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Best Buy, worst customer service If you try to call a local Best Buy now, you'll get a national call center that refuses to redirect the call to the store because it wouldn't be fair to other customers, according to Matt Haughey:
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I just bought a 52 inch samsung lcd the 750 series with my discount.... Man oh man... do i love it! =D That's pretty disheartening, considering that I've just purchased a new Compaq Presario but recieved no start-up installation c.d. with it and therefore cannot install some of the software that it requires to burn some of the music/entertainment that I love. Any suggestions? Too bad Michelle - you'll have to fork out a 15% restocking fee to BBY, and they'll treat you like crap. After 15 days, they'll treat you like the plague, and after a month they'll take a crap on you the next time you walk in and dare to ask them about the lemon you bought. Good luck. Michelle Prado,
Michelle, you weren't born yesterday were you? Factory sealed boxes with missing items are usually raped by employees as soon as they arrive in the BB backrooms and then sealed back up. Yes retail employees do steal to compensate for the low wages and hard work. Whatever product they can fit in their pockets they'll take it, and that includes crooked security guards, managers and supervisors. Hi,here it is another Best Buy horror story....First of all when I called at the BB in my area they did answer the phone...but when you ask for a manager or someone they won't pass the call along unless you tell they why you are calling. (Ridiculous) Well it's a bit long but I'll shorten it up for everybody. ridiculous store policy??....try buying anything from any store...only to return it about a week later broken..How do you expect them to treat you? Your own fault for not opening the product as soon as you got home.. Thats what I did. Anybody will think you abused it yourself.... on the plus side.... I'm still enjoying my NEW 52inch LCD....i love my discounts...!! Cool down ME!!. I kinda feel bad for her. Nancy, I am sorry for what you had to go through. And to be honest with you, if it weren't for the people that break their purchases and try to exchange or refund blaming the store, you would have had a happier outcome. Please understand that while we want to help you, it is still a business and BB cannot afford to lose money like that. The people who you talk to have a bigger fish to fear even if they want to do all they can to help you. Lord knows that I understand when purchases are made and there is a problem that should lead to refund or exchange.But I cannot do anything to help because of what the policies, rules, and restrictions are. Man, you seem like good people. I am really sorry that happened to you. best buy stinks in there they thiefs and liers they can rob you in daylight. "best buy stinks in there they thiefs and liers they can rob you in daylight."
Could you send me the e-mail to best buy ceo of customer im so pissed at the lack of customer service and the matter of factness when the matter is totaly in there court thx BEST BUY does indeed suck! I will take the suggestion to shop at Circuit City from now on. J& R in NY (jr.com)has awesome customer service and they ship for free on a lot of things. I bought a Dell computer at Best Buy and was talked into signing up for a Best Buy credit card and paying that way for the computer. I mailed my payment on the 1st, it was due on the 14th. They charged me $29.11 for a late fee and when I disputed it they said they'd remove it. When the next bill came they only removed $14.50. When I called back they refused to credit the difference even though they already said they would. It still has not been resolved. I went into Best Buy 2 months ago to get a credit card; then the nightmare began. After they put the wrong person on my card, I then went back and explained 3 to 4 times to the manager that I didn't want my account in this persons name. You would figure they understood what I wanted, right? Well, 2 months later I recieved another card and completely different account. Now I have 2 accounts I have to pay every month. Ever since then, I have been trying to clean up this mess. I have talked to everyone from India to bum f. Egipt. They can mess you up, but they can't fix a thing. After my first payment on my second card, they called me and said I have missed a payment. I called for three hours trying to talk to someone. At the end of every conversation, they told me my ammount due, but no advice on how to fix it. If you don't mind purchasing large end items then paying them off within 30 days to save your peace of mind, I suggest shop Best Buy. They will drive you crazy.
Iwould like to tell you about a computer I bought a month and a half ago for online college. I spent about thirteen hundred dollars on this machine that I NEED. Well, today july 11, 2008 I found out that The button that ejects the the dvd tray is broke. I bought a thousand dollar tower that is broke. So I call The Best Buy that I bought it from and explained my situation to them. They told me to bring it in and they would see what they could do about it, and I told them I live an hour away. All I wanted was a sure answer that they would fix it for me if, before I drove an hour to the location, No dice. So I call 1888BESTBUY thinking maybe they can resolve the issue. Well this was their response, take it to the store and they will send it off to be repaired. It's a button! I did not pay all of that money to be inconvenienced by Best Buy. So I asked them while this BUTTON is being repaired how am I supposed to do my school work. I just got attitude. So now I can either send in the computer to have this BUTTON fixed or continue my school work and just keep the faulty computer that I PAID FOR. This is your options when dealing with best buy, Their motto must be, "what's conveniant for best buy, not you! By the way for all of the people that are defending Best Buy you probably haven't purchased anything of value from them that was shitty. That or you don't mind being screwed over in the name of big bussiness. If you cannot resolve your issues ith Best Buy you can always contact the Consumer Protection Agency usually located in the District attorney's office or the Better Business Bureau. Please do, the only way to get back at these business's is to complain. Us just saying that we will never go back and spend our measley thousand dollars means nothing to these companies making Billions. If you cannot resolve your issues with Best Buy you can always contact the Consumer Protection Agency usually located in the District attorney's office or the Better Business Bureau. Please do, the only way to get back at these business's is to complain. Us just saying that we will never go back and spend our measley thousand dollars means nothing to these companies making Billions. While I was in the local store at Route 17 & 4 the personell service in the store was great. However I had a difficult tome to call and ask a simple question. I have finally found a place where I can relate with a lot of people with the same frustration. BestBuy offers the worst customer service out there...I bought a 50" RCA HDTV and paid a decent amount of money for it, to have it go totally dead exactly 2 yrs later. It was brand new, and since i had the warranty they make you get, well, I called for repair. The whole ordeal whenever you call for repair goes like this: Place the call, takes them time to redirect you to the person that will schedule the appt, although they are all doing the same thing, but they tell you that only assigned reps do certain tasks...whatever. They give me a Friday daytime schedule, telling me that the repair guy will call me early in the a.m. to give me a heads up when he is coming....Not an exact time mind you. I planned to go in late to work thinking that it would be handled by noon at least...well the local guy calls me to give me a window between 1pm and 5pm!!!! which i had to reschedule due to the circumstances...when i call back to reschedule, AGAIN...they give me a Friday appt. Which is ok, since wife n kids are home during summer vacation. Now im not a tech genius...but just reading on the internet, and on the Best Buy website, the common problem with these sets are that the light bulbs go out....even the customer service rep told me that...so It baffles me to know that evening when i got home,that the tv was still not working. The guy looked at it,and told my wife that its the bulb, and he needed to bring/order one!! DUH!! he couldnt have brought one with him???? so, he orders the part,and I have to wait 2-3 DAYS (WORKING DAYS) SO SINCE IT WAS FRIDAY...IM SCREWED....NOW YOU KNOW WHY THEY SCHEDULE ON FRIDAYS!!!! I WAS ALSO PROMISED THAT BEST BUY would contact me within 2 to 3 days to follow up...NEVER,NEVER, NEVER HAPPENS!!!!!! I had to call, maybe about 15 times by now....THEY MAKE THE CUSTOMER DO THE WORK!!!! OF COURSE....THEY ALREADY GOT YOUR MONEY!!!! the bulb arrived...so i place the call again...another week goes by...the guy comes, my wife is home and when i get home...still NO TV...Now its the Engine..or Motor...another week to order the part, and I have to call to find out the status....SO FAR PEOPLE ITS BEEN EXACTLY 1MONTH AND 2 WEEKS...AND I STILL HAVE NO TV...!!!! AND FED UP...I ASK FOR MORE THEN A REPAIR NOW...I WANT A REPLACEMENT, AND IT WAS BROUGHT UP BY A CUSTOMER SERVICE REP WHO WAS NICE ENOUGH (THEY ALL ARE...BECAUSE THEY ALL FEEL MY PAIN "IM SOOO SORRY MR......it must be soo frustrating") and tells me that its been too long and according to their policy...i do qualify for a replacement....well, This morning they tell me that i dont and that a repair guy will call me WITHIN 2-3 DAYS!!! IM CONTACTING THE BETTER BUSINESS BUREAU....I'VE HAD IT! I HAVE EXCELLENT CREDIT THERE AND MY DAD WANTED TO GET A TV, AND A LAPTOP FOR MY SISTER....BUT, I SAID THAT I WOULD GLADLY TAKE THEM TO WALMART...ITS CHEAPER, AND CANNOT BE WORST THEN BEST BUY....THEY LOST BIG TIME WITH ME. ADVICE: BEFORE YOU BUY ANYTHING THERE...CALL AND ASK ABOUT THEIR REPAIR POLICY...AND SEE IF THEY MENTION THE 2-3 DAYS DEAL....LOL.....BEST BUY SUCKS!!!!!! For all of you people out there who are "taking their business to Circuit City", because they have "much better business practices" just wanted to let you in on something. Did you know that they are up for sale? And that their stocks have dropped to under five dollars. For such a wonderful and fantastic store, this is an odd thing to happen. Hey Juan when you contact the BBB make sure not to mention that you bought a RCA TV they won't believe the story that someone actually bought a RCA television and are having problems with it...HAHAHAHAHAHA best buy customer service is the worst ... the phone system i set up on a NEVER ending