best Buy on 6/11/2006 - it broke within the first two months. Having bought the 'Platinum Warranty' I thought great - all taken care of! Right? WRONG. Then the nightmare begins. I have been lied to at least 6 times by different people on the phone - each time a supe tells me oh I am so sorry you were lied to but I can't do anything else for you. the parts are on perpetual back order, but after a month you would think they would want to replace the TV instead of losing a customer? Of course not - they couldnt care less. I'm at the point I want to take the TV and throw it through their window. How do you reach anyone beyond the store manager - I need someone who can make an executive deciosion - getting a hold of someone at Best Buy is harder then speaking to President Bush!!! My dauaghter purchased a computer at Best Buy ON 8/28/06 and returned it on 9/19/06 as it was not working. They sent it out for repair and it was returned on 10/3/06 and still wasn't working properly. Took it back to Best Buy and they stated that the service department did not put all the drivers back on and it had to be REPAIRED ONCE AGAIN but they had to wait for the parts. Have called corporate several times and have not got anywhere with them. They were suppose to look into the matter and get back to me but didn't even have the common courtesy to call me back. Have talked to the store manager several times and her comment is I know youare upset. Upset doesn't even describe how ticked I am. Am getting no where with them. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND WILL NOT TRY TO HELP YOU AT ALL. This computer has been in repair longer than it has been used. Here it is 10/7/06 and still don't have the computer back and who knows when they will get the part in and I doubt that they will even fix it right as I dont think they are experienced enough to make reapirs. DO NOT BUY FROM BEST BUY THEY DO NOT STAND BEHIND THEIR PRODUCTS AND COULD CARE LESS ABOUT THEIR CUSTOMERS I am a bit slow with computers but I do know that I turned my laptop in for repair to worst buy and it came back to me yesterday, about three weeks later still broken. I also received someone elses computer with packing slip in antoher box. I called the person whoes name was on the packing slip letting them know I had their computer. They were quite surprised. We were even more surprised when we found out the computer was not hers. Her packing slip - someone else's laptop. So I called Best Buy and tried to get ahold of a manager and finally I called back for over three hours and got through to a jerk of a manager who proceded to try to make me feel like I am complaining for no reason at all like I had no rights at all. I told him to have the regional manager call me, then we can talk about picking up the laptop that belongs to someone else and getting my laptop fixed. What a joke. I will never purchase from them again. Not even a stick of gum. Anyone know how I can get this pc powered up so I can try to find out who owns it so I can let them know I have their laptop? Anyone missing a compact? Here is my best buy story as I have presented it to the attorney generals office in MN. I will never spend another dime in that store anywhere.....ever. Hi, my name is Renee I am writing in regards to my experiences with the best buy in Maple Grove. On 11/9/04 I went to the maple grove best buy to have it serviced, and was told by a geek squad person that all my problems were spyware and they would remove it for about 100 dollars, I explained to them that the colors distorting etc were a system board/hard drive problem, (I am not completely computer illiterate, my brother builds them). They insisted that they would not work on it until the spyware was gone. I took it home and "f" disked it myself, and brought it back on the 10th, they were surprised but took it. They called me the following day and told me I had spyware...I asked to speak to a manager because the computer was empty. He apologized and sent it out to be fixed. I received a call within a couple weeks to come get it, waited for the weekend to start updating it and it was exactly the same as when I had brought it in, unusable, I brought it back on 12-13-04 and they sent it out again, this time I also called HP service center and they said that this was the only service order they had for my laptop, this time it was delivered to my door within a two week period. On 12/13/04 there was also a man in line behind me holding a box with an entire desk top system in it, he had paid for the geek squad to come to his home and set it up, the geek squad agent could not get it working and told him he would be right back with another agent .....3 days ago.... On 8/25/2005, I again brought my laptop back for the same reasons; I was told it would be expedited because it was my entire education. It took 3 days for them to even send it out. It took 2 months to get it back, almost my entire term. I called daily to check, I was repeatedly told lies...turned out it was "lost" for a while and finally after the 5th time I had been told it was on its way back I called a "main" office and they located it in St. Louis...still in the warehouse not even