How Outsourcing Looks from New Delhi
I am really excited to blog on an issue which is so dear to my heart. Beforehand I must tell you that I have seen this industry from all the angles, I was a CCE in Convergys India (Gurgaon) and was working in a UK process so I have the real floor experience, then I worked as a feature writer for India's national daily The Pioneer and tried to analyze the ill-effects of outsourcing, like aping Western culture, sleeping disorders (insomnia and bad health) etc. If that was not enough many Indian Left parties were against outsourcing as they were and are against FDIs in India. And finally I started to know this industry in detail after joining Global Services. So at the age of 23 I have researched a bit on the outsourcing industry.I know it is very tough to convince anyone who has lost his or her job because of outsourcing, but blaming India and other countries will not solve their problems. Various reports and studies come out with contradicting statements like "outsourcing is over" and others say it will stay forever, some will say India is losing its advantage and some will say India can never lose its advantage.
From my own views I can very well say that outsourcing is extremely beneficial for SMEs (small and medium enterprises) as I have seen that many companies who were about to close down their shops because of the rising wages -- and also after the dot-com bust -- came to India for survival. They not only survived but also started to compete universally. But as usual, revenue-wise, it is the big companies who gain the most.
I know many jobs are being lost but there are many new jobs which are being created. A person has to forecast what kind of a job is indispensable and should strive for that to retain one's job. I am absolutely sure that now the time is here where a person cannot relax in his job and must keep adding extra qualifications and training on a regular basis.
Curbing free trade is not the best idea anywhere, as all of us who have had our business economics courses in college must know. Restrictions over free trade affects both parties.
I just wanna ask one thing: If some American company invents a machine that can replace 100 laborers working in India, does it mean that the Indian company should not buy that machine which is economical and efficient? Just because the situation is the other way around, there is a such a hue and cry about it -- that we should make a policy to retrain those displaced and provide them employment.
End of the day, all of us benefit from software that is cheaper and more uniformly distributed. If it wasn't for us, software would have become much more expensive.
This post was written by Vivek Seal.
Comments
Thanks for agreeing to try this experiment, Vivek.
I'll have some more comments later, but for now I wanted to ask about a couple of terms you used. What are CCEs and FDIs?
I hope you have a chance for interesting debate, Vivek.
The issue with outsourcing is that it never ends. Already, India is receiving competition for jobs from China, Indonesia, and South Africa, because the cost of living in these countries is lower than that of India. Since India has developed a dependency on outsourced jobs, this could impact more severely on your country than even the US or Europe.
More, I read a journalist in India once who said that to remain competitive from an outsourcing perspective, birth control should actually be discouraged, rather than encouraged, to keep vast pool of competitive labor so the costs of outsourcing to India is lower than it will be in other countries. I remember writing about this in my weblog, and being appalled that a journalist from the most populous country in the world would encourage a higher birth rate.
And if these small or medium companies survive (and let's be honest, they are not the primarily source of most outsourced jobs), what is the overall good to the people in the US? More software for us to buy? What happens if the unemployment rises? If the US consumer purchases less, year by year, because corporations make profits by outsourcing labor but selling within the US at the same or higher prices, eventually this is going to have consequences across the world, not just the US.
Outsourcing based on the cost of living differences between countries only benefits the corporations in the long run. And most outsourcing is based on corporate greed, not corporate need.
More, I've seen a case where a smaller organization outsourced most of its work overseas. The reason was ostensibly there wasn't the labor pool for this work. But in actuality, much of the situation had more to do with the fact that management was a bit of a butthole, and US-based workers don't necessarily liking for buttholes.
Finally, what about cultural differences? India is still a country that values men over women. This is more true in rural areas, but many of these outsourced efforts are expanding into rural areas. For all that there are women in tech in India, and most of the men I've worked with from India are more open than some of the men I've worked with from the US, I can't help thinking that this is going to change as outsourcing expands in your country.
FDI is Foreign Direct Investment
(economics.about.com)
I am sure you would've googled this so I apologize if you have a more involved question.
CCE could be Certified Computer Examiner -- not sure.
I remember writing about this in my weblog, and being appalled that a journalist from the most populous country in the world would encourage a higher birth rate.