loop ... employees dont give a flip about anything other than the next break time ... we have already switched our business to circuit city and they have great c/s (so far) and were happy to hear how unhappy we are with best buy ... i wish all best buy stores would implode :) Marie... you are trippin' lol! A CALL TO APPLE PLEASE A CRY TO STEVE JOBS IF YOUR IN BEST BUY, WHY NOT PUT AN MAYBE STREET VENDORS BEST BUY DOES NOT CARE ABOUT MAC VISION AND I AM GOING TO BRING IT UP AT THE ANNUAL MEETING ERIC I have shopped Best Buy for many years. I have had good service and bad. It's like any other store. i have been a best buy employee for just under a year now.. and i cant wait to be done working at that hellhole.... only 1 week left!!! im not gonna lie generally my store i work at(#1063) is a pretty decent place.. i usually dont deal with a lot of angry pissed off customers and i think im a pretty good guy when it comes to helping out the people who decide to shop here... my main reason for hating the place is simply because of 2 things... first off the shitty pay (11 months 1 raise = $7.21/hr) the main reason is by far the retarded managers... well one is pretty cool i guess but the rest suck. mainly Terry... it was about 3 weeks ago when im selling computers and one of our geeksquad guys(kinda new) calls me over to tell me he found some (young) child porn on a laptop. he asks me what to do and i of course say tell a manager.. so he calls terry over to check it out when after viewing a small clip of it terry aka scum tells the geek theres nothing we can do about it.... bull fuckin shit theres not!! so after the computer gets sent home with the child molester terry decided to do nothing about were kinda out of luck. day over and terry goes on a 2 week vacation.. the next day ma and another gs look at the disclaimer the pervert signed... i think it was like number 8 or so on the list but anyway it said if best buy finds any child porn we WILL turn it into the authorities. hey guess what? he didnt do that!! and last time i heard i believe it is against the law to not turn in child porn? right? so the same day we found that and his signature allowing us to do work on his laptop we called the cops... they said we should of called them when we had the computer because with no solid evidence they really couldnt do anything... i told them it was terrys fault for not calling the cops and saying there was nothing we can do about it... so the last straw for me was last week when terry came back from his vacation and he has had nothing happen to him... we called HR and corporate to tell them what happened and they told us that they would deal with the problem.. i guees they didnt do shit either.. cuz i think that would be a damn good reason to fire a dumbass or better yet get him thrown in jail... right? well anyway all best buys arent evil... most are but not all... i will still shop at bb but they suck. Sorry, but I find it absolutely hilarious when people get so upset about their difficulties in having their products repaired under their Best Buy Service Plan. You realize that if you didn't have that plan, you would be totally screwed, right? For those defending Best Buy, I have also worked in retail, for Nordstrom, and I can tell you that Best Buy customer service can't hold a candle to Nordstrom. I bought a laptop at Best Buy Tacoma a year ago that has never had wireless access. When you purchase a laptop they tell you that you have 14 days to return it, but if you open the box there is a 25% restocking fee and after the 14 days it is nonrefundable. I went back for help within the 14 days and was told I should have it wiped clean and the software reinstalled for $130. Why should anyone pay a $130 for a brand new product that has yet to work? For months afterwards I was told it was a Vista problem that would be worked out within a few weeks. Five months after the purchase, the Geek Squad claimed the on board camera was bad . . . still not sure how that affects wireless access. The laptop has been with the Tacoma Geek Squad, the California Service Center, and back to Tacoma. Five months after putting my account in dispute and being told by HSBC not to pick up the laptop until the issue was resolved, the Tacoma Best Buy disposed of the laptop and wants me to pay over $1,300 for a product I don't have. Now that's sh...y service. Tina Well, Tina that's how people become millionaires by scamming and manipulating other people. Okay, i'm just gonna put my two cents in here... I'm an employee at Best Buy - I work as a cashier, and it's a job I hold to help pay for college. I always try to be friendly and resolve any problems to the best of my ability. All of my co-workers even say that i'm always cheerful and smiling 99% of the time. That missing one percent actually came from the other day. Everyone here is complaining about the "customer service" at best buy. You're not thinking about the individual that's trying to help you - you're focusing on the corporation that you already think you hate. It's really ridiculous sometimes. Anybody that flips a lid about having to listen to us offer a replacement/service plan needs to get a grip. I know that it might be just a bad day - I don't know what's happened to you, so i'm not here to judge...but do you really have to treat me like dirt for doing my job? Personally, I think the replacement plans are a good thing to have. Even the service plans, which can get a bit complicated are better in the long run. Yeah, it can take a few weeks to fix something, but it's better than having to dish out another 500 bucks to get a new one, right? So, this is just me questioning all of you now - WHY, exactly, is it SO HARD to just take ten seconds and let me offer you a damn warranty? It's really rude to cut me off mid sentence and act like i'm trying to rip you off, because i'm not. You people don't realize that it's a SCRIPT. We have things that we're supposed to say, and we say it SO MANY times a day it's insane. I guess none of you have thought about the fact that we offer services to EVERYONE, because we HAVE TO - it's nothing personal, it's reflex. I just can't comprehend how it's so hard to just take ten seconds to listen to a sentence. It's not like you're the one saying it repeatedly while getting the same rude response all day. I could go on and on about all of the irate customers i get - most seem like they hate me over nothing. I'm sorry if i can't take your credit card because it's not in your name - i'm sorry i won't let you walk away without paying - i'm sorry i take two minutes of your time to talk to you - i'm sorry if i take it personally when you you IGNORE me - i'm sorry that it brings me down when you don't treat me like a person - i'm sorry I take it personally when you disrespect. So, i'm just going to get to this guy that really broke my back the other day...it was a busy night, and i was working by myself because my co-worker called off on me. So, obviously, i'm stressed out that i have to close my department by myself, and it's a busy night after a nine hour shift. Well, I don't know if any of you do this, but people around here just don't leave Best Buy when it closes. They wait so that we can't do everything we need to do to close the store until they take their sweet time leaving. This guy comes in through my line about fifteen minutes after closing. I'm stressed - I still haven't had a chance to do ANYTHING to shut down my department yet because it's been really busy, and even though the store is closed and the entrance has the gate down, people still find a way to sneak in through the EXIT. In case you don't know what "closing" for the front is, it includes cleaning/vacuuming, and restocking all of the drinks/food. Usually, one person will handle the after hour customers and vacuum while the other goes back to the warehouse to restock everything. Anyways, he was my last customer of the day. He's already had a bad experience in the store - something with geek squad. he was unhappy and i understand that, but it's still no reason to take it out on me...i haven't done anything to him, so why he should feel the need to act like i'm the source of his bad experience is beyond me. The guy wants 10 gift cards, okay, i ring his stuff up with a smile on my face...the thing is that i forgot to look up his reward zone card and we completed the transaction without putting the purchase towards his points. I know, this was stupid of me...i apologized. I made a mistake, but it's not reason to crucify me. Seriously, it's the first time i DIDN'T ask about the Reward zone card all day, and this is what happens. He starts flipping out saying that i better put in on now...i can't add it on after the transaction from my register, it's really just not possible for me to do that. I tell him he can go online and do it, because it really is easy and i've done it myself several times, but he doesn't like this answer at all. i had to call my manager over to say the same thing i just said. so, she tries to post void the transaction so we can do it over again with the money going towards his reward zone. The problem is that the system wouldn't let her void it. He's still freaking out, when he starts demanding his money back. We can't give him his money back - he paid 500 dollars in cash, and we can't give out anything over 250 back in the store...it has to be mailed in the form of a check. Now he wants to see the store manager. So, we have him come over, and again, apologize and tell him what he refuses to hear. I'm just going sum up the whole ordeal in the fact that the guy made me cry. I don't like being yelled and cursed - i understand that i made a mistake, but really? i'm not a "fucking highschooler that can't listen to english when it's told to her," and i don't like being looked down on...it's not right. It's really funny because i haven't even said half of the stuff i would like to say...i haven't touched on letting the guy at the door check your receipt! it's not accusing you of anything, it's just making mandatory checking - it happens to everybody and it's nothing personal. it's store policy, damnit. So, i'll just end by saying that even though some of you think it's just an evii corporation, it is made up of individual people...you really shouldn't treat people like dirt for doing their job. well Tina.... first maybe you should get your facts straight... its 15% restocking fee... and best buy is not a rent-a-center... people love to buy things and try to return then a week later after using them... use some logic... NOT A RENT-A-CENTER. Second.... Learn about the product you buy...Im sure you're just like every other customer who comes in and expects best buy employees to read the instructions for you. DO IT YOURSELF! shame on you Tina for being so helpless and ignorant on the true return policies.... SHAME>>>>>> TINA!! SHAAAAAAAMMMMEEEEE>.. ..