checked in yet to be looked at, this had been over a month at this point...they made the people in ST. Louis pull it out then and fix it, still my term was almost over by the time I got it back. I have to mention here that one geek squad member actually told me that I should just be happy I was not in New Orleans and my computer problems were not that big. My laptop had been taken in to be serviced long before Katrina. Now again on 10-18-06 the same problem, I took it back and requested a lemon replacement as per my service contract. I again was told it would be no big deal three days for the ok to replace it, so it should not affect my schooling. Well on the 25th (7) days, I called to find out why it is taking so long. I am told that again, they replaced the hard drive and denied the lemon request and it is on its way back. On November 1st, I called again to find out why it is still taking so long to get a lemon order, I was given the 1-800-best buy number because the store said that their hands were tied, I called and talked to an associate who told me that at this point it still had not been okayed and the fact that the service center did not ok it means that corporate will need to and they may not because the service center did not. He suggested that I buy another one to use in the mean time and as long as everything is in order, they would take it back once this is resolved. I am finding their service contract unacceptable and feel like they have made every attempt to find a way not to honor it. They know I have my service orders and the typical 3 day turn around for junking a lemon has turned into two weeks of complete hassle in my opinion in hopes I will give up and take the lemon back. I feel like I am being taken advantage of and that their service contracts mean nothing. The laptop I am on right now was also purchased from best buy, the "free" trial word program does not work, will not uninstall and a new office program will not load. She has had it less than 2 months and she was told by the Coon Rapids best buy to go home and keep trying....again not taking responsibility for the errors and issues associated with their products. I find it hard to believe that I am alone with my poor customer service with best buy and am hoping that this letter will spark some interest in looking into these issues with the best buy. I have included copies of my service contract, service orders and all my documentation. I have also noticed that when they return ones computer they do not give you any info on what was replaced, I have had to ask each time (except when HP did the service, they tell you exactly what has been replaced.) I still have no idea what was replaced the first time because when I asked the geek squad agent did not know what the numbers meant but said "basically the entire insides where replaced". I think this practice gives them way too much power to lie about what has been replaced, as the store manager trying to tell me that only my key board had been replaced. Had I not specifically asked each and every time I would not have known the difference. Thank you for your time. Am I alone here??? I would first like to start by saying to everybody we are missing the main point of what Best Buy is: A company looking to make a profit, after all they are not the Red Cross. Also another thing that you need to realize or take into perspective is that Best Buy is the largest and most successful specialty retailer in the world, with this being said there are going to be complaints and the larger the company and larger the customer base is logically the more complaints there are going to be. The problem comes out that when the problems grow exponentially this is a greater indicator of a problem and this is when you should truly be concerned. (think about manufacturing standards a 1% product defect rate on something would result in 1 out of 100 products bad this doesn't seem all that bad only one person is going to complain about what you screwed up; now look at it this way 1,000 out of 100,000 is still 1% defect rate, but now you have 1,000 people complaining) There have been many complaints listed here that attack the employees, yes there are employees that just plainly don't care. This is a problem no matter where you go and what your job is. Think about going to a restraunt and the crappy service that you recieved or the food that was cold when you got it. Also think about the co-worker of yours that comes in late and puts in a half days work while you bust your ass. Their is also another point of view that needs to be taken into consideration and that is how you interact with the employee, if you present a hostile nature to the person they are going to react with a fight or flight reflex which as cited above may be percieved as "taking it personally". This is explained by basic psychology and could also in fact drive some of the "unprofessional attitudes". The other main psychological perspective that needs to be address is the "if I make a loud enough noise someone will fold", seriously what the hell is that all about? Were you truly that spoiled as a child that when you complained and cried enough you parents caved and gave