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Best Buy, worst customer service If you try to call a local Best Buy now, you'll get a national call center that refuses to redirect the call to the store because it wouldn't be fair to other customers, according to Matt Haughey:
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REALPAPERMAN..... how sad you are... So you think just because you bought a laptop and needed a data backup, and i guess you thought you should get it for free or something.... doesn't work that way... just because you spend money there doesn't mean you get everything free... I dont know how half of you dumb asses think... because you are all retarded I bought a laptop from bestbuy with 1GB DDR ram in 2006 and got it repaired a month ago. And was returned to me with 512mb DDR ram and a new motherboard that wasnt compatible with the recovery disk. During the repair the manager told me that i will be getting a new laptop because of all the trouble i went through ie. them saying that my laptop is there but it wasn't me waiting 3 hours to get my laptop and wasn't there. The manager was very rude herself she yelled at me and told me to wait so she could make a sale that took 2 hours it was a waste of time and days to sum this all up bestbuy sucks period. I agree with many people who say Best Buy customer service sucks. About the customer who is already there in the store...why should they get priority? In my case I was already there days before when I purchased something, so if I call for customer service I should get priority because they already have my money. Back up your own stuff....!! I back up all my stuff so if a problem arises I wont have to cry and whine about how im being charged for bla bla bla...Its not hard!!! grow up!!! =D Best But could not fix my Canon camera and ended up replacing it with the next higher model because mine wasn't available anymore. I won on this one as I traded up from a 10x optical zoom to a 12x ! Thank you Best Buy! YOU THINK BEST BUY SUCKS...??? TRY BEST BUY OUTLET and 2NDTURN, ON EBAY!! Ran by dealtree.com, Together both companies show off our country's worst customer service skills!!! They top the most rude and most unfriendly attitude towards the customer! And American Consumer!! EBAY CARES little about anything other than how much money they make off these classless clowns!! So EBAY IS also a BIG part of the problem!! Dealtree employees will give you the same LOW "CALIFORNIA STYLE" customer service that you get when you go to a Best (worst) buy retail store. My advice... DON'T SHOP THEM WHILE ONLINE WITH EBAY!! There are plenty of good online stores to shop from! We agree! BEST BUY SUCKS! I don't know if my problem has to do with the same complaints. I have a Best Buy Reward Zone Master Card. Back in November, my payment was due on 11-28-07. All my bills are paid on line through my bank.My bank sent them a check for $70.00 (payment due was only $30.00) on 11-14-07. Best Buy cashed the check on 11-23-07. I always check my Best Buy account on line and on 11-28-07 in big RED letters they said if I don't do a rush payment on line, that I'd be charged a $35.00 late fee. So I did a payment on line through them for $60.00 and was charged $15.00 for the rush payment. The next morning I checked my account and to my surprise there was the $60.00 credit BUT also a $35.00 late fee. My blood boiled!!! I picked up the phone, held my temper back, & explained my problem. When I wasn't getting anywhere with customer service I demanded to speak to his supervisor. The supervisor credited my account for the late fee. She then told me to check with my bank to see if the check was sent out. I called my bank and they told me that I have to go down in person to get any information. So I went down and they checked into it and said the check was cashed on 11-23-07. Now I had to call this other # to give them the same information I gave the bank. Now I'm calling my bank again because this other company said the bank can only issue a copy of the cancelled check. The bank said they would put it right in the mail and charged my account $20.00 for the copy. Now I have the cancelled check in my hands so I call customer service (Best Buy) again. Once again I got a rude person on the phone so once again I demanded to speak to someone higher up. Now this supervisor told me to fax over the information to her office. I did this. Today is Jan.5,2008. After more then 10 phone calls and dozens of emails(which by the way they don't answer) my $70.00 STILL is not credited to my account. If anyone knows how I can contact the CEO, please email me. I don't know what else to do. rollo1609@aol.com Elayne, you would have to contact HSBC Banks CEO not best buys CEO Now there are sales operators that work in the store that you are calling, and their main purpose is to answer the phone and give the customer the best possible customer service. The people complaining are just sheep of society. They critique Best Buy like it is a meaningful issue. How about you look for something more to life than worshipping the dollar and the products you're deceived into buying? You complainers are perfectly happy with letting the media brainwash you into social Marxism and economic consumerism. All these complainers are what is leading to the downfall of the US. I have worked for bestbuy for six years never making more than $8.83. I have left the company due to shitty pay and incentives. the store is always understaffed, were constantly being asked to leave our department to help at the registers because there is never enough people at them, plus dealing with customers on the floor and fucking idiots calling into the store wanting to know who sings a song, but they dont know the artist or song title. throw all this in together and yeah ur going to have a shitty experience. they don't pay us shit. only the supervisors and managers make any money. us lowly saleman get fucked in the ass by the big blue bestbuy dildo every day we come to work. fuck the stupid customers who whine and bitch about everything and fuck bestbuy the big blue whore who stole six fucking years of my life.. People like Elayne make me laugh... her bank screws up yet she manages to blame it on best buy. HSBC bank has nothing to do with Best Buy and vice versa. She has no business calling best buy because of a mix up with her bank and HSBC. Call the number on the back of your card and contact the CEO of HSBC, cause it isn't best buy's fault. This is to ANON; if you read my letter correctly you'd understand that HSBS was called. Just the fact alone that they deducted the late fee would tell you I didn't speak to Best Buy. Go back to my letter so you can see how WRONG you are. What are you? The CEO for Best Buy? Now I have the cancelled check in my hands so I call customer service (Best Buy) again. If Hell has customer service, then they are all former Best Buy employees. I don't even want to get into how much they suck, because I'd write an essay. i am a customer service specialist at a best buy and i understand each and everyone of your complaints. but you do have to take in to consideration that we arn't out toget our customers and yeah alot of best buys don't have great employees. we are just doing our jobs. i get atleast 5 angry customers a day that yell and scream at me for things i had nothing to do with, i just happen to be the one listening. and please think of at your own work if you get people yelling at you and telling you how to do your job don't you think you would get upset?? for the hole phone call thing.. almost every best buy now has what is called an SO a sales oppoator who answers the phones, so that it should only ring once or twice and you talk to a person that is trained in every department to help you. also about our replacement plans and service plans, i have see so many people say "i am so glad the salesmen told me about the replacement plan!" because its a bitch to go through the manufacture and i have an example if this where someone was cheap and didn't get it... a guy had bought a TV a really nice samsung in feb 07. 