watch full Movies - The Incredible Hulk in tvokay.com Synopsis: Depicting the events after the Gamma Bomb. 'The Incredible Hulk' tells the story of Dr Bruce Banner, who seeks a cure to his unique condition, which causes him to turn into a giant green monster under emotional stress. Whilst on the run from military which seeks his capture, Banner comes close to a cure. But all is lost when a new creature emerges; The Abomination. Well,"me - I love my discounts," I presented the facts exactly as they are and it was a Best Buy employee that quoted a 25% restocking fee, I didn't make it up. It's exactly your type of attitude that makes Best Buy such an awful place to do business with. Grow up. My husband and i open a best buy card. Now we wish we wouldnt have...We NEVER got a bill and then after me calling 40 times ( really i called 40 times) and yelling at them we finally got a bill. and now it like pulling teeth to get anything right with them... THEY SUCK!!! Tina... there is no 25% restocking fee. If you had read the back of your receipt or the big wall by customer service they all state 15% restocking fee on certain items....I personally always like to check things out for myself..(never rely on anyone else) Grow up? Learn to read.. ;) Shame... tina!! SHAME ON YOU FOR NOT READING!!! SHAAAAAMMMEEE.... =D TO EVERY CUSTOMER COMPLAINING ABOUT BB AND MOVING TO CC, YOU'RE FU**ING IDIOTS. CC IS GOING WAY OUT OF BUSINESS WAY SOON. READ ABOUT ECONOMICS, IDIOTS. CC WAS GOING TO BE BOUGHT BY BLOCKBUSTER, BUT WHEN BLOCKBUSTER LOOKED AT THEIR BOOKS THEY BACK OUT SAYING "FU** WALKING INTO BANKRUPTCY!" IF YOU GO TO CC MAKE SURE TO NOT BUY A WARRANTY BECAUSE A WARRANTY ISN'T GOOD WITH A COMPANY THAT IS OUT OF BUSINESS.. AND ON THAT MATTER, WITHOUT BUYING A WARRANTY OR SERVICE ON A BIG TICKET ITEM WITH INCREDIBLY LOW MARGIN, YOU'RE GOING TO HELP THE STORE GO OUT OF BUSINESS QUICKER! I WORK AT BESTBUY AND WE PRIDE OURSELVES ON OUR CUSTOMER SERVICE. IF YOU'RE NICE TO US, WE'RE NICE TO YOU. ARE YOU NICE TO PEOPLE THAT TREAT YOU LIKE SHIT? SERIOUSLY. WE ARE QUITE POSSIBLY ONE OF THE MOST KNOWLEDGEABLE ELECTRONICS STORES IN THE AREA. AS WE ARE NONCOMMISSION, WE DON'T PURPOSEFULLY RIP PEOPLE OFF AS MOST OF YOU SEEM TO THINK. SERIOUSLY, ALL YOU PEOPLE COMPLAINING ABOUT CUSTOMER SERVICE, HAVE FUN AT CIRCUIT CITY, AND WHEN IT GOES OUT OF BUSINESS HAVE FUN TRYING TO FIND THE RIGHT PRODUCT ONLINE. YOU FU**ING IDIOTS NEVER SEEM TO BE KNOWLEDGEABLE ABOUT SH**, SO GOOD LUCK, OUT THERE ON YOUR OWN, WITHOUT HELP IN MAKING SOME OF THE BIGGEST PURCHASES IN OUR SOCIETY. -- MY TWO CENTS Best Buy in Brick N.J sucks. The customer service there is garbage. I purchased a laptop from them 3 months ago and purchased the extended plan. Do not purchase the extended plan because if you have a problem you will be without your computer for at least a month. The person that sold me the computer and the plan lied to me by telling me they will fix it in the store or replace it in the store. I went today to get it fixed they said they have to send it to Toshiba which is what I can do myself. The manager blew me off. Jack Asses. Stay away from the Best Buy in Brick N.J. Recomend no one support the Best Buy stores. I purchased a digital tv converter at the end of June. I specifically asked the salesperson about the return policy because I was considering getting cable, which would make the converter unnecessary. He told me that I could return it anytime before February 2009 when all tvs would be changing over to digital. I thought this was weird since normally Best Buy has a 30 day return policy, but since he worked there, I thought I could rely on this information. Personally I work at best buy, but I think everyone has had bad experiences at other places besides just best buy. I feel that also one bad experience at best buy should influence you're opinion about the whole company, but you do have that right as a human being and I'm not going to attack that. We do try really hard to make customers happy. But so many times, things go wrong that aren't directly our fault and we get blamed for them. The retail business is cruel as I'm sure most people know that have worked in retail. Somedays you have really good days where everything goes right and everyones happy and then you have days when people come in and complain about even federal copyright laws on software. FEDERAL laws...things we can't touch....and I think thats what makes employees frustrated and we're as human as the customer behind the counter that is not happy. So we react to human emotion as well...and when you have several customers a day at customer service complaining about things that the customer service reps cannot do anything about you have to admit that would get kind of old really fast? Most of the time though we do what we can but we have a lot of guidelines that we have to abide by as employees that we can't break. Or our system just does not let us break. So I do understand the frustration of the customer. I have been a customer at best buy way before i worked here so yeah... Unfortunately, most of our issues about policies etc have to be directed to our 1 888 bestbuy number because they are over us in the store and unfortunately whatever they say goes. So even if we're rooting that they allow you to return your tv 15 days out of the manufacturers warranty and they tell us no, then we have to go what the said...and its just I guess frustrating as employees to not be able to do anything more for the customer and as far as the paranoia aspect of it all..we have several SEVERAL people scam us all the time...stealing things, trying to return product without the product being in the box....etc....and sadly thats why so many of our policies have changed and/or have been put in place...i mean thats why laws are in place as well and warning labels on products... I've seen so many times though that management has literally spent over and hour trying to figure out a way that they could get around the policies to help customers out...and the customers are so appreciative in the end...but the manager could be putting their job on the line anytime they do something questionable...so its just like what is ethical now? Do we risk our jobs to satisfy customers? or do we do our jobs and make customers angry? I don't know I'm one of those people that doesn't like to say we're right you're wrong or pick sides...so I'm just throwing some things out there. I apologize for all the stuff that some of the other people on this site have said, especially some of the employees...and especially the ones that used "YOU people" like customers are some sort of plague of disaster or something. Thats horrible...customers are people just like us. We've been customers before and been in situations where things unjust and unfair and people have to understand that. we do the best at our store to understand that the best as possible. I would like to say, that I had a wonderful experience at the Best Buy store in the Tri Cities Kennewick Washington. The young men in the auto elctronics were great and very helpful. I also bought a camera and case and the young man by the name Chad was just sooooo wonderful,friendly and knowlegable. I had a very pleasant experience at this store. Thank-you Best Buy Tri Cities!! I have been having ongoing problems with Best Buy regarding TWO laptops I purchased there. The laptops have been in for repair more than they have been in my possession. I purchased the 3 year extended warranty for both & that warranty states that if the laptops are brought in for repair for the same problem 3 times, they will replace it with a NEW laptop of equal value. So far, Best Buy has yet to abide by this agreement & I am contacting an attorney about this. Also, Best Buy is notiously known for repackaging returned items & selling them as new. I have spoken with many people who have had problems with merchandise purchased from them. Best Buy has also been known to sell refurbished items as being "brand new". I & many other people I know would never, ever purchase anything else from Best Buy. Perhaps they should change their name to WORST BUY!! BEST BUY SUCKS ROCKS. And not small ones, big gnarly crater-pocked ones. I called a Best Buy store some 35 minutes from my home to see if they had a particular video game in stock (their website said, YES IT WAS IN STOCK NOW). I called them, the guy who answered said he would check and he came back and said, "yes we have several copies of it." Since I hadn't been to that store before, I double-checked the address with him and what area they were located in. So, after work, I drive out there and there's road construction so it's now an hour commute to get there. I found the store right on the intersection that was described to me. I go in, go up to the service counter and say I'd like a copy of that game, the idiot at the service counter goes, "WE'VE NEVER HAD THAT GAME IN STOCK, NOBODY DOES!" So I proceed to tell him I called earlier and he interrupts with, "NO you didn't, I've been working this desk all day and I answer all the incoming calls and nobody would have said we have that game in stock." So I showed him the slip of paper I had written down their address on after I verified it on the phone that day, and he goes, "You didn't call THIS STORE, You must have called K-mart or some other store but not us." So, they have no trouble calling their customer