Unfortunately one encounters far too often, even on this side of the Pacific, the attitude that the most important part of an IT worker is the part that occupies the chair and generates billable hours.
I have managed more than one bright, industrious, polite, and otherwise trustworthy Indian software engineer who had developed a curious moral blind spot when it came to honest representation of his skills and experience.
Many Americans resent the Indian presence in the IT industry because that presence makes it more difficult for them to earn a living; they find it increasingly difficult to compete with people with equal skills willing to work for a fraction of what they themselves are used to making (which, in many cases, is what they need to be able to make in order to meet the rapidly skyrocketing cost of living in the US). I don't mind pitting my skills, on an equal footing, against those of anyone else, anywhere in the world; what I do mind is competing against people who are willing to tell baldfaced lies in interviews, and engage in wholesale resume fraud, in order to take jobs away from honest, experienced workers.
I'll admit to an equal degree of resentment of American IT managers and business analysts who use outsourcing as a means of compensating for their own incompetence. When I was caught in a large-scale outsourcing at a major American telecom a few years ago, the wrong half of the IT department was RIFfed; they'd have been far better off to keep their experienced designers and coders and get rid of the BAs and managers who had made hopeless death marches of every development project in the company.
btw my guess is that CCE stands for Cisco Certified Engineer.
It would probably taking the jobs away had a clue though. It took me two week to get a HP computer and that was only after I called Palo Alto to complain about the poor quality of the help desk in India. Most recently it took over 3 hours on 5 diffent to get a bluetooth earbud serviced, just to get a shipping label, and which has not been returned. What is amazing is that everyone cites everything except the abilities of those that are taking the jobs. I guess that one nice payback is that people are now outsourcing the Indian job to Africa. And I guess as a sub text, that the income in India has grown in just a few short years.
I think Vivek knocked off early. Cheeky little bugger.
There's a bit of satire fairly straining to burst out of all this if Vivek would answer Rogers in a typically Outsourcerer fashion, we'd all get a kick out of it I'm sure. In fact, I'm pretty sure the picture is a fake and Vivek is Rogers anyways, so get to it Rogers. Make with the Pythonesque kookiness already.
What I want to know is, what will we do when international video-phony becomes commonplace, and we find ourselves looking at a pleasant Indian person, whose headshaking for yes/no is the opposite of ours?
And when video-podcasts come to the comments column of Workbench, will we be looking at the real Uncle Mikey, or one of his proxy horde of mindless zombies?
You know, the ones that like outsourced hookers.
CCE: Customer Care Executive (ppl who are answering the contact center calls)
I wish Vivek success in this experiment.
I recall a companion book to the PBS television series, "Do You Speak American?", which explored the different forms of American English spoken in the United States. I believe it briefly treated the subject of the different forms of English spoken in non-"Anglo" countries.
If you ask an Indian speaker of English about it, he might tell you that he speaks "Indian English".
Yes India is receiving competition from all sides but there is no panic about it. If you just see any of the studies by the consultants anywhere in the world, you will get to know that India will remain as an undisputed leader for at least 25 years to come in the offshoring arena. Competition is what India is giving to big American Corporates, Indian companies like TCS, Infosys and Wipro are already a big time global player (TCS earned $3bn in revenue last year) and giving quite a competition to big players in the US. And outsourcing is never going to stop, in fact now the question flying in many boardroom meetings is not should we outsource? It is when and where to outsource. It is just matter of time when you see even the simplest of jobs if can be done in a cheaper and as efficient way, would be offshored to a rationally better destination.
And population is an important issue in outsourcing, because India is world's second most populous country in world (Chine is the most populated and which ironically is also a favorable offshoring destination), it had its disadvantages for more than 50 years of its independence. But now the population is playing a major role in fuelling outsourcing.
And about the male: female ratio, you people would be surprised to know that there are as many or more female employees in the Indian call centers.
Vivek,
Since this outsourcing experiment is time limited, I encourage you to blog about life in India and in a typical call center.
Good blogging establishes a connection between people... like good writing. Open the world of India to a new audience and when this experiment is over we'll follow you to your real blog.