10 months later something went wrong with it and so he brought it into our best buy and demanded a new one. when looking at the slip he had not purchased a service plan therefore we can only ship it out to the manufacture for him. he got pissed off and was protesting the next day. out GM manager was actually thinking about just getting him a tv to take care of him, but when he was screaming and threatening my sales associates, we then desided he didn't deserve to get taken care of. PLEASE if you are mad about something in the store don't make my customer service people feel like shit. they are dooing their job!!! and its not their fault! you will not get what you want unless you approach us in a nice manor and if you cus or yell at the customer service, you will be asked to leave.. and i will put it on my life that cuircut city has more problems, they are extreamly un flexible on their policies, and we are truly more about our customer then making money, but we are a business. if you ever need an explanation for a situation you have has at a best buy i would be glad to e-mail you and/ or helping you solve that problem! as long as you promise to do it in a respectful manor and not yell and scream! my e-mail is kandace_frady@yahoo.com AFTER SHOPPING AROUND FOR A TV, I MADE THE BIG MISTAKE OF BUYING ONE AT BEST BUY. AFTER HAVING ONE DELIVERED AND INSTALLED FOUND OUT IT WAS NOT WORKING RIGHT. TRIED TO RETURN IT FOR A FULL REFUND AND FOUND OUT THAT THEY DON'T REFUND ON SERVICES, INSTALLATION AND DELIVERING. THEY WANTED TO KEEP APP. $300.00 FOR DELIVERING A DEFECTIVE PRODUCT. WHAT A RIP OFF, I WON'T EVER SHOP THERE AGAIN. EVEN IF I HAVE TO PAY DOUBLE THE PRICE, THEY WON'T SCREW ME AGAIN. BEWARE This goes out to Larry.... Larry are you like retarded? So you bought a TV that was defective... Last time I checked, Best Buy doesn't manufacture all the televisions we sell... so how can you be mad at bby because you got a defective product from a manufacturer... and why would they refund the services they did..... thats like saying getting a oil change, getting it done then wanting to return it... I understand its not your fault that the TV is defective, but thats not our fault either... it was just bad luck on you part. So here are a few tips for you stupid customers who think you guys are geniuses.. 1. We don't manufacture all the products we sell, when you get a defective one, that isn't our fault, if your not an ass about it we usually will do an exchange for you 2. We answer phone calls as soon as we can, but the customers who come in the store are our first priority... think of it if you came in the store to shop, and we kept answering the phones instead of helping you how would you feel? 3. You can think what you want of our warranties... sometimes there good sometimes there bad... when you buy a TV and nothing happens to you tv then it wasn't worth it, but theres always that chance of something happening, when you do have that 3000 dollar TV blow out, or when you have that motherboard go out on that laptop, we lose money... think of it you buy a warretny for a laptop right for maybe 150, if something happens to your motherboard, thats about 400 dollars for the motherboard itself, plus labor.. 4. For all you people who claim that best buy if full of teenagers and people who aren't over 25... yeh your right... the sad part is that we know a shit load more about stuff then you older folks ever will, thats why half you guys shop at bby, because you need help... you not confident in your own knowledge... 5. And my last piece of wisdom for all of you... in order for us to respect you, you must respect us... when you walk in and think that you can get whatever you want because you scream and curse...your mistaken... if you walk into my store, ill have you kicked out... respect goes both ways.. you cant expect respect and not give it back.. I am NOT a casual shopper at Best Buy. I have purchased almost all of my gadgits, movies and music there over the past decade. In June 07 I decided to buy my first appliance there. An $1100.00 side by side. Loved it on the floor but when delivered it worked TOO WELL! Both sides freeze. I lost food and a lot of time waiting on Best Buy to stand behind their product. I have had a dozen trips from repairmen to try and fix it. Finally in January of 08 it is fixed. For months I was not able to store items unless they could be frozen. My calls to customer service where always polite but they never really wanted to help me. I always felt worse after talking to them. I will never again buy an appliance from them. I have options and will use them. I have also cut back on other purchases from Best Buy. I only buy items that I can't get somewhere else close to home. Bets buy is no longer my store of choice and not because I don't like the store but because their customer service is a facade. This is to the people that say its not best buys fault for products that are faulty out of the box. yes, best buy did not make it but it is best buys job to stand by the products they sell. if there is an issue people shouldn't yell and swear. just be polite and it will be fixed. mistakes do happen but if you keep a cool head it will get fixed. I recently just took my laptop to best buy the other day to the geek squad. I am not sure if the geek squad is best buy but if not they are still associated with them. I took my laptop to them they told them that something was wrong with the power cord and the first guy says oh it just needs a new cord go grab one from the floor. WRONG. I go back and theres a new guy and he says the whole comp. is fried and he needs to send it back to HP. They tell me to call back in a week and we will be able to pick it up. I call them first, wait close to an hour on the phone the geek squad guy tells us he can not find our comp. and if we are sure we took it to them. He tells us to call back tomorrow and he will see what he can do. So instead of calling i go over there to talk in person with them and they still can not find it for about another hour. I have a receipt that says i took it there by the way. He assures me that they will take good care of me. I really bought that after they lost my comp. and made me wait an incredibly long time. They call us back about a week later so about 2 1/2 weeks after when the computer was suppose to be returned to us and he says that its at the HP department store and hasn't been looked at. So i am completely frustrated and computer-less for about a month and change and me and my whole family cant access anything for school, emails, internet, etc. it is awful. oh jeez joey i feel so bad for you. no computer to get on that oh so important internet. now your family would have to go out side or use a phone or maybe go to the library. thats just horrible. I personally work for a retail store (Circuit City) and i know we have our flaws sometimes but i have worked in 2 different cities in the past 2 years and i can say every store i have been to we always get the customer that comes in and says "I just went to BB and stood in the store and waited 45 minutes to get help" i personally went over to see if its true and by far it is! i waited an hour for service and told the guy i had been waiting a while and he said well we didnt think you needed help LOL You do not get a national call center when calling best buy, they send you to a specific area in that store that you are calling, they are not to send you off to another section without trying to help you first. Bamagal.... what are you thinking.... you should know something is wrong with Circuit when there the fourth biggest electronic retailer.... because they used to be second... I think the best buy store you went to may have had lazy employees... because i have been to three circuit citys around chicago, and everytime i do i either dont get helped or they dont know what the hell im talking about... And circuit city firing its highest payed employees is a big sign of them being a dumbass... those employees who get paid the most, would be you best associates and then you fire all of them... lol you guys are so done... and I also love how you guys copy all of our strategies and core philosophies... I work at Best Buy as a Geeksquad. I agree with some of you on here, and some things that I think the company needs to train kids for the real world. 1) Yes people - Best Buy is retail, and were constantly busy, and believe it or not we get yelled at my rude customers, everyday. Some young people working on the sales floor have a hard time coping with this and they often take it out on someone else. Yes, I think Best Buy needs to train employees to handle the busy load and more on customer service; but for those of you who are impatient and can't wait - you people need to realize that not all of your questions will get answered. If a salesmen on the floor gets hammered by five customers seeking help we try to help the person who came to us first soo please be advised of that. This is for all retail and if you can't wait, than I encourage you to come in the evening hours when it's less busy. - There are some kids working that I believe need some customer service training, believe me this one guy who totally ignored this customer at my job needs it as well. Sorry for the inconvienence and some of Best Buy's lack of customer service, but it's a learning experience for the young people working, most are still in high school and sometimes it's a learning process for them because they might know the question your asking. Non of them on the sales floor are computer technicians, engineers, programers, etc. Please note if you need your questions answered go to the Geeksquad people and ask, our customer service is always #1 and we try our hardest to answer your question....