liars to their face and taking no responsibility for giving out misinformation. This is why I have taken on the crusade of keeping everyone I can from shopping at such a miserable store. well... tigerboy... stop lying... it's that easy... ;) I'm just curious... what game were you looking for? You know something customers kill me they dont realize how dumb they sound. Customers for the most part here what the fuck they want to here. Thats why their are so many problems with return polices, geek squad sereves, and prp/psp's. Im not saying that best buy is always right because their not. People have to realize when they go into a best buy that they are talking to a human and not a fucking robot. Sometimes we get it wrong. If you dumbass customers would chill out talk in a normal voice we could get the problem fixed. Because Iam telling you now when you come into the store yelling no one takes you serious we laugh at you. LOL. Hump I can find this cheaper on the internet. People realize the we are NOT paid by COMMISSION so I could care fucking less at what the fuck you by. We are trained to ask the right questions to get you whats best for you get your info right and maybe the sell can go a little more smooth. And people please realize that best buy is not just one or two stores it is a compnay that has over 900 stores in just the USA. So when you come into the store with a little petty problem or a chip on solider dont get upset when there is only so much a sell's person or a manager can do for you. Just follow the fucking rules. O and the ignorant customers the come in the store two min's before the store closes. Dont be surprised when you get ignored lol dont you like to leave your job on time. Again these are humans you deal with at the store we are not robots we have homes we would like to go back to lol. Just one final thing for one customer problem there is 100 happy customers walking out of the store LOL. I work at a Best Buy in the Magnolia Home Theater section, and most of these comments are just ridiculous. Now i'll be the first to admit that there are some real morons that work at my store, but for the most part we have a good team. As for the service plan, we're supposed to ask every customer if they want one. I can't tell you how many times people who have broken shit come in and say "well nobody told me about that." And it is a good program. I had people the other day who had a 46'' Mitsubishi Rear Proj tv and it broke, so they come in and get a 52'' Samsung LCD which happens to be the best TV we sell on the core floor (Pioneer Elite and Sony XBR, Samsung 950) in Magnolia. They didn't have to pay a cent. Since flat panels have fallen in price since they got their old huge tv, they were able to get this flat panel. That's why i'll always offer the service plan. People think that everyone who works in retail is dumb, and that really needs to stop. This spring, I'll graduate from College from the Univ. of Mary Washington, the same school my GM got his degree from. Yes, some of us do have college education. I choose to work in Best Buy because I enjoy it. There is something about being able to participate in the design and layout and installation of a customer's Home Theater that I enjoy. The job is fast paced, and sometimes I hate it (mostly when people talk down to me because they think they're smarter than I am because I work in retail) but for the most part it is challenging and fun. I had some customers last week who came in looking for a TV. We talked for a while and I gave them a demo of a surround sound system in Magnolia. They said that they didn't want to spend that much on the sound, so we looked at a nice Yamaha HTIB (home theater in a box) because it has a real A/V reciever (unlike the Panasonic and Sony, which has a Reciever and a DVD player together, and when the DVD player breaks, or you find out that the thing has only 1 other digital input, you're SOL.) and a powered sub, plus 5 digital inputs. It was $500. They said that they didn't want a Blu-Ray player yet, so I showed them the LG upconversion DVD player (because the tv was an LG, and you get like $50 off when you buy the two together) for the time being. See, i'm here to look out for the customer, because I actually care about them. When they got all the cables, and ISF Calibration for the TV, and the Service Plan (because if it breaks, they'll probably get a bigger and better tv than the LG, and it covers Power Surges) they were ready to go. They talked to my Manager and said that they only wanted to spend $1300, but after talking to me, they spent twice that much because I was so friendly and knowledgeable. Also, that same day, I made somebody very angry. I was in computers because they were busy, and this guy looked at me like he had a question. He said "I saw on the internet that according to the ELA (which he pronounced EEEEELUH) I can bring this computer back and you can take off windows vista and I can get $150 back as a rebate" The first thing I said is "well I dont know what eeeeeluh is." and he said "its the End Lisence agreement." I don't know what that means still, but he said it was something about an agreement to use the software provided with computers. He said that the website he looked at (please people, don't believe what you read on the internet) said that you could do it at ANY retail location. Well that sounded awfully strange, so I said let me talk to somebody at Geek Squad. The first person said that he thought it was true, so we should just take of windows for him when he bought it and mark the computer down $150. Then, one of the other agents said that the ELA states that if the customer does not wish to agree to the ELA, he or she can return the hardware AND the software to any retail location that sells it within 45 days. The customer said "well I read it said or." small word, big difference. So I showed him the ELA on one of the Toshiba notebooks and he said OK, I still want the computer though. My manager was so angry with this guy because he had already talked to him and he said the guy was a douche. I mean, yeah he was annoying, but lots of people are annoying. So I rang the guy up, who didn't want any service plans or accessories, which in fact is annoying. It just makes me angry because you have the people who complain that we want to help them and that we pester them, and then you have the people who start bitching and complaining if nobody talks to them within 10 seconds of entering the store. How are we supposed to know what type of person you are? Are you wearing a sign? Then there are people who complain about having a service plan on something and not getting help. Look, if your product breaks, bring it to the store. Do not call the 888 number because it is useless. Take it to a manager or the person you bought it from and say "this is broken, I have the service plan, and the 888 number isn't helping me." The manager will probably call the number for you, and call you back when he knows what time the technician will be coming to your house (if it's a TV) or however that works with laptops and cameras. Not my department, I dont know. Please, for the love of god, dont come in the store for any reason and make a scene. If you come yelling at me, or get angry and upset because I asked if I could help you with something, or offer a service plan, it pretty much ruins my day. All you have to say is "no thanks, I appreciate your offer but I dont want the service plan/ best buy credit card/help with anything." It's that simple. If you tell me that, I'll probably not mention it again. At least now you can't say I didn't tell you about it. You know, sometimes you just have that customer that gets pissed off. It happens, and there is nothing we can do as a store to stop it, no matter how nice we try to be. People just act like babies, because unfortunately, the dicks are the ones we go out of our way to placate, and they know it. So please just be nice and try not to get upset too easily. Tomorrow is Labor day and I'm working 12 hours. Its the worst part of retail. All I want to to is sit at home and drink beer with some friends, maybe play some music together. But i'll be at best buy helping people who have more money than me buy televisions and surround sound. It might actually be fun though, because maybe someone will come in saying they want a Martin Logan surround system with a 60'' Pioneer and an Yamaha RX-V3800 amp, and i'll be overjoyed because if I do my job right, and they're happy after their install maybe they will invite me over for movie night (hey, it's happened before). Best Buy does not know the meaning of customer service. I purchased a digital camera and when I opened it at home, it was defective and did not work. I went to return it and was told I could not get a replacement camera or get my money back because "I dropped the camera!" I DID NOT DROP THE CAMERA and now I am stuck with a camera that does not work and I am out the money. I am boycotting Best Buy and telling all my friends about this incident. Drew forgot to mention that we only honor the no-lemon exchange policy if there have been three services performed, the product is deemed irrepairable, and the product was not broken by the users. We do not cover accidental damage on the Performance Service Plan, but we do offer ADH Accidental coverage on laptops. Our PSPs and PRPs have had a bad history because we