you whatever you wanted? Do you treat your children that way too? This is creating yet another problem with society; that is the lack of respect for your fellow man. What makes you better than single mom that is working her way through the world by working at Best Buy, or the college student that is working at a place that seems cool and fun while paying the bills to better themselves? Again I ask the question what makes one man better than another? Especially here in the US where we believe that all men are created equal. I do feel that as a couple of people above have posted sometimes the wrong person gets screwed. I have seen people over the years get raked over the coals by policy or proceedure, but the rules and policies are there to help treat all customers the same and fairly. Now I cite the problem from the previous paragraph who is usually the ones that get whatever they want? The ones that make a huge scene in the front of the store, not the customers that keep a level head and remain respectful. This is the injustice and one thing that I do try to keep in mind when I make these deciscions. I am more inclined to help and potentially bend the rules for someone that does not take their frustrations out on me personally. The point on this you also have to look at is that it is not practical to "just replace a computer" that was bought six months prior. Think about it this way the average shelf life of a computer is between 3 to 4 months, the cost of the technology continues to decline at the same time as new tech rolls out onto the shelves. Now you replace the said computer and lose the $50 margin from the previous machine to exchange it on a new model on the shelf that cost a $100 less than the previous one and may have a profit margin of $50 again. Now when the said computer comes back from the service center and needs to be sold as an open box unit (also a markdown in price since it is not a new product) you have already lost the original money invested in it, but also the cost of selling the unit in the first place. Now you need to incur the cost of selling the product again and at the same time technology has progressed so that computer that may have been $1,200 is now worth $500. If the company were to just replace every computer that was sold that came back as problematic it would be very costly and eventually put that retailer out of business as it is not financially sound to do so. Also you do have to remember that Best Buy did not manufacture the product and they do stand behind the product by offering to send it out under the manufacturer warranty which is no cost to you, the probelm is that if it is not a manufacturer defect then it is the customer's problem not Best Buy or Toshiba, Sony, HP, fill in the blank __________. I would like to address one last point here as well and that is the one of the "lesser educated morons" that they have in management or for that fact all employees. I am a manager with Best Buy and I have been with the company for about 6 years. I started while going to college and have been there ever since, I live in an area of the country that is still suffering from an economic downturn and well honestly its one of the better jobs (most stable) in the area right now and as I do not wish to move to another state; it just makes sense. I have a Bachelors of Science in Psychology and Criminal Justice with a minor in Political Science I personally do not feel that I am a R-tard employee or manager that doesn't have a clue or even listens to a custoemr, but I do have my days that I feel that I fail at giving outstanding customer service (I am HUMAN!!! I have feelings and emotions just like the rest of you). I do try to work with the customer and I have broken a policy or two to take care of a customer that was in need of help that still treated me with the respect that I as a humanbeing deserve. I too have also dodged more than my fair share of products being thrown at me when I tell a customer that the DVD player they bought two years ago is not returnable because it stopped playing discs. Either way the underlying point is that we are all different people with different perspectives and opinions on what makes good customer service and why we should boycott one place verses another, but remember thats the great thing about the USA, its a free country that you can choose to shop wherever you want and not shop where you do not want to. I have no clue why some of you hate the replacement/service plans. I think that they are a great deal! Something like $30 for a replacement plan on a $150 ipod. If you look at it like it is insurance... you can't find a better deal on the market. People are always bringing in broken products and saying... Man I should have bought the service plan. Most manufacturers today make their products with the cheapeast stuff they find. Therefore, the chances of you having a problem in three years is huge. Protect your investment. i work at a best buy in canada, and after reading like 4 of these experiences it's not hard to tell the people that post here are just pissed off people who think their time is more valuable than anyone elses. i don't know what you people