Moving jobs for lower wages has been a tactic in the US for several decades...
the decline of the US manufacturing sector has shown the effects of trying to compete with pools of desparate lower-priced workers. It has effectively killed the Union movement in the US in most industries. But that is yet another endless debate that won't be resolved in a brief exchange of comments.
So, please tell us about your life and those you work with. I can't imagine supporting a highly technical product in a second language... US support customers are highly intolerant of phone support workers being anything but perfect on the first call. The work must be stressful as a result. It's vary hard to staff a call center in the US becuase there are better jobs for anyone with that level of skill... or there used to be a lot of jobs for such talent.
I have two children in college and I expect the job market for their skills to be very limited and nowhere near the
range of options I encountered after getting an Engineering Degree... I had a Degree in Music Education (1973) but I went back to school (1985) to get better options for a career... and that has made all the difference for me.
Post about the male:female ratios in call centers.... post about the programs to teach better english skills... post about the wages a PhD might get at InfoSys... post anything that might surprize us. We're are NOT surprized that you favor outsourcing jobs to India. We're just amazed that our government doesn't act more like the Japanese government. But then again... they are a small island that hit the reality of economic competition before the US. We have to have a full recession before we'll understand the factors that drive our economy. We seemed to be fully prepared to jump off that cliff... Who will you take jobs from when that happens? In that sense you're following us towards a chasm... It's not sustainable growth.
McD
I appreciated MCD's reasoned comments. I too, would be interested to hear Vivek's impressions of life in India and in a typical Indian call center.
I would say, though, that having a 'full' recession has never caused the people of the United States to understand the factors that drive its economy. And really, does anybody, including Alan Greenspan, 'understand' the factors that drive the economy? There are too many variables for one mind to comprehend it.
Don't market forces create their own feedback? The questions are, as I see them: "How much is done intentionally by the Fed, how much is happenstance, and shall the twain ever meet?"
I take issue with Vivek's contention that "...India will remain as an undisputed leader for at least 25 years to come in the offshoring arena." We can't predict what will happen next year, much less 25 years hence.
I suggest, with all due respect, that India, given its status as one of the mothers of civilization, may become a leader in the outsourcing of jobs itself.
I see that Vivek is making a valiant effort to defeat the spam-bots. Closing all entries for comment but this week's is a good idea, at least as long as he has jurisdiction here.
Maybe he can even shut up the whiner's.
I would be more impressed with the Customer Care Executive appellation if the pay were commensurate with the dignity of the title.
May I paraphrase Monsieur Jeff Carroll:
Many French people resent the American presence in the IT industry because that presence makes it more difficult for them to earn a living; they find it increasingly difficult to compete with people with equal skills willing to work for a fraction of what they themselves are used to making...
Ironically life in a call center in India is not as glamorous as it may seem to rest of the world. It is a fact that call centers are a very good pay masters as compared to other non-IT industries in India, and it is also a well known fact that the BPO industry has been one of the vital factors for the tremendous growth that India has achieved. But only those people who are not considered to be ambitious in life, who are apparently not so bright in studies and would like to earn some good and fast money, get into the call center career. But the ITO field is very well respected in India especially if they are working for TCS, Infosys and Wipro, the homegrown IT tigers.
In a call center people just would like to meet up girls, earn money, go to pub, buy fancy mobiles and wear good clothes, things which were missing from the mental arena of the Indian youth for a very long time. May be it is a influence of the western culture or they are trying to break away the shackles which were forced upon them by their very orthodox parents. But it is a fact that supposedly the intellect lot does not like the call center lot in India as they consider them to be a non-creative, non-ambitious and stagnant in life. But the IT engineers are very well paid and highly respected in India.
Vivek, call center work in the US is considered one of the worst jobs in the country. And yes, they are primarily staffed by women here, too.
And what you've said, "But only those people who are not considered to be ambitious in life, who are apparently not so bright in studies and would like to earn some good and fast money, get into the call center career." and "And about the male: female ratio, you people would be surprised to know that there are as many or more female employees in the Indian call centers." speaks volumes.
McD: "It's not sustainable growth."
Amen.