used to have customers bring in the products, fortunately, now we have in-home service available and are working on same day replacement with minimal questions asked. It is no wonder Best Buy customers and employees are so disgruntled about the companies policies. I speak as an advocate for customer centricity, and customers are right for coming to Best Buy. We need to start living up to our name, and Best Buy should be better than a typical retail store. Although, we are retail we offer much more services than a regular retail business. I appreciate you customers for coming on here and telling us how we are doing, but don't you think it would be much more effective to take the survey that is on the receipt to let management know which employees need to be let go. If you don't want to go through the three service policy on the laptops, then buy the more expensive ADH accidental coverage plan for the laptop. We make nothing on laptops, it is not like LCDs. Infact, we lose money so if you break it then we think you needed the ADH coverage. If you crash your own unit then it is not my problem, just like if you crash your own car. We are a business, not a doctor's office, we don't cure a dis ease. If your too shacky then go see a medical professional, he will give you the pills you need to slow your brain and hands down so you don't break so much of the stuff you baught from my company. Three years ago 2005, I purchased over $2500 in merchandise at Best (aka Worse) Buy. I was suppose to receive the Reward Zone. Of course I did all they said to do on line, which it didn't work and then went by the store to be ignored. Called the store to no avail. I have been praying for this sorry ass of a store to shut down for the longest time, and a new and improved business to open up instead on their lots so people can finally enjoy shopping for electronics again. Praying for over 900 stores to close down? Ummm, yeah. Not gonna happen. Go shop at radioshack with your misinformed concept of enjoyable shopping experience. Well it hasn't changed! I could not be more frustrated! We purchased, as in cash, a $5000.00 Sharp 65" LCD television last night. It worked for less than 60 minutes before it completely crashed. The store won't pick it up without charging us! Calling the customer service number is far less pleasant than bamboo shoots under fingernails. Customer service is staffed with passive aggressive incompetents. Finding the numbers for the corporate officew is more difficult than finding the numbers for God. I will never shop at Best Buy again. I will make everyone I know aware of the horrid customer service from the top down. I think many of the complaints on here are valid. I am still suprised at how many people are short sighted and take one bad experience and blame the whole store/company for that problem. The thing I like about Best Buy is that they actually pay employees to try to help (sometimes they succeed, sometimes not so much) but if you dont like it then go to walmart or shop online where you have to do everything yourself. people complain about best buy prices, that they are too high, well its either they cut pay to employees and thus hire bad employees who will give poor service, or they pay their employees well and keep prices high. You cant have your cake and eat it too people. I have to agree with all the negative comments. I have tried for two days to get someone to answer the phone at the Montgomery, AL store. Even the Geek Squad will not answer. There is NO SERVICE from this company. I only wish I had known this before I bought the 2nd TV. I have a 48 inch flat screen TV that I cannot watch because they won't get out and fix it. I finally got in touch with service NOT AT THE STORE and I do have my warranty and had been told they would be here on the 9/10 to fix it. About an hour later I get a call that it was being changed to the 19th because that was in the alloted time for the service call. IS THIS REALLY GOOD BUSINESS? I THINK NOT! No more ROTTEN BUY for me and I will keep my friends and family informed also. Having previously visited and posted here regarding my Best Buy troubles: I find it amusing that so many Best Buy employees are posting here under the assumption that no one who dares make a complaint has ever worked in retail. I have, and I know that most of the people I know in life have worked in retail at some point or another. It is that knowledge and experience that allows us to form an opinion of the quality of service received. I'm fully aware of how annoying, frustrating and sometimes quite frankly stupid customers can be. However, when I'm working in retail I remember that I get paid to "make nice" with these people and assist them with whatever they need, regardless of how obnoxious they may become. Also, I think many (though not all) of the employees posting here are missing the point. The majority of people here are not frustrated or angry with Best Buy that their product BROKE. They are angry at the way they were treated when they searched for help and the money they lost in unfulfilled warranties. These ARE customer service issues that should be infrequent enough that over 2,000 complaints on Best Buy service should not be among the first thing that pop up when 'googling' the company.
-Oh, and a note. When you are telling everyone how "stoopid" and "mouronic" they sound, please take the time to invest in a dictionary. Not to mention a thesaurus, as the use of the word 'fucking' wears thin as an adjective rather quickly.
Yeah their extended warranty is all but worthless! It took us a month and a half to finally get our tv repaired. Do what I did last year on vacation and get even, justice, your money back and a great sense of returning power to the customer. I ran into lots of Best Buy crap over a return that was indeed covered by policy, yet I could not obtain even with my roommate working behind the counter. So after consideration I went to four separate Best Buys out and away from my local area while on vacation. I purchased items I liked and always wrote a check and always for under $200. Then I called my bank and stopped payment on all four checks as they were defective - I claim defect if returns are denied for reasonable reasons and was simply waiting for BB jerks to take me to court so I could explain but it never happened and now won't. This folks is not a returned check scenario...as in you can not legally be placed on a returned check list. One group tried and I told them I did not bounce a check but placed a stop payment and they removed me from their reporting and returned my check to Best Buy - I could sue the reporting check company and BB jerks as this is actually false credit reporting violating federal law but it would cost too much and who cares. My claim was faulty merchandise and now they have to pursue me in small claims court which is very expensive and it's very unlikely the company would ever pursue it as they would spend more then they could recover. I also placed an electronic stop payment so an electronic payment could not run through my account - like a debit card transaction. It gets better...I live in another state then the bordering one where I made my purchases. I can't be forced legally to return to that state for a civil hearing...laws don't allow it for suck small amounts. The result is they have to sue me where I live which laws make difficult and it is also more expensive for the company. The only better way to do this to Best Buy would be to actually close the checking account after stopping payment on the checks, then there is no account to attempt to electronically access. So now we are even Best Buy. Thanks for the free digital camcorder, Blue-ray player and video games. I have now made a profit off of you and it's been over a year so you can't legally sue me anymore. Now that's justice! Shove your returns where the sun won't shine except at your life partner love in fest. Do what I did last year on vacation and get even, justice, your money back and a great sense of returning power to the customer. I ran into lots of Best Buy crap over a return that was indeed covered by policy, yet I could not obtain even with my roommate working behind the counter. So after consideration I went to four separate Best Buys out and away from my local area while on vacation. I purchased items I liked and always wrote a check and always for under $200. Then I called my bank and stopped payment on all four checks as they were defective - I claim defect if returns are denied for reasonable reasons and was simply waiting for BB jerks to take me to court so I could explain but it never happened and now won't. This folks is not a returned check scenario...as in you can not legally be placed on a returned check list. One group tried and I told them I did not bounce a check but placed a stop payment and they removed me from their reporting and returned my check to Best Buy - I could sue the reporting check company and BB jerks as this is actually false credit reporting violating federal law but it would cost too much and who cares. My claim was faulty merchandise and now they have to pursue me in small claims court which is very expensive and it's very unlikely the company would ever pursue it as they would spend more then they could recover. I also placed an electronic stop payment so an electronic payment could not run through my account - like