This message is for BBY Advocate, who posted something that contradicts the purpose of customer service. Yes I agree, people need to respect others but you can never kick a customer out unless they are causing a scene that makes other customers feel uneasy. Your job is simple, make the customers go home happy, not make them go home unhappy. 2nd you know calling people retarded and working at Best Buy makes you a target for poor customer service, anyone at Best Buy would know that and hopefully you'll be fired for being a complete idiot or your someone who is making Best Buy looking bad. Customer service is always first priority at the stores up here, rather your a saleman on the floor or behind the cash register. You act nice to customers, approach them with a smile regardless of how bad a customer is. You certainly don't ignore them, and you certainly would never call a customer retarded at the store.... Donald Lamin.... I understand the customer comes first and I agree that yes the customer does come first, but WHEN THAT CUSTOMER REFUSES TO COOPERATE AND START YELLING AND SCREAMING, THAT INTERRUPTS OTHER CUSTOMERS SHOPPING EXPERIENCE, and I have been working for Best Buy for over 5 years, I take care of more customers than you would imagine, I also take care of customers problems, because it isn't always the customers fault... I have a perfect example for you... a customer bought 50" Panasonic Plasma, wanted to strap the TV on the roof of the car, we told him not to mount it on top of the car because the television would get damaged... he didn't listen brought tv back two hours later cracked... after talking to him I saw his predicament and I replaced his TV... which many electronic companies would not do at all... there are other times when a customer comes into the store and are disrespectful for no reason, and they do cause a seen, then yes I will have them put out.... You work at Geek Squad so you may not what it means to run a sales floor, but when you have one person causing a scene in front of many other customers, mind you customers that have little kids with them, and you have a customer cursing because they didn't get something for free is unaccpetable... I went to a best buy in january of last year trying to buy a computer. i had $800 in cash & was ready to buy an HP. No representatives would help & they were rude on top of that. I tried from the customer service desk to get a number to complain & they said I needed receipt to lodge a complaint. i took my business elsewhere & have NEVER returned to the best buy in Mcallen, TX ever again. on top of that when I go to dallas I go to Fry's now after that horrible experience. Hey st#u, customers come 2nd to customer service, the employees are always right and I don't care what you say Donald Lamn, we don't get comission sooo- we should treat the customers the way we think they should be treated!! Now as for the comment from VISITOR, soo what go shop at Fry, we get over a million customers who walk into Best Buy, this for your information :D I have been a loyal BestBuy customer for several years, spending thousands of my hard earned dollars. They just lost me over $5.11... I need to purchase a new router - I was checking online and walmart.com had the unit for $49.88. I was simply going to purchase it online at best buy and pick it up. Called to talk to an agent - she said she needed to get a supervisor override for the discount. She came back online and told me they were unwilling to give the discount. Unbelievable - that is quite a price matching process... Oh well I know I am only one customer, but they will not get another dime of my money!!! who cares if you don't want to shop at best buy.... someone else will buy it! =) So I just found this site in a google search. . . Apparently we must be doing something right if we're doing as well as we are.
Talk about stupid customers.... i got a customer the other day who came into the store mad and throwing a tantrum because we sold him a "defective" Blue tooth headset.. he said it wouldnt pair... I took it and paired it within 1 min!!! I asked him if he even read the instructions he said no because he doesn't bother with those things.....lol moron! =P I have worked at Best Buy for a long long time, I agree with some of the comments and disagree. Working in retail takes a lot out of you, however if you are a people person and enjoy interacting with people it can be a lot of fun. For the employees that call customers idiots or morons or what have you, if you are not happy then leave. That type of attitude does not make it a fun environment for your co-workers or the customer. You are the reason why customers complain because you just don't care. If I have a customer that comes in and is upset or disappoint in the experience they get I will do everything I can to make sure they are happy when they leave, it is a great feeling knowing you took the extra time to please someone.
This non-commission thing, yes we are not on commission it is true, however we still need to make money. Just like every company we have a budget we have to maintain. Does that mean we are there to sell you something you don't need, of course not. A good employee is get to know you have find out your needs and recommend items that will fit you, not just sell you something. Discounting - Customers come in and ask what kind of deal they can get, no big deal it never hurts to ask, however when you push and push after we have said no there is a fine line you have to watch until you are just rude. The funny part is most of these customers own BBY stock, why would you want to hurt the profits of a company you own stock in??
Performance Plans ( or what customers think of as extended warranty) These are not a typical warranty which is why we call them a Performance Plan. Most companies offer extended warranty's however they are not worth the dime you pay for them. Performance Plans are, they protect not just vendor defects but normal wear and tear and so on. ******* The biggest reason we offer these to you is so if something happens we can back up your product and take care of you. If a customers calls me and says they are having a problem with their product and they do not have a Service Plan on it and its after 30days there is not a lot I can do. I know a lot of you are now saying to yourself well Best Buy should stand behind the product they sell. We do not make the products, and yes products break, if we took care of every problem we would go our of business. If products lasted forever there would be a lot of companies out of business. Do I think that the Performance Plan is right for everyone and every product not always, but it is up to you as a consumer if you want to make sure that your product will last at least 2 - 5 years.