In a call center people just would like to meet up girls, earn money, go to pub, buy fancy mobiles and wear good clothes, things which were missing from the mental arena of the Indian youth for a very long time.
But it is a fact that supposedly the intellect lot does not like the call center lot in India as they consider them to be a non-creative, non-ambitious and stagnant in life. But the IT engineers are very well paid and highly respected in India.
Vivek Seal | 2006-06-01 03:11 AM
So that's why I'm getting terrible tech support over the phone!
Part of outsourcing is the race to the bottom. As soon as Indian people want more money for a standard of living, companies will go somewhere else. Nigeria, or somewhere else in Africa, will be the new India until people grow tired of the race to the bottom (if they ever do)
What is it about Outsourcing, that american's don't understand. The textile industry and the manufacturing industry got outsourced in the 70's and the 80's. Nike, Ralph Lauren and all major brands produce goods "out"-side the US and use huge ships to transport goods back.
Nows its the availability of cheap young english speaking kids and cheap communications fibre which is causing the outsourcing of voice and data.
In both the cases the top management of the US companies is responsible for outsourcing.
Instead of going after the kids doing the job, its best for the irate customers to stop buying goods they are not happy with. Right now in 2006 you will not find a PC made in the good ol USA.
The pay that CCE's make in India may seem pretty low to people in the US..but that does not tell the real story.
If you factor into account the dollar-to-rupee conversion in terms of purchasing power parity (PPP), the Rs 10K-15K that a CCE makes is pretty decent.
The young kids who work in the call-centers are usually the "academically challenged"....those who failed in their dreams to be a doctor, engineer, architect, lawyer etc. Before the advent of call centers, these kids were having a hard time to earn a decent living. The situation has changed (for the better). They make enough money to buy sports bikes, watch movies in multiplexes, wear trendy clothes, buy new mobile phones every other month and sometimes even save a little bit. Most of the employess are young kids..in early 20's, not married, sharing apartments, trying to make the best use of this oppurtunity. After 2-3 yrs in the call-center business, most of them move over to greener pastures...pursue an MBA, an IT training course etc.
These very kids who are accused of stealing american jobs are the ones who spend most on Nike, Reebok, McDonalds, Pizza Hut, Coca Cola, Pepsi, Motorola, Polo..and other American conglomerates.
vivek is very young. he has a lot to see of the world. he currently suffers from the same clueless bravada which has been affecting many an Indian youth, the same bravado fueled by hype and made Indians predict that Sania Mirza (Indian answer to Anna Kournikova) would defeat Maria Shaparova in a match the y played. Ofcourse, the outcome was quite predictable.
So, vivek, if you open eyes a bit further, any further, you will see that
* call center outsourcing is big only for Indians. the rest of the world treats them as dead-end jobs.
* apart from a few engg graduates from the elite univs in India, most other engineers have no real clue about engineering when they graduate. So the numbers about engineers graduating each year do not hold water much.
*most software contribution from India is in support, and as such has not resulted in any price reduction. There is NO shrinkwrapped software comign from India, no intellectual capital perse. Modifying what someone else's work is much easier than creating your own, and certainly does not require the same calibre.
*most people will be politically correct and say there are some good engineers etc. I will go one step further and say that most indian 'engineers' have no real world experience, lie a LOT in resume - like
-- 10 years expereince whe there's NONE and
-- completely fake past employers and --friends who stand in as references
--and recruiters using bribes to push their fakes in etc etc
and they pick up enough to surivve only after joining. Overseeing such people's programming is a nightmare. But usually there will be one Indian guy in the client side, usually in a position of some power. who will protect them - often because they speak the same language.
Thanks to the ridiculous amt of fake experience they claim in resumes, it is often easy for these people to crowd in the first selection (usually done by a computer or a clueless HR bimbo). And about 90% of IT people coming directly from India are like this only.
So, sure, is Indian outsourcing somethign to be considered? Yes. Is that all true skills? No way. Is it some skill and a lot of politicking, cheap costs, and favoiritism? Ofcourse!
Americans try, grudgingly, to be politically correct etc. Indians have no such issues.