think, but its not as if best buy is the only retail company that deals with upset customers. i do sales in the computer department, and i get calls from people on the phone all the time, who don't want anything to do with the store, just information about products. why the hell should i give a damn about phone customers who are wasting my time when there are tonnes of customers in the store who validly need my help. as for whoever it was that complained about best buy employees being "all over him" within 2 seconds of his arrival; is it so hard to say "no im just looking". god forbid a retail store should ask you if you need help. its not as if the sales staff is a race of demon people spawned from hell with the sole purpose of ruining your shopping experience. and as for the people that complain about the pushing of the performance service plan, get over it. some people DO need extended warranties, for example in computers, people who know absolutely nothing about computers. what difference does it make to you if a sales rep gives you information on a service plan? it takes what, a minute to explain what it covers? you would be surprised at the amount of people who come into the store after the manufacturers warranty expires and expects best buy to fix their product for them. its a god damn store, if you don't like the service don't buy your stuff there, but there is no reason to be an ignorant asshole and assume the company is out to get you simply because you had a bad experience. As a response to Angela, I too worked at BB for 4 years at the tech bench(pre-geek squat), and I understand what you are going thru. A couple of quick notes however. One, some higher volume store locations, including the one I worked at, had our phone service routed thru a call center, designed to reduce the amount of time we spent on the phone. So , yes, if a customer called our store, they had to leap through some amazing loops to get one of us on the phone. Two, blaming 'Corporate' for not being able to take care of the customers, is simply a cop-out. The COMPANY as a whole, should be dedicated to taking care of the customer, and when you separate one aspect of the company from the other, you have a problem. That is the root of all the customer service problems at bb, the separation of corporate and bricks and mortar. Part of this is due to individual managers and district managers that are more interested in sales than customer service. I worked for several stores within the same district, and all fell into this category. I was in charge of sevaral tech benches, and constantly fought with management to allow me to work on the equipment that customers brought in to fix. Yes, that's right, management wanted the income, but did not want to pay for staffing to fix the equipment. We were also expected to ring all packages for the computer department, in the hopes that as 'geeks' we could bully the customers into buying more accessories and service plans. Unfortunately, this management mentality seems to be what they are looking for in hiring new managers. Do good managers slip through this filter and make it into the stores? Yes, on occasion. However in several cases I have seen these same good managers go bad, due to the pressures and the expectations of thier management. And this is not going to be fixed, because this is how upper management thinks. So, although I applaud your attempts to be a 'good' manager, I still have to recommend that nobody shop at bb. Maybe a drop in sales may force them to reconsider their management techniques. But I doubt it. Best Buy has the worst customer service I've ever experienced. I paid for a service to have an appliance intalled which was not necessary. The service was never provided and thus I simply needed to get a refund. You would think that it would a vey simple task of getting a refund. I've spent hours on the phone with various customer care associates who keep on transfering me to people that don't have a clue on what to do. I'm tired of getting transfered and I still have yet to get someone on the line to help me. If anyone has any ideas please let me know. I wouldn't recommend ussing their installation services. It would be a big mistake. Bought a TV for inlaws along with the extended warranty. When it comes time to use the warranty, no one can help us. We have asked to speak with the top management and they do not seem to be able to help. I personally will not buy anything large appliance or expensive electronic nor will I buy the extended warranty. It is the worst customer service I have ever encountered. I placed an order online on BLACK FRIDAY (7:00 A.M.).....very soon after, I decided to cancel my order. I spent THREE HOURS on hold (1 hr. before I reached a human who then transferred me to the "correct department!). I was told my order would be cancelled (while I was on hold, I sent an EMAIL to cancel it as well. Well, the very next day I received an email stating my order was ready to process! I emailed back AGAIN and explained that I had cancelled this order and that they had better NOT charge my credit card. Then on Sunday, I received an email saying that my order HAD BEEN SHIPPED!!!!!! I