All I am trying to say is Best Buy is a great company however it is up to the employee and the consumer to work together to ensure everyone has a great experience and if a customer does not then say something, only say it respectfully. If there is a employee who just does not care then the company should know about it, however think to yourself if you could have insulted that employee by mistake or been rude to them. Enjoy your shopping experience, you are the one spending your money, but understand that it is a company and needs to make money ( not rip customers off ) but stay profitable. You know I would expect to find only customers complaining about Best Buy on this forum, but to see Best Buy employees come on here and bash customers and say stupid harsh things is really not helping either - in retaliation to customers making a brief observation of what happened to them, come on now! If you can't deal with people complaining then obviously you shouldn't work retail. Most people on here are probably over 30 years old and are use to the common courtesy which the young people today forget that's one of the biggest part of working retail, Customer Service! If you can't stand helping customers than work somewhere else for ff sakes, if you can't stand customers asking you questions or needing you to return their product than work at a cubicle where you just sit. So what if you don't work on commission, I don't either and I work at The Gap and probably make as much as you or less!!!! That doesn't mean I'm going to be mean. Judging by what I am reading on here either most of you are people pretending to be Best Buy employees or childish employees who should not be working at Best Buy. BABY QUIT YOUR BITCHING STFU!!! learn to program your own damn answering machine.....read the instructions.!!! =P I work at Best Buy and it's been 2 years now and still I don't know how to rewind a DVD, does any other best buy affiliate on here know how too?? Bestbuy and Walmart= Hire highschool drop out drug addicts at the age of 40 and pay them $6 an hour, that's why when you walk into the store you are greeted by an 80 year old. Why? Because there is no union and they(best buy and walmart) can get away with anything. I have never bought anything from Best Buy in my life, and I never will. Go to a real store that specializes in the product that you want. Not a store that says "well this tv that cost $15,000 is better because it costs more and is bigger" what a crock of crap.. um wow.. if you really think that uneducated, you have no clue what you are even talking about. I dont know where you live but i have never seen anyone 80 years old working at Best Buy.. and they have more knowledge on the products that they sell there than a ton of companys that dont sell half the stuff Best Buy does. do me and everyone else a favor and think about what you want to say before you want to run your mouth... Hey, this message is for UNEDUCATED... so you think our selling strategies is saying this TV is 15,000 its better because it cost more and is bigger huh... First thing I have to say is that were non- commission dip shit... Secondly I would expect a dumbass like yourself to say that because you yourself are uneducated and do not know shit about television technology... Let me give you a crash course really quickly... There are tv's that cost more than others... the main thing is size yes... but there is more to it than that... those tvs usually have better features... higher contrast... better video processing.... 120 hertz frame rate... things like that... The thing that sucks is that that when uneducated simple minded retards like yourself go into the home theater department and ask us stupid questions.. and next time if you feel like we are uneducated about your televisions ( considering everyone that works in Home Theater has to be certified? then why dont you go to a Walmart or a Circuit City... and see how much they have to offer and or how much they know... I need my grandma!! First off.... everyone complaining about the service plans and warranties.... read it.... it is not Best Buy who makes the decision on whether or not who replaces it or fixes your product... it goes through IAG an "insurance company" which then after its gone through the proper channels, will give an approval... just like if you got in a car accident and you had to replace a fender, well you wouldn't total out the entire car for a fender... you fix it... same with the service plan.... they are required to try to fix it first, then if it doesn't then a replacement will be made. IF you have needed it serviced more than 3 times (state of Ca) its considered a no lemon and required to exchange it. Talk to a MANAGER... and be polite... you get more bees with honey than vinegar. FOr the FORMER employees that USED to work there, it is not "you sell a PSP or your fired" that was old school best buy, not new school... I was never told, if you don't sell a PSP your fired, neither has any of my employees in the 4 stores I've worked at. IF you are going to complain about the phone service, why dont we direct all our calls to your house, when your trying to teach your kids their homework, so you can keep getting interrupted to be asked, "is this the electronics department???" or whats the difference between 1080 i and 1080 p.... come into the store and you can see it.... it means nothing to explain it over the phone.... and trust me if you don't know that answer, a brief 2 minute explanation over the phone will just confuse you more, and cause us to leave the numberous customers in the store that are complaining that there's no one to help them, so we can go step by step for you when you can walk into the store and blatantly see the difference. Be respectful, if you're going to complain about the phones, do so... but then don't complain at the store when the employees leave you to answer the phones... and now if you dial 0 you dont get a call center you get an operator whose job is answer your questions, and let the sales people be... and no we don't have wii's in stock... if you are waiting til the last minute, its your bad. its not our fault, contact Nintendo... and they are not Sony Wiis'..... IF you have a bad experience at one store, call them on it.... corporate does do something about... take the survey at the bottom of the receipt..... that goes to their direct district manager, and trust me, if its that bad they will change it.... but don't take it out on the cashiers or the reps who are just doing their job..... if your gonna scream at them for offering the replacement plan or magazines, dont be offended if you are asked to leave... they do not have to take harassment from you.... would it really hurt you to say i'm sorry not today.... one more time???? if those words are so hard to get out of your mouth you should not be talking in public... its called being polite, having manners... didn't your mother teach you that??? We ask everyone for help, because what if you needed help??? We are not MIND READERS... we can not read your mind, thats why we ask.... to let you know we are there... i hate going into stores where your not even recognized.... I would be worried if no one asked me for help... don't take offense if you get asked.... they are doing their job.... let them do it.... By the way... the return policy.... its not required for any retailer to have a return policy... You buy the product its yours. All responsibility is transferred to you... It is a retailers objective to have a return policy.... specifically for customers. No retailer is required to have one, they only have one to somewhat satisfy what customer needs can be met within the policy they decide to set. I must say that the people on here that "represent" best buy such as employees are making your company look bad. Stop acting immature because swearing and calling me an idiot tells me that BB hires a lot of immature disrespectful people. And i did say we have our flaws at circuit city but as a business we were trying to save money by laying off those people and ya its sad but its a business, ALSO we don't copy best buys stuff our company has been around longer and we may do things similar but we have our own innovation such as Tablet PC and much more. I'm just saying on behalf of circuit city we are here to say and we aren't "SO done!" I am in the process at this time trying to just get a manager on the phone from Best Buy in Lubbock, Texas. I understand that the customers in the store are important, but I cannot leave work to go back there AGAIN. It started with customer service and just went downhill from there. I went in to get a computer bundle and there was an excellent price on the product. I was told by a salesperson that there was one computer left. I went down the street to check out the price at another store on the same product and came back to the store because the price of the bundle just couldn't be beat! When I returned to the store, which was about 30 minutes, another salesperson told me the store was out of the computer I had wanted to purchase. I figured someone bought it while I was gone. A different salesperson came back to me later and I asked about the same computer and was told they never had any on the shelves to begin with. The sale was up the next day, so I asked if I could have a raincheck and go ahead and purchase the item. I was told no because the warehouse was also out of the item. However, a different computer which was about $400 more in price would be available. I decided to just wait and then I figured I would go apply for the finance card because I would probably return