a debit card transaction. It gets better...I live in another state then the bordering one where I made my purchases. I can't be forced legally to return to that state for a civil hearing...laws don't allow it for suck small amounts. The result is they have to sue me where I live which laws make difficult and it is also more expensive for the company. The only better way to do this to Best Buy would be to actually close the checking account after stopping payment on the checks, then there is no account to attempt to electronically access. So now we are even Best Buy. Thanks for the free digital camcorder, Blue-ray player and video games. I have now made a profit off of you and it's been over a year so you can't legally sue me anymore. Now that's justice! Shove your returns where the sun won't shine except at your life partner love in fest. best buy cutomers suck. Most are rude for no reason. think about how you would like to be at work and someone come fussing are you and blaming you for thing out of your control. People in retail are guess what... people too. Why seprate people as customers and retail sales. All of you who are complaining about the service just need to shut up. You should go to zipweb.com to find local businesses that sell electronics & anything else out there. Don't argue about the big boxes anymore, do something about it. I can't promise you will get good customer service at every small business you go to, but at least you will have something to compare to! www.zipweb.com is where you can find every small business in your area. GO GREEN! GO LOCAL! GO ZIPWEB! Best Buy Warranty Sucks: Here's my story ... My daughter bought a Canon camera ... new cost with warranty approx $320.00 dollars with a 2 year warranty. After a year and a half the camera stopped working..no problem I thought since we had a warranty. I took the camera to the Best Buy in Riverside, Calif. After waiting a few minutes a Geek Squad leader inspected the camera and said it would be shipped out to their repair center. Here is where the problem started ... according to the repair center it would cost more to repair the camera then what it is work ... .so they decided to send it back without the repairs or without me getting a new camera. I've talked to the manager a few times without getting any satisfaction. I tried to expain to the manager that I paid for the warranty and expected to have it repaired or replaced ... No deal from the manager ... I've spend over $10,000 dollars the last few years at the Riverside Best Buy ... .I can guarantee that I will never spend another penny at Best Buy. I will update with more information once I take the Best Buy manager to small claims ... .. That story doesn't make sense...Dr Telco... If they cannot fix it they replace it. I know this because they have done it for me. Maybe your leaving something out.... ? I'll be damned if I have to wait for those constant whinning phone calls that interupt me while I'm trying to get service/make a purchase, after all I'm there, you're not. And for those twits who insist on using their cell phones on my time, beware, for I'm the evil one that will take said phone in mid conversation and let you pay for my time in and run on cell phone minutes that go nowhere but your bill. I've learned long time ago, retail has no desire to pay someone to field calls out to departments who can't answer for they be labled unproductive, same for Macy's as it is K-Mart (tell it to Martha Stewart) Why should Best Buy be any different? I use my phone all the time while I'm on the floor.... and if Gary bing ever tried to touch it... he'd have a broken hand ... sad isn't it Gary... ;) I honestly think it just depends on the store. And employees dont get paid that much because we get f***ing great discounts Best Buy loses more customers to Circuit City because their service is horrible and their associates are hardly willing to help customers. Circuit City has better employees with better customer service. BestBuy customer service is the worst. NEVER AGAIN! NEVER AGAIN! NEVER AGAIN! Dell or the Apple Store, but Best Buy, NEVER AGAIN! Hello retards!!! Were do I begin.... hmmm first lets come to the raelization that Best Buy is a company whos goal is to make a profit... just like any other company... so when you guys think that you should get the best deal on something because " you shop their all the time" so what if you dont like it go somewhere else... bitching on this forum doesn't change anything... I think most of the complaints on here... are by dumb arrogant individuals who think they are on top of the world and should get whatever they want.. Im sorry the world doesn't revolve around you and your self centered ways.. Also, note that although our prices maybe high at times.. we offer the best service to you our people...if you didn't like our service why dont you go to walmart, target, amazon... etc... ohhhh that right you guys dont know shit about technology.. thats why you come here... next time keep that in your arrogant little heads... BBY Advocate I love could not have said it better myself i got a brand new 400 doller pc from bestbuy and it had a 30day wontay o got it becouse i need a cheep pc for 4days well my outhere 1 was geting fixed and after 2 days the it broke so i went back to bestbuy to get my money back and pick up my outhere pc and they said becouse it wasnt in profect shape they couldnt give me my money back or store credit and the pc i was haveing fixed by bestbuy i payed 1000 dollers for its olny 2 years old and within 3 months the hard drive fride 2 times so far its be fixed 4 times so now im out 400 dollers for the p.o.s. and ever few months i have to get my 1000 doller 1 fixed by bestbuy becoues thats where i got it and there teck guys dont know how to fix anything becoues i have had them fix 4 harddrives 2 bad perloaded softwere 1 mothere borad 4 usb ports 2 disk drives and i think theres something eles that broke but i just cant rember right now so dont ever buy from bestbuy find some1 eles and the best help i have had is with apple so when my worntey runs out with bestbuy all im buying is macs. word to the wise never shop at bestbuy they dick u around when ever they get the chanse if u prefore to shop in a store and cant find a apple store or dont buy off ebay buy from any1 but bestbuy becouse there the worstbuy javan u make no sense best buy does not make the computers and u should stop going on porn sites lol and u wont fry your hard driveslol Best Buy has terrible employees. The Geek Squad is a joke. They hire kids or computer nerds to work there and do work on people's PC's and laptops. And why are all their cashiers so dumb and ditsy? Anyone else notice that? Drives me nuts how they have a tough time answering simple questions. And I get tired of being asked if I have a Reward Zone card every time an employee on the floor directs me to an item I am looking for. You don't really save much with that membership and you have to spend like $200 before you get any worthy discount. In the areas of DVD's and CD's no employee is to be found if you need help but as soon as you step into the Apple area, cell phone area, computer area, or TV area, BOOM!!! blue shirts hovering around out of nowhere. They all hang back in those areas to get their commission on purchases, it's so obvious! After just looking at one TV for not even one second, there comes the guy who presents that swagger that acts like he knows his electronics and asks you 3 to 5 questions that bother you. Any random high school kid could have been hired and trained for a sales associate job at Best Buy. Employees and Circuit City and B&B Appliances have more knowledge about certain products especially higher end ones than does Best Buy. I had work done on my Laptop at both the Geek Squad and Circuit City. Circuit City's computer technicians blow away the Geek Squad. I had to buy a new hard drive and fix my computer both times and backups everything. Circuit City has the job done in 2 days and had everything carried over and backed up correctly and handed everything back to me real organized. I did the same thing at Geek Squad for a different time. They took 3 weeks to get everything back to me and they gave me back the wrong power cord by mistake. This zit-faced high school kid had to go back through other computers in the back to find the right one for me. He didn't even explain what he did to my computer and when I turned it on, I found out he put all files into one big one and expected me to re-create what I had even though I specifically wrote down how I wanted things to be set-up, which we went over when I first gave him my laptop to be worked on. If this is the professionalism or lack thereof that Best Buy entails, I'm not going to purchase anything from here again. you have got to be kidding. Best Buy does not have a call center for local calls. Go to your local store and ask what their number is and call it from your cell phone and see who answers. this is a reply to Ryan. Commission? When did employees start making commission? There are always more employees in Home Theater and Computers than there are in Media. There sometimes are maybe 2 at a time in the DVD/CD section and as many as 5 or 6 in Computers or Home Theater. You just are pretty dumb then huh? Maybe that's why you get bombarded by employees, just maybe because there are more in that department.