I was working with a reputed company in Bangalore and i joined TCS only because they agreed to send me for a good project thats what i was told when i joined the company.
I had to submit my original certificates and sign a bond before going to US and the kind of work which i was assigned was unbelievable,I only need to run a programme everyday something which a trained monkey could also do.The very next day i talked with my boss and wanted to return back to india and then i realised its not US but telgu desam where i was working.I am from bombay but most of the people working here all from Andhra Pradesh who reach here by recommendations and by fake education certificates and these telegu people dont like other indians and they treat us like we are aliens.I had very bad experience and now i am happy after putting a lawyer i could return to india and also got my certificates.
Today i am working with Honeywell and happy about the work culture.
Outsouring is nothing new. The Romans were the one's who started it and it didn't work. Throughout their empire they tried to get other countries and cultures to align with them. Work was outsourced and foreign cultures were exploited. Over time the masses of these foreign cultures rebeled against Roman culture and religion being forced upon them. Ultimately, the Roman Empire collapsed.
However, at the fast pace of the world we are in today, the collapse will be much swifter and more severe.
In terms of India. China is the largest enconmic superpower after the United States. China has cornered the manufacturing sector. Its next step is to dominate the services and IT sector. Which it will in a VERY short time.
Why?
1) China isn't a democratic country.
2) When China had its cultural revolution, its old culture with all of the corruption and class system was totally destroyed.
3) Since the younger Chinese don't have a traditional long standing culture, they take to American Culture like a duck to water.
For India to become a true superpower it requires a destruction of its long standing cultural system. All old ways must be destroyed and started from scratch. That is exactly how Mao made China a superpower.
Well, Quite brainstorming going out here :) ....Its good - always keeps your head Ringing....About outsourcing, the first emotion comes on my face after listening this F$#@!# word outsourcing is "Sarcastic Smile". What vivek has given is only one side of storey (quite true), infect there are more pros and cons to it and they are all subjective, which give rise to never ending debate.
If you can see the bigger picture the effects will balance each other out in long term.
Some points to think about:-
# Are we only talking about CALL Centers??
# What if 1 USD/- = 1 IRS/- ??
# Who will kill the middle man?
# Hate & Discrimination - does this have to do anything with outsourcing?
----
Bottom-line is - Smart people who, recognize n keeps the pace with technology and become flexible to evolve in a short period of time will survive in long Run, no matter he/she is a Indian or American!
I'm thinking about what exactly developed that sense of self-centeredness inside people who are against outsourcing?
"I have the real floor experience, "
I dont think a person who has worked in a BPO will shout this out. It wud be evedint the moment you hear him. I guess Vivek needs more exp in life to write about this subject.
Outsourcing to India becomes more and more popular, so Infosys will make a big deal....
Outsourcing not only to India will increase more and more, also to coutries like China, but also many States in Eastern Europe. Interesting topic with many advantages and disadvantages.
I'm thinking about what exactly developed that sense of self-centeredness inside people who are against outsourcing?
Hi all, great site. TNX
Very useful site. Thank you!
Vivek has actually gone and blown his own trumpet--much to the chagrin of people who were already pre-disposed to hate people from India. I am an MBA from France, with more than 12 years of experience in 2 countries (all easily verifiable--because all are reputed companies--all it takes is a quick call or visit to the concerned company's websites--so I cannot fake), and still the only jobs I have been offered were from foreign companies in USA--one a Denmark company and another an Asian company. I have registered with all job sites and paid a fortune to resume-writing gurus and still not one single pure white WASP american company has even bothered to interview me--let alone offer a job.
The only reason why Americans tolerate Indian nurses, teachers, engineers, doctors etc are their inherent ability--not because they come cheap. If the opposite were true, I would have been offered jobs.
So, please don't pontificate about few lousy jobs which were lost due to outsourcing--more profits flow into the pockets of millions of shareholders.
And for those of you who do not know--many of you are indirectly shareholders in these companies--by way of your membership in IRA plans, retirement plans, stock options and so on and so forth.
if outsouricing to india is causing "unemployment" in america,why dunt they go and work in India the same way they exploit other asian people by recruting them for low salary.India will ave enough space to accomodate them and provide them working environment.