another day. I went and stood in the customer service line for 30 minutes and it never moved! I gave up and went home. Three days later I returned to the store and applied for the finance card. I went back to the computer deparment and the shelves were fully stocked with the computer I was interested in three days prior. Now, I couldn't get a raincheck on the item when I went in there originally and was told there would be no more in for quite some time so the sale could not be honored. Three days later and after the sale was over there were plenty in stock. I was frustrated and angry, but still bought the product. I was told the geek squad would work on it and to come back in 4 hours to pick it up. Of course I went back in 4 hours, after standing in line WITH ONE CUSTOMER AHEAD OF ME, for 20 minutes. The guy at the pick up desk was WORKING on a man's computer. He then told me that he had not had time to get to the computer yet. I wished he would have called me. He told me to come back the next day. I went back the next day and went home to set up my computer, printer, etc. The drivers didn't work properly so I could not install the software or the mouse software. In addition, a button was broken that was attached to one of the cd drives and it would not open. So, my boyfriend loaded it back up and took it back because I did not have time to take it there because of work. It is there now. In the meantime, I have been on the phone trying to locate a manager for 20 minutes. Finally, I was asked to leave a message and he is supposed to call me back. We'll see. My problem is that the salespeople all told me different stories, when I shared my frustration about how I was treated with the salesman that sold me the computer he made no comment. Nothing. He acted like he never heard me. I paid people to install all the software on my computer and it was not tested to see if it was working properly, in addition they didn't even check the computer to see if anything was broken or not working on the cabinet. When I wanted to speak to a manager there was not one available and I got the run around by the salespeople trying to get someone on the phone. Furthermore, when I was in the store I also wanted to check out a video game controller and I asked where it could be found and the salesman never spoke to me. He just turned around and started walking and I followed him. When we got to the right location he pointed at it and turned around and walked off. I thought maybe he was mute or sick, but then I saw him visiting with people later. I just don't understand why it is so hard to give good customer service and have enough pride in your work to do the job right the first time. I am going to have to go back up there and speak with someone in person tomorrow because I work during there business hours today and they will be closed when I get off. Another trip to the store! I do not have any confidence whatsoever that I will be called back by a manager. I am very disappointed and angry. If one salesperson would have been rude or uninformative, fine....that is the nature of employees in a big store. You are always going to have at least one person who hates the job. However, the treatment was consistent across the board. I wish there were more competition for Best Buy in this town because I would NEVER go back there again. maybe he should've sang u a song while he pointed at the controller... he showed u what your were looking for... "IT IS WHAT IT IS" move on with your life....!! =D Good luck getting ahold of a President or CEO of this company. I tried, no call back Go to my website to read what happened to me at the Best Buy in Springfield, IL. Don't even bother fighting with their poorly trained and uneducated managers. Just write down the abuse you took and call their customer service 800 number. At least they pretend to give a sh*t. We the consumer need to stop putting up with bad customer service just to save a buck. And to the employees that work there, grow a sack and quit. There are other jobs, lots of them that pay minimum wage. I've yet to run into an employee that can even muster enthusiasm that they like their jobs. Most of you seem miserable, wanting to be anywhere then stuck in the big box selling electronics you know will break and then having to put up with customers yelling at you. I love working there... i'm only there 2 days a week and save Thousands wth my discounts...!!I'm a student and while i know there are many other jobs out there why would i work at burger king for minimum wage when u can work at best buy make more money and get a great discounts!! Not to mentions the perks!!.So you keep your ranting and crying to get your $5 off... and I'll enjoy my discount thanks... oh and i dont care if u buy or not. =) I just returned from Best Buy. I tried to exchange a birthday gift unopened but had no receipt. It was a packaged set of 3 DVD's. It was a gift given on Feb 3,2008. The recipient already had 2 of the three (it was an old television show complete series). I simply wanted to exchange it for the one he was missing and get other DVD's adding up to the cost spent since we were not supplied a receipt with the gift. I was NOT trying to get any cash back, knowing full well that you usually don't get cash back without a receipt anyway. I discovered that after they went to get the single DVD that we did not have, they suddenly said they couldn't exchange it since I had no receipt. I asked for the Supervisor...same message, I asked for the manager...same message. I asked for higher. they gave me their toll free customer service number which I immediately called and asked for a manager. Soon someone came on line and repeated what everyone else said. He asked me "How do I know you didn't buy it somewhere else?" I responded, "It still has the Best Buy sticker and Bar Code and just the price was torn off." He then asked "How do I know it wasn't purchsed 3 or 4 months ago?" I replied, "So what?" I just want to exchange for something the birthday recipient didn't already have. WHAT KIND OF CUSTOMER SERVICE IS THIS?!!!!!!!!!!!!!!!!!!!!!! I felt like he was calling me a liar. I told him they have a terrible return policy and vowed to tell everyone I know to not buy from them. So, please spread the word and tell everyone you know NOT to buy from them. They are one of the most expensive stores anyway, so it wouldn't hurt anyone to shop where there is a better return policy and customer service, not to mention price!!! I hate best buy they fucked me out of A 42"plasma No receipt....? good that they didnt let u exchange it..!! your prob one of those people that try to pull a fast one on best Buy... shame on you... shame... Gordon.... shame! Therese Gordon.... you disappoint me.. ohhh you wanted to return dvds... and you didn't have the receipt... so you talked to the guy on the phone and he said they couldn't exchange it because without any proof theres no saying whether you got it a few months ago... how is that unfair.... Its not a policy of just best buy.... I dare you to take your dumb self into a store like Walmart, Circuit City, or any other big name retailer and say ohhh I have this dvd, i don't have the receipt... Not one of them is going to do anything for you... I'm so tired of all you selfish people on here thinking that Best Buy should do you a favor when your in fault because you dont have the paperwork... but no instead of calling yourself a dumb ass for not having a receipt you would rather bitch and moan.... So sad... Shame on you Gordon... Shaammmeee....... People like Gordon are rediculous, I really don't understand why people think they are above store policies and that they should be broken just for them. Is it best buy's fault the person who gave you the gift didn't give you a GIFT RECEIPT. So instead of bitching about how terrible best buy is, go tell the person you need a receipt. If the person lost the receipt but paid for it with a credit/debit card then they can go to any best buy and have a customer service rep pull it up in their "customer contact manager" system or "green screen". If they used cash then ohhhhh well. I work at a Best Buy, and in response, the person you spoke to on the phone at the store is known as a "sales operator," who is actually at the store that you were calling, and can actually help you, over the phone, just like another employee could in the store. They could even sell the product to you over the phone and you can just come in and pick the item up. I think this is a good idea, even though they are generally hesitant to direct someone to associates on the floor, although they will do it if you persist. At my store, I haven't heard too many complaints about this process, normally just compliments. And about the "harrassing customers," it depends upon which department you are in. For instance, if you go to Home Theater, they will be more direct with customers. However, if you go to a department like Media (CDs, DVDs, Video Games), they will generally leave you alone unless you approach them. No matter, if you have a complaint, ask for a manager and complain to them,they will generally resolve the situation rather quickly. I sent this today: I am a business professor and teach for three universities. I average nearly 1,000 students a year. It would be a shame for every single one of them to hear about this case study of bad customer service at Best Buy. Rather than encouraging them to go to Best Buy, as I have done many times, I'll have to warn them to never darken their doors again. Fortunately there are Wal-Mart stores, Circuit City, and Fry's in our area to cover our needs.