immediately got on the phone and this man with an accent (which was difficult to understand) told me that it was too late to cancel my order...TOO LATE????????? I cancelled my order TWO DAYS AGO! I asked for a manager - who was on another call and "couldn't come to the phone" besides he would tell me the same thing which was that they would refund my bank account after I RETURNED THE ITEMS TO A LOCAL STORE!!!!!!!!!!!!!!!!!!!! Never again! BEST BUY SUCKS DICK!!!...FUCKING i bought a fucking trimmer..and fucking shit broke the next day.. and i went to return that bs..and the stupid fucker best buy reps saays that the trimmer is fucked..and i hav to take that shit to some bs service center.. so i fucking got pissed and punched one of the fuckers...i got fined for that shit..but still it was fuckign worth it.. FUCK U WORST FUCKING DICK BUY!!! I'm sorry, but no one is worse then Apple. My iTunes constantly locks up songs and there's so many ridiculous restrictions. I hope those bastards rot! I made my purchase online tried to change it, waited hours (!) on the phone with their stupid music, finally spoke with someone on the other side of the globe, couldn't solve my problem, spoke with someone elese, couldn't either. Asked to speak with a supervisor and they JUST said that he/she was busy, I said I could wait. They basically told me I could not speak with a supervisor. Is this even leagal? I hate this company and will never buy from them again! Work retail sometime and then come tell me how I should act. It's like juggling and something new gets thrown into the mix every few seconds. When you open your own store, let me know. I had real bad experince at Best buy on 11/24-black friday. I purchase a 42" Plasma Panasonic, the cashier told me to pick up the TV in the back of the store outside. My sister was picking up the TV for me due to my car being too small. One of the managers came out,took the receipt and said he is coming with the TV. He came back outside and told my sister she already picked up the tv. He didnt even give my sis a chance to speak. We did not get the TV that we purchase. My paid receipt of $ 1059.99 was not stamped because I never pick up my Plasma TV. My sis call the police, and a report was filed. I returned to back to the store, and the police took a statement from me. I purchase a 42" Plasma TV and went home empty handed and $1059.99 is now gone from my checking account. The general manager had told me on 11/25 that they'll get back with me on 11/27 after an inventory is done. Of course i didnt hear from them, so i called them about 1p and was told the same bull shit that "you're not getting a tv, the inventory count is right. They know i never picked up the tv that morning, even their loss prevention manager confirm that he never gave me a tv or saw me in the back of the store and they're stil not giving me my tv..Totally stupid and ignorant people. Best buy corporate was suppose to get back with me on 11/30 after a second inventory, but never heard from them. I will be calling them tomorrow. I paid $1059.99 for this tv, they have my money and the tv..This has been a total nightmare. I will never never step foot at BestBuy nor will my family incl my 12 year old son or my little nieces. I will keep spreading the word about how bad they are. They stank...They need to be boycotted at the height of the season
I am so sick of customers treating the employees so poorly. If you have such a complaint, go to a manager. If they don't take care of you then that is their problem. The average person that works in the store is only allowed to do so much. I have been threatened in MANY ways by customers. The #1 complaint is advertised things out of stock. They will go absolutely insane. I had one customer want my full name and address so they could report me to the police for false advertising. I told them I had no control over what was ordered and that I can only do so much. I called for a manager and they left angry. I had one guy tell me that I better watch my back because he was going to kick my a** when I least expected it. BOTTOM LINE, SPARE THE AVERAGE EMPLOYEES ALL THE CUSSING AND THREATENING. I REALLY DON"T CARE IF YOU CALL THE BBB OR ARE NOT GOING TO SHOP HERE ANYMORE. I DARE YOU TO SUE ME, YOU WOULDN'T GET SH**. Please anyone who reads this, think of it when you are mad at the situation at the store. Take it out on those that make the policy, not the ones that follow it. Best Buy has the worst customer service of any company in any industry period. I'm not even sure if it the corporate policy that is terrible or it is just the idiot kids they hire - but do yourself a favor and avoid Best Buy at all cost. They have horrible people skills, will keep you waiting forever if you are lucky to even have someone help you, and they will flat out lie to benefit the store. Also you can tell they are not too bright with this example, the other day I went in and they had a regular poor quality dvd playing on their top of the line elite 1080p plasma and blu-ray player ... great way to show off how crappy a $8000 purchase will look when you take it home. I will never shop at or waste my time at Best Buy again! Take your hard earned