If you think best buy sucks than you must hate target or costco. you must be really stupid or just really ignorant nothing is free and every dumb customer wants something for free because they buy something. seriously just shut up and quit whining best buy customers will compromise if you don't give a bitchy atitude every time I go there for a return or a problem I get it fixed right away and get helped. your probably being the customer from hell and bitching because you didnread the fine print 15% restocking fee if returned or don't understand how people are actually taking their time to help you when they could help someone else..... so shut the hell up and eat your whiny crap your self. Like I said and ill say it again some customers are just plain stupid and make no sense. Why do you need help finding a damn cd or motherfucking dvd do you know your abc's ass hole lol. If you have a problem going into stores to find help buy it online and see how far you get you dumb motherfucker lol. I have never met such rude, incompetent, and ignorant people than at Best Buy. I have a service contract, and they are holding my DVD recorder for almost 2 months now. The rack of lies and excuses will take pages if I listed them all. Bottom line..When they renewed my contract, some bozo added an extra number, so the repair order would not go through. Complaint after complaint has been filed with the store first, and then corporate, and now consumer affairs. I had to do their work for them, and figure out what their internal error was, after I deciphered the myriad of lies, and waded through the BS! They would not make any calls, or try to figure out anything. They have a well-rehearsed phrase, just to make people "go away". They say, I'll work on it and call you tomorrow. Don't hold your breath waiting for the call. It never comes. As soon as you leave, they are done with "servicing" you. i worked for best buy for a few weeks. I took the job with their geeksquad. In which my fellow co workers are a bloody joke. i been a network support technicians for over 5 years and they are clueless. they rely on 2 programs called MRI & customizer 3.0. they always blame the motherboard for most of the problems cause the techs are poorly trained dumb & make people in the pc repair business look bad. Best buy has done alot of illegal things but with geek squad is 1 of the worse and depraved. none of the computers I worked on never had problems cause i directly talked with the customer and only I worked on the pc. the computers that the other techs work on get jacked up, and worse. when they do ur spyware/virus removal they dont know how to do it. its hooked up to johnny utah (to a secure geek squad website) where some 1 remotely takes over your computer. in which they ruin the computers so they can bilk you out of more $$. their best buy service center goes to louiville KY and guess who funds them AIG. I own an xbox 360 which I purchased in September of 2006 and bought all of the accessories of course, suckered about the great warranty which I bought. The rep said with only $50.00 more, anything that happens to your console, "anything", just bring it to our store within the next two years, and we'll be glad to exchange it for you for free. Problems with my xbox started when playing games or watching a movie, the console would suddenly freeze; unpluging, rebooting, turning off and on while waiting would not help. My console was having constant three flashing light on the front panel. Finally I called Microsoft support, went through a series of diagnosis, and the tech determined that I can ship the xbox console directly to Microsoft and they would repair it because it's a common issue for xbox owners. The repair would take up to 30 days between shipping, fixing it, and shipping it back to me. I explained to the tech that I have the receipt and still have two weeks on my warranty with BEST BUY, may be I can take it to them and they can fix it. Info from MS site: CAUSE MORE INFORMATION I took the xbox and didn't want to use it anymore, I placed it in my closet, until 2 days ago, the kids wanted to watch a movie. I plugged it in, 3 flashing red lights half way through the movie. I now have an open repair ticket with Microsoft and Best Buy lost my business in these very nice economic times of the holiday season. I work in Customer Service, have all my life. My current job is with insurance and I deal with fatality claims... over the phone. I know the very essence of customer service, I know how one phone call can define the company in a customer's mind, and I DO know that the customer is not always right. That being said, I just got off the phone with Best Buy regarding a BestBuy.com order I needed to change. It was the single worst customer service experience of my life. I emailed their "contact us" people (probably won't help, but who knows) just to give them some feedback. I will never buy from BestBuy.com again, ever. That was my first and last transaction. The person I talked to was so inept, I just can't even put it into words. It was ridiculous. And my question was very, very, very simple. It took 23 minutes and 5 seconds and the woman said maybe 20 words. I'd ask her a question and nothing... silence... not even an acknowledgement I asked a question. I'd say "you there?" she'd say yes. This happened OVER and OVER and OVER. I thought I was being Punk'd, but alas I am not famous. It was just a day in the life of the person on the other line of Bestbuy.com customer service. ANYONE WHO BUYS ANYTHING AT BEST BUY IS A COMPLETE IDIOT. THE RIP YOU OFF, PROVIDE HORRIBLE SERVICE AND DON'T HONOR THE WARRANTY THEY SELL. BEWARE - YOU BUY AT BEST BUY AT YOUR OWN RISK. IT WILL COST YOU MONEY. I AM THROUGH WITH BEST BUY. I AM AN ANGRY FORMER SHOPPER AT BEST BUY. THEY SUCK. I HOPE THEY GO THE WAY OF CHAPTER 11. THEIR ENTIRE BUSINESS MODEL IS SCREW THE CUSTOMER. THEY CAN GO SCREW THEMSELVES Without a doubt, Best Buy has the worst "customer service" I have ever experienced. Because of it, I didn't go near them for a major home remodel. Instead, I bought a high-end home theater system from American Audio Visual and all appliances from Pacific Sales, both in San Diego. The tab: over $50,000. I'll drive 100 miles out of my way to avoid Best Buy. You should, too. Best Buy and Lowes are the two best national retailers. If you have any issues calmly ask for a manager and plead your case. If you remain cool, you will get taken care of. Please remember: Stuff Happens. We know that. Work retail one day and you would have a major appreciation for what we do. Any good manager knows no one is perfect but we try to give the best service. i just watched an employment video of Best Buy's... they own pacific sales... LOL i think they own american audio visual too What happened to me inside the Melville NY store, was not a matter of misunderstanding the store policy. Frankly they could have charged me a 10% restocking fee, and I would have left satisfied. I have never been treated like I was treated at the Melville NY store by this young woman named Geriann, who I understand no longer works there. Simply because I stated to her "I will never buy anything at this store again", she told me if I did not like it I could get the F*** out of HER STORE. Frankly I was shocked that she would dare speak to me like this and when I asked her what gave her the right to do this, she said that if customers say ONE BAD THING about her store she has the right to throw them out of the store. Then, she told me I HAD TO SPEAK to the stereo guy about my broken transmitter. I was so shocked by this that I did, and I was escorted to the area, escorted like I could not be trusted. Come to find out that the reason she did this was so she could get this guy to state that I had broken it myself, which I did not. The story that this woman Geriann concocted was amazing, I guess since she knew I was going to call Corporate Customer Service, she had to get a way to cover herself. Since that day, I have never bought anything at a best buy store. I would no longer feel compfortable shopping there. I shut down my credit card, and none of my friends have bought anything there either. From what I have seen on the internet, and from the amount of claims against Best Buy with the consumer protection agency and the better business bureau, I am not alone. And, since you asked how is it working out for me since Circuit City is in bankruptcy, it's working out fine. I order from Amazon.com, or buy.com and can tell you that if I have a problem which is rare, it's taken care of immediately, which is more than I can say for itself. Best buy reputation speaks for itself. As working for best buy for about 7 months now honestly people you dont know what its like to be busy. this is fucking retail people we cant always be at the phone to pick up ur damn phone calls we have lots of customers in the store honestly how would it feel to the customer that came to our store for help if we have to constantly pick up a phone. come on people have some common sense before you post something fucking stupid like that. work fucking retail and than you will know what we are talking about in the mean time STFU and stop complaining thats the problem with people like you... what happens when you complain at a restuarant they spit in ur food. what happens when you complain at a retail store you end up with poor customer service because ur a BUNCH OF FUCKING DICK HEADS!!!! " # 679 | Amy | 2008-11-16 01:39 PM IF YOU NEED A REPAIR, THEN THEY TAKE THEIR TIME (SO YOU DON'T HAVE A COMPUTER FOR WEEKS) AND ONCE THEY ARE FINISHED, YOU BETTER HURRY UP AND GET THE COMPUTER IN A MATTER OF DAYS, OTHERWISE, THEY WILL THROW IT AWAY. " Actually I work for Geek Squad in Jersey and we give customers 120 days to pickup their repaired product. In my store, we keep the product up until the 120th day with multiple phone calls telling the customer that your product will be thrown out on "this" day if you dont come and pick it up. Its all in the paper work people. YOU NEED TO READ! I've always worked in retail, and I've always worked for companies that have a great attitude, treating customers the way they should be treated: always right! Even if the customer is wrong, the very last thing that an employee should ever do is make the customer feel wrong, feel like a criminal, feel cheated or feel degraded! Unfortunately Best Buy stands for what is wrong with customer service. They must treat their employees like total crap, because even the managers, not to mention the smart a$$ high school kids working the counters, have absolutely NO tact or sense of hospitality. One manager can say the store has a set policy, such as a price matching ability on a competitor's add (and tell you to come back later, at a specified time), while the next manager on duty refuses & threatens to have you kicked out of the store for being upset. I've actually heard employees tell people who are upset or confused over some changed "policy" that it "sucks for you" or "that's tough". What is THAT?! Please, as consumers in such a bad economic stituation, why would one ever want to give money to such a unworthy cause? I'd rather buy from circuit city, or anywhere online, just NOT from the rude, lying BEST BUY! Oh, and "ME!!", are you a corporate nark, or are you seriously brainwashed? Why stick up for bloodsuckers unless you actually are one? The problem starts at the top & drains downward, so corporate attitudes had better start changing! From now on, I'll be taking my cold hard cash elsewhere....