That is very interesting, what you write to this theme. I do not like however globalization and outsourcing, much too differently am humans, Strukture and operational sequences in different countries, much too many jobs go lost and much too many existences becoming threatened.
You shouldn't forget, that companies have to be competitive and mostly they have no other choice than to outsource...
I would be much more impressed with the Customer Care Executive appellation if the pay were commensurate with the dignity of the title.
They have nevertheless a choice - the governments must regulate it inter of partes. Prevent that the companies can knock off simply in such a way, after you were subvestitioniert in the country.
scommessa
Outsourcing in India, good for us and good for them!
You can not outsource all things to India. But I see a very bad future for many coders and web designers. Their jobs the people from India can do very well.
I work for a local tranport company. This job you can fortunately not outsource ;-).
Wow. Very impressive.
Supreme concept of a personalized web portal.
I look forward to using this as my browsers' start page.
Keep up the good work!
I'm thinking about what exactly developed that sense of self-centeredness inside people who are against outsourcing? i am not shure
We found out at the univercity: Our hardware and software modficiations demonstrate that emulating our method is one thing, but emulating it in software is a completely different story. With these considerations in mind, we ran four novel experiments: (1) we ran digital-to-analog converters on 66 nodes spread throughout the 2-node network, and compared them against hierarchical databases running locally; (2) we compared sampling rate on the Microsoft Windows, Microsoft DOS and Multics operating systems; (3) we asked (and answered) what would happen if collectively discrete robots were used instead of link-level acknowledgements; and (4) we measured WHOIS and WHOIS performance on our relational testbed. We omit these algorithms due to space constraints. We discarded the results of some earlier experiments, notably when we deployed 80 Motorola bag telephones across the planetary-scale network, and tested our robots accordingly.
Hello,
never seen this before from this site, but its an interessting aspect.
Outsourcing can be great, but could also couse a lot of problems later. I work with a big company here and they have sourced out there department for checking the bills to India. Now we had situations of waiting for payment over weeks because the process now is built up in a more difficult way, so this could cause more trouble now. But it could also be an "easy to use excuse" for this company to store more money now, who know....
Fantastic article covering some points I really needed some good usability info for.
Best regards from Poland
i think one of the technic-future-lands is india for sure. much potential.
I dont like the word "outsourcing". In two times i become redundant and lost my workplace because of outsourcing...
Greets from Germany
i think its normally that if a company source something out that there will some people lost their job, the company must reduce costs, thats the matter why its giving outsourcing. not fine for them who lost their job but better only "some" lost than all because of the company must close their doors forever.
Nice site. Very informativ and interesting article. Keep up the good work.
I think these blog is really useful for new comers and Excellent resource list.
Its a very interesting Blog and simple answer of many questions.
Keep up the good work!
Thanks it helps me a lot ...
thats how it works, all out to india ...
India will become one of the most powerful nations in the next 20 Years .
Fantastic article covering some points I really needed some good usability info for.
Best regards from Poland ........
I wish Vivek success in this experiment. Maybe he can even shut up the whiner's.
I'm thinking about what exactly developed that sense of self-centeredness inside people who are against outsourcing? i am not shure
One day they will be one of the powerfull countries in the world ...
Great and excellent article t's realy helpful. Thanks again.
Wow. Very impressive.
Thats the price for globalisation i would say ...
i love india, specially their food !
i am sure in a few years india will be powerful like tody the states.
You shouldn't forget, that companies have to be competitive and mostly they have no other choice than to outsource
Although it's true that job security has gone out the window, the truth of the matter is that I think we shouldn't be striving to keep ourselves relevant for job hunting as much as we should be striving towards owning our own businesses. I'm a pretty staunch supporter of a more community type of model of work over a corporate type of work. Note, I didn't say I was communist and capitalism is wrong. I don't believe that. But I do believe that business should, in many ways, get back into the hands of the regular people and that the time of big corporates really needs to end in a big way. I might be a little too positive about certain things here, but I do see a trend moving in this direction. Especially with the internet.