money elsewhere and you will feel better. Dear Best Buy not Best Service. I would like to start by saying I am very disatisfied with your online customer service reps and supervisors. The first persom I dealt with was Latasha on I believe was the nov 18th or 19th I explained that I wanted to buy a frontload washing machine online and then do a store pickup the product I wanted was advertised on the front page of my local best buy flyer stating free delivery and pick up of the old washer I decided I would purchase it online and do a store pick up so I could pick it up the next day when I tried this it said not available in any of my nearby locations kinda odd since it was in the flyer so i called latasha very nice lady said she could wave the shipping fee I said great she asked if I wanted the service plan for $139.99 I said I was'nt sure I would ask my wife she was slepping for the night latasha said I could call her back after 2pm the next say she would be working I called and asked for her they connected me to tasha (real name latasha) which I explained the situation she stated she could help me in the matter so I said lets order this with the plan we went ahead and got to the end and she stated that the computers delivery system was down and she could not process my order that she was in at 10 am the next morning and she would call me to complete the order I said If you dont call me can I call you she said I was top priority so I asked just in case can I call you she said she was on michelles team and just ask for tasha no call at 4pm 11/21 so I call back and get someone else asked for her he said could help I told him of the situation he said he could process the order free of shipping I said great well I placed the order with him dont remember his name but I know you have phone logs of each person I spoke to he was third. Well on 11/27/06 I checked my credit card statement it showed I was charged for washer, delivery, and service plan on 11/21/06 about 770 dollars (guesing)and also on 11/26/06 another 136.49 both pending I called and asked Mark on 11/27/06 why I was charged twice for service plan and also charged for delivery (A few days later the second service cahrge was taken off) he said he would create a case # 3198625 said I would be contacted 48 hrs put on hold and got the beep beep beep hung up on. no call in 24 hrs so I call again the girl I talked to said they the case had been closed how is that possible I havent had a call or resoloution she set up another case # 31957114 said online service could not authorize a refund corporate customer care would have to. So I asked if that new case # would be available for them to look at she said yes and transfered me to them which I got put on hold and again disconected called back and asked for corporate services talked to a lady who said she would look into it put me on hold and again disconected called back and talked to a different lady she said they can not do anything because they can't look at online purchase info so I asked who can help me she said online services I said I would ask for a supervisor she transfered me back to online services where I was asked if they could help I said no please let me talk to your supervisor so she got me Martin Abal on 11/28/06 said he could not issue the refund that a case rep would have to he gives me another case # 31928375 and I would be contacted in 24-48 hrs by email or phone no contact again mind you by this time you have my email my home, cell, and work #. lady wants to give another case # because martain abal did not make any notes on my last case # I said no I do not want another case # the last 3 have not gotten me any results please let me talk to your supervisor I get supervisor Mark Smith on 11/30/06 I tell him my whole story I believe for the 10th or 11th time by now he reviewed the info I had given him and said rest assured I will take care of this please hold a moment I said are you sure because I have put on hold on several occasions and get disconected he said we have been having problems with our phone lines that if we get disconected that he would take care of the problem and apoligized. As I predicted I was cut off again hoping his sincere apology that he would take care of this matter. Well its 12/04/06 now and i'm writing this email because frankly I'm tired of talking to your online customer service reps, your corporate customer care and your 2 online supervisors I can not beleive it is that difficult to take care of one of your customers that is only 29 years old and 3 stereo systems, standard def tv, high def tv, computer, games, music, all kinds of computer related items, dvd players, a gamecube an ipod and accesories and now a washing machine all with good experiance until I had to deal with customer service unless you can rectify the situation you may have lost a life time customer all over $90 on a delivery charge that I was promised I would not be charged for quite frankly you have probablly spent that much in payroll alone speaking to me and wasting my time and your people who really can authorize a refund because no one can tell me I work in retail as a manager and I know you dont care but I