next time Joe Walkowicz don't lose your receipt....!! did You even ask the CS REP to even look up the receipt? Your not telling the whole story.... and plus... if you were a little more responsible you wouldn't have lost your receipt and gotten yourself in this mess in the first place.. oh by the way...it is in very bad taste to mention the sales asst name online have some class...... shame on you JOE shaaammmee...... ;) hey don johson.....no one tells you how to do your job so shut your mouth and stop telling other people how they have to do theirs. I'm so sick of Best Buy not having what I want. It's I went into both looking for Lightspeed Champion, British Sea Power, and MGMT, three records from MAJOR indie labels mind you. Every time I asked - the stores did not have them, and worst yet, no store employee knew what I was talking about. In fact, last week a Best Buy guy searched for the Today was the last straw when after last week, Best Buy told me they would have them, and they did not. But it didn't stop there. The worst part is just to Just thought I'd like you to know. As far as the phones go, I AM one of those sales operators, and it's a shit job. It was just implemented before Christmas, and basically my job is to help everyone who calls in. Before this postion was created, you fuckers bitched and moaned about how you couldn't get through on the phones, because you were too lazy to come into the fucking store and talk to someone. Well NOW we've given you what you want and you STILL bitch and moan. I'm a single fucking person and I can only take one call at a time. There is only one of us answering the phones at a time because theres simply not enough space or budget to have two people (though even if we did, you would still bitch and moan) answering. So THANK YOU SO MUCH, because all I want to do is sit there all day and tell you how to reprogram your TV, how to restore your computer and all that shit. BEST BUY LOCAL STORES ARE NOT A FUCKING TECH SUPPORT LINE! Call 1888bestbuy if you want tech help and wait through the prompts like everyone else, or come into the store. Before you call, remember this please: Seriosuly people, if you can't get through on the phones, get off your lazy ass and come into the fucking store. I was a Best Buy employee; worked there for two years. Let me share you my experience. Customers have every right to complain; however, the complaints must be backed by a reasonable objection. For example, if a computer package is on sale for a particular week, buy it the first day. Inventory gets depleted very fast, you have no idea. For those who arrive later during that week to get the package, you are gambling. Don't get frustrated for not being able to buy that package. In other words, common sense tells you that if a something goes on sale, obviously, it will sell fast. Thus, there will be less in inventory as the hour goes by especially for a store like Best Buy where everybody sees that flyer. One store doesn't have enough inventory to supply a few million people with the sale package. This is why it's limited. Those items usually have a number on the flyer indicating how many there are in-stock for that week. This applies to all retail stores, not particularly Best Buy. If you are frustrated with Best Buy, please abstain from using an employee as a scapegoat for you anger. Most employee are employed minimum wage, and they are enrolled at a nearby school. And, they're human. They get inundated with customer complaints daily whom have no basis for it. They are just doing their job. Some may be helpful, and some may not. However, in order to keep their jobs they must follow their manager's policy. Speak to a manager when you have problems. Don't call. Be there in person to talk to him. When you talk to him or her, be reasonable. Give him a way to satisfy your needs fairly by giving him a reason why you had an unsatisfactory experience. Saying negative statements such as, "I'm not buying from here anymore because of this and that" may be the wrong way to deal with it. The employee whom you had a hard time with may switch jobs and goto work a t a competitor too. Meaning, you will get the same type of customer service. No business is perfect, your's as well. I however go into Best Buy weekly and have baught a lot of stuff over the years. Yeah Salespeople come up to offer their assistance but I am grown up enough to be able to say, no thanks i'm just looking around at a bunch stuff. If I have questions, I am gratefull for the help and cut it off when I don't want it anymore. Just because you can't handle peopole, take control of a situation, don't cry like a little baby that you are about as emotionaly mature as when it comes to woeking with the public, I love th folks at best buy. I treat them with respecct and darned if I haven't made quite a few casual friend over the last few years there. The world needs to destress. Yoga, meditation. take a walk with a dog that you like. Take a deap breath, think about what you are doing and what it is you want the outcome to be and if your intentions are pure and good, your mind will be led to the right way to act and the right thingws to say, and guess what, things will work out more often than not. It's not best buy, it's the world we live in. Do your part to help make it a better place with your actions. Be positive. It works cdubya.... I have a problem with your complaining.... Now I agree that best buy employees shouldnt be playing XBOX at all... I would tell a manager about that but what i dont agree with is you getting mad at us because we dont carry some stupid CD's you want... Last time I checked we weren't Sam Goody.... I mean I doubt anyone has really heard of the CD's you wanted.... I will try my hardest not to buy from them anymore. Recently I went to the Best Buy in Topeka, Kansas to buy an LCD TV. I asked the service counter if I could do 6 months same as cash. The answer...yes as long as I paid it off before the 6 months expired. I bought the tv and after 1 month, I got my bill and looked in the plan area and it said I needed to pay it off by Feb 2008. OK...I tossed it in my bill box. The second month, the same thing. The 3rd month, the same day I got my bill, I got a dunning notice also. I immediately called the 800 number and was put on hold by an automated attendant (all reps were busy...yeah right...). This was 8:50 in the evening. At 9:00, I was disconnected. I called back and the automated attendant said the office was closed. I called back the next day and all the person would do was ask me for my checking account number. No way. I told her that I was not concerned about the cost of the tv or the extra money they were dinging me for. I told her I would pay it off immediately (which I did). I was most concerned about this being reported to the credit agencies. I was told..."Too bad, it has already been done.". I realize that it was my fault for trusting what the instore employee told me. I take pride in my credit (last time I checked it was 805). If this would have happened to BB's ceo or cfo, I bet they would have been treated differently. I have already shreaded my credit card and I will drive the extra 60 miles to go to Circuit City or Nebraska Furniture Mart before I ever set foot in a BB again. I am sure that BB does not really care that they lost me. They probably don't care about their employees either or they would train them better on their own policies so when a customer asks a question, they can get the correct answer. If any management idiot from BB would like to discuss this, let me know at bestbsucks@miglionico.com yea!!! we're not SAM GOODY!!!!! =P Interesting complaint, Larry. I do want to put out that training is not the problem. It's when the employee are big-headed and answer questions on impulse without finding out wether or not the promotion is being offered. I understand your complaint well. However, you going to Cuircuit City is not a solution either. You may be dealing with another company, but, you must also understand there's not many people in this world who are survantes or are extremely smart. You most likely will encounter the same big-headed people as you did in Best Buy. I know, I use to work in both places. Larry, if help is not avaible in the store, contact the Home Office (Corporate Home Office of the President) by letter and explaining in a reasonable and detailed format. Chances are, they most likely will satisfy your needs. If you decide to vent your frustration on an employee or management at the Best Buy store, you most likely will be ignored. And, it's not the best way to solve a problem. Best Buy is usually the cheapest. But you get what you pay for. I for one will never shop there again. They do not understand the word customer service. I bought a $1000.00 laptop computer and a service agreement. They have tried to fix the backlight display 4 times. And now 6 months later