Yea.. take your cold hard cash to Circuit city oh no wait.. how bout Good guys...oh wait.. try comp usa no wait.........I guess target and walmart is left to get your informative help =D There is plenty of blame to go around. Beast Buy tries to compete on price, but they can't compete on price and still provide good service. Customers shop there want the cheapest price with good service. You can't have both. Consumers (not Big Box stores!) have driven small businesses out of the market. The small business can provide better service, but they have to charge more money per unit to do that. Consumers buy mainly on price. Most of the Beast Buy employees know far less than I do about the products that I want to buy, so I never shop at Best Buy except for small commodity items in shrink wrap that don't require installation or setup or brains of any kind. If so many people who post messages here are so smart, they should buy their gear at mail order places, install and set it up themselves, take good care of it, and deal with the manufacturers directly. If you don't like Best Buy, stop shopping there. This web site reminds me of an old Vaudeville routine: "Doctor, it hurts when I do THIS" and the doctor replies, "So don't DO that" see rob thats just the problem people dont know how to do things for themseleves thats why the shop at best buy to get help. They should take a second ask an extra question or two to find out what they are buying. Just like any other big company best buy is just trying to make a buck thats it good point. We have experienced the Best Buy "Scam", Color Calibration" on a new large screen Samsung HDTV. Our new TV was 100% perfect before they came to conduct the "color calibration". After the so-called calibration", the color on the screen resembles a ten year old set. Promises to schedule a return visit to rectify the problem have failed. It took 10 weeks to get it done after our purchase. This scam must be stopped. Please warn others. I bought a laptop from best buy for $800 and no, the salesguy didn't try to force the service plan on me. But I had to wait for a long time for someone to help me. I was dismissed time after time when I walked up to an employee at the electronics dept. Since then, my laptop has worked just fine...knock on wood. Best Buy is just a small list of box stores that don't have a clue of what they sell. Circuit City really is no better in terms of knowledgeable sales staff. And Lowes takes takes the cake. They will say what ever they need to make the sale. Point is do your research before going to the store and know what you are buying. Usually you will know more then the sales person. Sometimes you get lucky and speak with someone who really knows the merchandise, but these are usually the more mature sales people. If a young person trys to sell me something I usually cringe because they like to do alot of double talk with the hope of confussion to get you to buy more then you really want. Bottomline, know what you are shopping for and do your research. First off, to Angela and other extraordinarily rude Customer Service reps above (and I was in retail and hospitality for years so I know of what I speak), who think it is our job to make their job pleasant and minimize their need to actually perform a job, even though they are in CUSTOMER SERVICE, good luck in life--you'll need it. it gets far worse than people--many with very legitamate complaints--asking you to do your job. And boycotts are how the US began, civil protest, and IT WORKS. For people here who understand that there are options s to where one will purchase products in the US, here's my Best Buy story: It is clear from this topic, as well as other BB Sucks postings through the internet, and of course the fact that Best Buy is tinkering on the brink of bankruptcy, that there is a problem with this company--as well as many other huge warehouse retail stores. It's worth it to support small and local business, they need the sale. After a debacle about 3 years ago with a $50 Christmas gift card I ordered online for my nephew in early December, that did not arrive in Huntington Beach, CA, until January 3, with the excuse that "adverse weather" conditions prevented the promised arrival--I stopped making purchases at Best Buy. We have purchased every major appliance for a kitchen, a high end digital camera and accessories, multiple PCs, monitors, CDs, video programs, etc. during that time, so it was definitely Best Buy's loss. I went out of my way to avoid the store (why do they always smell like locker rooms?). Last year, because their prices were very good, my husband and I capitulated and bought a plasma and an LCD TV there. Just like one of the posters above, the problems happened at installation. We paid for a very expensive package which was supposed to include "tuning" the units to the perfect color and HD resolution (?), as well as teaching us how to use the units, and packaging removal. It took forever to be able to schedule a time for installation, and we had to wait around for the guy for several hours, as he kept calling with a new time for arrival. The subcontracted installer literally spent less than 15 minutes to install both units and ran out of our house refusing to take the boxes and packaging as he was supposed to. In a nutshell, it took me a number of telephone calls, a report filed with the BBB, and a lot of raised blood pressure and aggravation to finally get another installer back. This one turned the units on, said the color looked fine (although NO color adjustments were made), took the boxes and left. For this we paid nearly $400. We ultimately had Comcast come out and fix the units to correct color and HD resolutions, because we were tired of fighting with Best Buy. Again disgruntled, I stopped purchasing from them ... but when snow started falling here in mid-December, I wanted to minimize my driving for X-mas gifts, so I ordered a couple of CDs for my husband from BB online. They were guaranteed for delivery on 12/22-12/24. While there was some snow and even a bit of ice on the roads in Oregon, I made it to work in a Jetta without chains, and we saw the UPS truck every day, US mail delivered as normal. I phoned BB online on 12/24 and got a snotty rep who was rude, sarcastic, told me my shipment was delayed due to "adverse conditions" and said he did not know when the package would arrive. He told me no credit was due to me, and if I didn't like it, I could return the items to the store when they arrived. Shortened version, I have called every day since Christmas, been made to wait on the telephone for at least 12 minutes each time, been transferred all over the place, been told the rep could not "hear me and was going to have to terminate the call" although she had answered several of my questions prior to this, and been told my order was marked as "complete" despite the fact it has never arrived. I've spent at least 90 minutes following up on this order, and I still don't have my package. Finally today a rep told me that the order would reship. I said "NO, I just want my $$ back." THEY REFUSED. The UPS tracking shows that the item has been in Portland, OR, 10 miles from my house, since 12/22. Yet they continue to mark the item "scanned for delivery," at the beginning of the day and then "adverse conditions" at the end of the day. BB claims this is a UPS problem (two orders online, and two times a nightmare for small items to be shipped), and this may be true. But my point is, it's THEIR CARRIER. They need to make it right, and the best way would be to return my $$. Why aren't they putting pressure on UPS? Why haven't they called to find out where my package is and ask why it hasn't been delivered? Why do they keep promising me the item will be delivered and instead of following up on their snafu, making me go through the nightmare of continually calling their automated system and dealing with the rude staff? For Angela and other folks above who complain about the complainers: I worked in retail for years, I understand what it's like to deal with angry or even unreasonable customers. Guess what? That's what you get for taking their money! They provide you with the job you have, it's downright silly to complain about people's complaints--especially legitimate complaints that clearly show a retailer's error! Best Buy has had my money for two CDs since 12/18 snd I have nothing. This has happened to me three times with them in as many years--with various price investments. It is extremely arrogant (and foolish) to assert that people should figure out how to use automated systems, or go elsewhere, because they PROBABLY WILL. That sort of outlook gets a business precisely where BB is today--suffering huge losses and a boatload of online complaints such as this! I will purchase any product that BB has ANYWHERE but BB, and I told the BB rep to check it out. They can track your purchases, trust me. Hey Pamela... do your shopping before the rush... come on you made your order on Dec 18...6 days before Christmas? Are you serious? And you said BB is on the brink of bankruptcy? lol... oh Pamela... shame on you... Shame.......!!! ;) I purchased a laptop for my wife from them the day after Christmas. The geek in the laptop department told me Windows Vista would be very easy for her to use. She is a flight attendant and always gone. She called me the very first day of a trip she was on and couldn't get the laptop to connect to the wireless internet at the hotel. I am her geek squad but have no idea about Windows Vista! We got so frustrated at each other over a laptop trying to get her online. I told her I would take care of it when she got home. I went out and bought her a different laptop with Windows XP Home Edition installed from Fry's. I took the laptop back to Best Buy for a refund only to find out I was going to have to pay a 15% restocking fee on a $1200 laptop that we couldn't get to hook up to the internet. The lady in the store said read the back of your receipt for the restocking fees. Like I told her, Best Buy should tell people this before they buy an item or place the restocking information on the item box to read before the purchase and not on a receipt that you only get after the purchase. The employees should explain this restocking info at checkout time before the actual purchase of the item and to read the back of the receipt for important information regarding any and all returns. Be honest, how many people read the back side of their store receipts? The employees in the store were not very helpful at all and had that I really don't care I'm just here for the paycheck attitude! I have tried calling our local Best Buy store here in Surprise, Arizona 6 times per day to see if they have a particular electronics game in. I have never repeat never had anyone answer the phone. Dan Swafford I have tried calling our local Best Buy store here in Surprise, Arizona 6 times per day to see if they have a particular electronics game in. I have never repeat never had anyone answer the phone. Dan Swafford
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Played 'World of Goo' (addictive Wii download game) four hours today with the kids and their cousins. A work of mad genius. 5 days ago
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