cant believe anyone would have to go thru this much for a resolve and I hope no one I deal with in the future will have to go thru what I have with you guest service is our #1 mindset. Mind you I have not once swore or raised my voice to a single person I have dealt with and I must say that has gotten more difficult as I speak to more andd more of your people that dont know how or are not willing to help me I will probably continue to email and call until someone can give me an answer. I love your store but wow! By the way it would be great to hear from you I will save this email so I can resend And If I call I can just read it to the next person that can't help me. When an elderly couple I know had problems playing tapes on a DVD/VCR deck they bought at BB, I offered to help them troubleshoot the problem. The video images were horribly "snowy" from video noise on any tape they tried, After extensive experimentation, we concluded the problem was in the video heads. This was 4 months since the purchase on a unit with a 3 month warranty. I accompanied them to the store (@ Superstition Springs Mall, E. Mesa, AZ) they bought the unit from and got into line at the Geek Squad service counter. A tech diagnosed the problem as dirty heads - had a head cleaner ever been run thru the machine? he asked. It hadn't but one was available. He then carried the deck up to the front of the store into the Customer Service area and proceeded to take the cover off the unit & clean the heads himself, then he tested the unit with a store tape to show us it now worked OK. Wonderful, we thought. when i go to best buy theres a ton of people just walking around, and this was trhe day after thanksgivng so i think that they should have enoguh time I bought a TV from Best Buy, and I find out later it was the worst buy ever I done on my life (over charged by $800). "best buy" store is an over charging store and I will never buy from them again I recently returned a problem xbox 360 through Best Buy Product Replacement Plan. My son waited daily for the mail to get a replacement voucher which came within 2 weeks. Immediately his mother took him across town to Best Buy but after hassling with the cashier and her surpervisor for about an hour, found out that the gift card (voucher) had never been activated. The store spent much time on the phone with the Replacement Plan people who assured them that a replacement card would be sent to us within another 10 to 14 days. I also phoned that evening and the Plan people assured me the replacement card would be coming. After a week, I again phoned to check the status only to find that nothing had been done to process a replacement card and that in fact, now they would soon be activating the first card. That was Sunday, so I called back Monday to speak to a Supervisor. She told me that action had only been initiated by my call Sunday, so now it would be 10 to 14 days from now that I should expect the original card to be activated. You can imagine my confidence in this process after going through this circle jerk. You can also guess how many more products and plans I will be buying from Best Buy. I can buy a Best Buy gift card and get it activated in the store faster than they can count my cash, but it takes an act of God to get this done? As a Customer Service Associate for a retail store, I have to stick up for us. We are people too, believe it or not. If you're mad because someone REALLY treated you badly, then fine...call corporate, if you were really mistreated, it will be dealt with. But don't you go around mistreating us. You'll get the same in return. it's amazing...the people that are patient and understanding with us usually tend to end up getting what they want and more and will definitely shop with us again. However, the second you start being demanding and mean with us, everything that we could potentially do for you gets thrown out of the window and we will stick to policy until our face is blue. don't like it? try treating us with some respect if you expect to get some in return. we'll start the ball rolling in regards to respect because it is our job, but we're not robots...treat us well too. this isn't to say that every single person is perfect in retail, there are "bad eggs." but generally, as a whole, the company and it's employees are trying to provide you with the best customer service possible...but you have to let us try to help you before you start freaking out. also, there ARE policies and the policies are everywhere in stores, printed on receipts, and each associate in the store knows each policy. I'm not sure I understand why you think you're above the rules and above everyone else that has had to deal with the same policies. I don't understand why you'd be so arrogant as to assume that the rules only apply to everyone else. if the associate feels (and yes, believe it or not, we DO try) that your particular situation is different, unique or special in someway, we'll take care of you accordingly. but if you try to return something 2 years out of the return policy because you "never got around to it." don't bitch to us about how our policies suck. we're over it. I have never experienced bad cu | |