I get it back still broken. Now they want to replace it with a remanufactured $300.00 crap. I am furious but have no recourse. BEST BUY SUCKS! So I go to buy a headset and i get the cheapest one i see thats $20, then i get home and i realize i got charged 30. The whole point i bought it was to have the cheapest headset. They dont even bother to put the right products with the right pricetags. Then I see 4 fat people in blue shirts putting a video game into a box in the back. Could one of those slackers just put the products in order instead of having an orgy in the back? Then CompUSA is going out of business nationwide (except website) and they never ripped me off. BEST BUY SUCKS! The only reason they still in business is because they rip people off with their geeksquad noobs (who think they so good at computers pshh) and hire a bunch of drama queens. matt stop being a drama queen.... ;) I agree that Best Buy's arrogance, rudeness and demeaning attitude reiterates the fact that I will never purchase anything from them again. I will let ALL my family and friends know too - as I have lots of friends and a Very Large Family. Matt you a retard... if you wanted the 20 dollar headset and you paid thirty.. wouldn't you get a lightbulb telling you that it isn't the right one because of the price...you basically swiped your card without looking... and if you paid by a credit card or debit card, it actually asks you to verify the price your about to pay and im guessing you just accepted it yea Matt.... Shaaammee... Matt... Shaaaammmmeeeee... ;) I work at Best Buy in Minnesota. I actually don't know how they can turn a profit. I notice most of the employees hate working there. Employees are treated like crap and most if not all of the supervision is people that are 23 and under. Why they are so young is that there is heavy turn-over. The store I work at has supposedly gone through 3 store managers in 8 months! They are either fired of quit and at times get promoted out of that hell. The store I am at needed a female as a supervisor because all the other supervisors are male. My supervisor got her job because she was the only female there that was full time, and she had only worked there for three months. THATS WHY BEST BUY SUCKS DONKEY COCK!!!. Employees are treated like crap and expected to talk to customers with a smile on their face... I like helping people, but if I am being craped on a day to day basis I start to not care about the customer I hate to say... 1- you will never get the CEO, hell I can't even talk to him
Yeah Larry its probably best off to just read the statements you get on policy's and the back of the receipts. I learned that if they promise no interest or payments for a segment of time and in the first month you get a bill saying you owe its always good to call right away. Every store as so many different policies customized their own way. It does suck and I agree with you. Gotta remember that most of the employees at best buy are kids in HS or kids going through college. I am going through college and working there. Once I get my degree I am totally outta there, because of the way the little Hitler wanna-bes treat their underlings. I am quite a bit older than most in the store and I have a vast amount of experience in supervising, but at the time when I was looking for a job only insurance company carpet baggers were hiring. I like a total idiot thought Best Buy was a good company to work for. Man I really was wrong. The place I work at is managed like crap and all I hear from the employees is that it used to be better. The supervisors I heard get 17 bucks an hour and I personally don't see why. They run around with their heads cut off like chicken little (remember 90% of them are under 23). They don't know how to stay calm and they yell their employees in front of other employees and even customers! I said to my supervisor that the place is inefficient when it comes managing the employees and many are vastly under-trained. The employees start to not care because they feel they are under-appreciated and that the feel that they have to "kiss-ass" in order to get somewhere in the company. I work at Best Buy and its people like you who think they own the place and expect everything from kids 16- whatever, deal with it or go buy shitty products from sears,walmart,ect. As an employee, I don't how this customer service is experienced. I bend the fuck over backwards trying to keep little shits like you(those who complain) happy and the manager's off my ass for my non-commission, low hourly pay. Those of you that are complaining about high prices on everything, go price check our competitors on computers/cameras/whatever.
Hey David C. how bout you come to the store I work up here in MN. We will see who the little shit is. I am 6ft3 220 pounds and I used to beat the crap out of people as a bouncer. I am ex-military and I will totally beat you senseless. So bring it on you little shit. :) I went to the circuit city in Pentagon City in Virginia. Customer Service left a lot to be desired throughout the store. I went to purchase a TV around 8:30 PM Friday night and the guy that we had to find to wait on us just left to wait on someone else. That was just rude. I found a young CA who had just started and got the best customer service ever. The guy that works in electronics, the cashier, etc had zero customer service. I definately will not be buying a TV or anything else from there. They need to make the young girl that just started the Manager. I have not been in a Best Buy yet and experienced good customer service. No People skills. 6'3 220 pounds of fat... so sit down b4 you hurt yourself... ;) I went to the store and got no better service. I found an online ad for a laptop for $499. They would not sell it to me in the store, they said it was $649 and I was dismissed, rudely. I had driven 1 1/2 hours to get there. When I got home, the ad was still on line, so I emailed. I call corporate customer service the next day, they said they would call me back before the end of the day. A week later I called corporate agian. I never got a return eamil and still no return call. 4 days later I called corporate again, they said "Looks like we don't have that computer anymore, sorry!" So don't give me any crap about giving the service to the people in the store, it's not happening in the store, via email, or on the phone. This one is fun, I can relate to it. I bought a 27" Insignia Television. I have a warranty until 2011. I made an appointment on February 2nd, 2008 to get the Television Repaired. The Repair Center called on February 6th, left a voicemail. I called back on the 7th, and scheduled the appointment for the 11th. The guy came out and said he is going to need to order parts. Repair center called us back on the 14th and said they needed to come and pick up the TV to repair it at their center. They picked it up on the 19th, and still no TV. It is now February 26th. Isn't Best Buy supposed to honor Warrantys withing 3-4 Business days? Am I ever going to see my TV again? - I called this morning and they said we will have a specialist call you in 3-4 business days. What is going on? - I highly suggest never ever to buy anything from Bestbuy ever again. Justin Shearer... In word to your situation I say... why did you buy a Insignia TV? thats your problem... you bought a cheap piece of shit, and the reason it is probably taking so long is because parts for that cheap tv are hard to get in most cases have to be ordered from japan so it takes a while... next time i would suggest buying a better tv, because insignia is shit I currently work in customer service at Best Buy. There are so many complaints on this page that are completely ridiculous. First, if you do not have a receipt then we will not return the item, it's that simple. Why should we be obligated to return something that we have no knowledge of where and when it was purchased? We don't even need to have a return policy, but we do, so it is YOUR responsibility to keep proof of YOUR purchase. We don't care if you copy the receipt, save it on your computer, or just write down the 4-part key at the top, as long as we can look it up, we can help (we don't have to help, but we do). Second, all credit card issues go through HSBC. It is the exact same thing as any other credit card, the only difference being that it happens to have "Best Buy" on it and it's blue. You can't pay your statement in store because we are not HSBC, we are Best Buy. It's not our decision, it's theirs. Third, for those of you who love to put other people down by calling them uneducated and/or high school dropouts, I will enlighten you. I, along with the majority of my coworkers, am a full-time college student. The majority of us have part time jobs at Best Buy in order to help pay for school, car payments, etc. There is not a single employee at my store that is a high school dropout. So