Outsourcing works in some instances but not every instance. I think it really depends on the company. Many companies outsource and think that this is going to solve their problems. But if the company's own policies or what not are an issue, outsourcing doesn't solve their problems. It only creates new ones.
Being in the service industry for 8 years I saw this happen continuously IT companies would outsource repairs and their calldesk operation to seperate companies. But these companies would have to follow the original company's policies especially with regards to warranty etc. The service problem still continued, not because of the outsourcing companies, but because of the original OEM's BAD policies. They thought outsourcing would take the problem away from them but then they just had new problems. Customers were not upset in different ways, and the outsourced company's became a headache for them because their own policies were so bad.
Thanks for very interesting article. btw. I really enjoyed reading all of your posts. It's interesting to read ideas, and observations from someone else's point of view ... makes you think more. So please keep up the great work. Greetings.
Jeah just wait a few years and the india people will grow rich with western tecnology, thank you very much for this Article!
We're hiring a lot of outsourced persons too but what is the difference in terms of output quality when one hires people from New Delhi? Considering the ongoing competition in the world of outsourcing nowadays, how can you convince us that New Delhi outsourced personnel are far better than others?
yes this is true, but i can't understand, where is the problem
...I'm thinking about what exactly developed that sense of self-centeredness inside people who are against outsourcing? i am not shure....
There are so many useful and interesting informations on this site! Thanks and greetings from Thuringia in Germany!
hi, never seen this before from this site, but its an interessting aspect.
I do not know why companies are continuing to outsource to other countries. Sure they are saving some money in the long run, but they are also taking away from the very people that are supporting them and allowing them to be in existence. Also, they are distancing themselves from the people that they are working for. When I have a computer problem and have to call a call center for help, why do I have to talk to a person that is half a world away. And what's worse is that they are being trained to make it seem like they are in the same country as me. I was on the phone with a tech that was very friendly and was trying to make it sound like he was in the same city as me. But when I made a comment about the weather, he made a comment about how hot it was. The problem was it was snowing outside! Of course I don't blame him. I blame the company.
i love india, specially their food
You can not outsource all things to India. But I see a very bad future for many coders and web designers. Their jobs the people from India can do very well
Thanks for the interesting article here. Greetings
Thanks for this, Bob. It's
It's good that you have blogged about this topic. Recently I've read and heard a lot of bad things regarding outsourced people from India.
In the field of Affiliate Marketing for example, affiliates coming from India and China are automatically put in the fraud alert. Most freelancing sites also doubt any bidder coming from India.
Personally, I have nothing against people from India. I've worked with some of them last year and I guess you're really lucky if you're with the honest and good ones. Just like any Asian, people from India are really hardworking.
Thanks for your article - liked to read it and will recommend it!
Best regards,
Steven
www.buerobedarf-bayern.de<>
Sorry for the wrong format
http://www.buerobedarf-bayern.de
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Thank you for this article, I appreciate it even more because it is not so common to find those kind of things on the net. Thnx!
Personally I think the outsourcing thing between countries damages the economies on both sides. It has been good for India only to bring in a quick amount of income. But it doesn't produce SUSTAINABLE progress or development, only flash-in-the-pan money. Once the market moves to another country (simply because the company can pay less for it and put more money into the back pockets of greedy shareholders and executives) the first country suffers because now it has millions of people who are also unemployed and trained in a non-viable market.
Quick money is never a good idea. We need to be building sustainable economies : this is not one way of doing that.
Personally I think the outsourcing thing between countries damages the economies on both sides. It has been good for India only to
"vivek is very young. he has a lot to see of the world. he currently suffers from the same clueless bravada which has been affecting many an Indian youth, the same bravado fueled by hype and made Indians predict that Sania Mirza (Indian answer to Anna Kournikova) would defeat Maria Shaparo"...
Who ever wrote this stuff here...I am sure you have been a big fu#@ing loser in this life & you are gonna die as one. One sick paranoid asshole you are. Why this negative outlook on INDIA? Look asshole, you don;t get it. INDIA is much more inevitable than your mom, your dad...or all your fu&*ing family put together...for your own country...btw do you know what's bhen@#%d...that's you sick...
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This blog has been published since Nov. 7, 1999 (a span of 9,147 days).
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