I ask you, at what point will I become educated? Do I need a degree? Masters? Will a Bachelors or AA degree do? Or maybe I should ask something else. What makes YOU educated? You obviously have no idea what I have to deal with everyday at work, and I urge you to consider not being so self-centered and think about how others feel. As for the service plans, we are urged to sell as many as possible, but never have I been threatened with my job if I failed to sell any. I admit, they can be frustrating, but the whole point is so you don't have to wait months for the manufacturer to replace it. If your product is taken in for service, then it is sent into our service center (not in store) and worked on. You are probably not the only person with an item there, as a matter of fact that service center has to deal with all of the products in the district. The service center then fixes it as quickly and efficiently as possible, and it is sent back to the store for you to get it. If it cannot be fixed, then it is simply replaced. It is not a difficult concept, but if you would rather go through the same process with the manufacturer instead, which will most likely take much longer, then be my guest. Now to the phones. We do have phones in every department, and we do answer them when we can. If we are not answering them, then we are busy. If I have a customer in front of me and another on the phone, I think the obvious decision would be to help the one in front. That is also what I would expect if I were to go into any other retail store. Again, we don't have to have phones in every department, but we do in order to help out when we can. If you really need our help, then it shouldn't be too hard to come in. You all must also realize that Best Buy does NOT manufacture the products they sell. If you are having a problem don't bring it to us (unless you purchased the service plan). We like to help when we can, but our job is to simply sell products. Our relationship with manufacturers is just selling their products, and we are in no way affiliated with their service department, and we are not their employees. We sell you a product that you want. We do not force you to buy anything, so any purchase you make must be at your discretion. We give you 30 days to return it (with the exception of GPS systems, laptops, and cameras, which are 14 days) and if you miss that date, then it is your fault. If you are nice, then sometimes I may be able to work around it if it is still somewhat close to the return date. A return policy should not be so difficult to understand, especially when it is clearly printed on every receipt. Personally I like working at Best Buy. I get good benefits, I can afford school and my car, and above all I get to help people. I like sending customers off with a smile. What I do not understand is how ignorant you people are. My job is not to do everything for you. If you want a butler, then hire one. I have my own life to worry about, and I refuse to deal with your problems as well. I used to work at Best Buy and quit recently to work in a more honest retail enviroment. I quit Best Buy after realizing that they were teaching me to stretch the truth to the customers. Research the lawsuits that have been filed against Best Buy for lying about service plans, there have been a lot. I am a former employee of Radio Shack also, and I am sick and tired of dishonesty towards customers. They lie to there employees to get the employees to lie to you. I am doing research on dishonesty from retailers, if you have any horror stories, please email them to me. I wish to hear from current employees, former employees, and customers. And for the Best Buy advocate, they pretended like my job was on the line every night if I didn't have enough service plans sold...
Ok folks, here is the low down. I currently work at Best Buy. We as service reps do not like what our managers push down our throats anymore than you do. Fact of the matter is I can't stand "contacting" every customer and trying to ask "open ended lifestyle questions." I actually just had a manager ask me the following for someone who bought a computer cable... "What was their name, job, how many kids did they have, is he going on vacation soon etc." Its nuts, we know its nuts, but don't take it out on the people on the floor or on the phone. If you choose not to shop there, fine, it's your right to choose where your money goes. Some people do need help however, so if we say hi to you and ask how you are, just say fine and let us know you will come find us if you have any questions, there is no need to be rude to us as it is not our intention to be rude to you. Also, just b/c someone had a bad experience at a Best Buy does not mean it is justifiable to extend that as a universal statement. My store gets nothing but praise from our customers, and many come in to just talk on their lunch breaks because we are so friendly. Also, at Best Buy you will pay slightly more considering the ridiculous deals we often give on tv's, cameras, computers (whenever they are on sale they are BELOW our store cost and we lose money) as well as how much money Best Buy uses to train their reps on product knowledge. So... chill out, and if you feel like being rude to a sales associate, just leave, Best Buy will be fine without your business and you can go make someone elses work day miserable instead of mine. As a best buy employee reading some of these comments that some of the customers have made... I wonder did you guys even look at the bottom of your receipts to fill out the survey.. because believe it or not the stores ACTUALLY look at those.. and yes we actually take them to heart. And the next time you yell at another Best Buy Employee REMEMBER we are NOT on commission we are getting paid by the hour to lay our knowledge about products that you DONT know about, and we are trying to do our best to give you the best service.. but when you yell and get irate at the employees and claim that we are being horrible to you remember that MOST of us are college students trying to pay the rent etc.. we are trying to make ends meet. So when you drive home in your Audi feeling fully satisfied that you made a fool out of yourself for yelling at an Employee for something that was the manufactures falt NOT best buy's think would you want someone yelling at you for something that it out of your control. And for the love of pete DONT... I repeat DONT say "I will never shop at Best Buy again.. Instead I will go to Circuit City" thats cool good for you... Go there.. WE ARE NOT ON COMMISSION.. It doesnt matter where you shop JUST LET US DO OUR JOB... Realize that we are employees of a retail reseller of your products... NOT THE MANUFACTURER.. of your products.. So the next time that you have a complaint about how bad the products are at a certain store think I should be mad at sony for making a crappy camera not Best Buy.. or Walmart or Circuit City.. I work at customer service and I am proud to say that I solve customers issues but when Customers yell at me for telling them that they are 6 months outside the return policy how would you like me to act? I have had people cuss at me for doing my job.. Seriously would you want someone to come to your job and yell at you!? Think about that.. And on a final end note.. I dont want to hear how much money you lay down at best buy each year.. you honestly think thats going to bend the rules for you?? Guess what it doesnt.. it really doesnt. So spend your money where you want to, please let us do our jobs, and if you really want to complain dont do it in the stores because EVERYONE can see you.. and if you do complain in the stores dont make it so that every customer who is currently enjoying there experience can hear you.. just not cool.. its like a screaming kid at a movie.. I have worked at best buy for over a month and I am already thinking about quitting. I really don't want to quit and i think I could move up in the company, but I have this supervisor that is annoying the heck out of me and some of the people are just too cocky. Don't get me wrong there are some real great people there. Like I said I would like to stay there but my supervisor does not train me on anything. 1 month in I finally found out what CARE+ was! She sent out an e-mail about getting qualified about CARE+ and I had to ask another supervisor what it was. I hardly know anything about the paper work and I am always asking for someone to help me but to no avail. There is so much negativity... The funny thing was that I confided in someone about looking for another job because that sales operator can really bring a person down. Anyways when I walked out of the sales operator bridge (my job) he totally squealed on me. Funny thing was when I got back he was giving her a back rub and flirting with her. I have been thinking about going to HR because of the public display of affection and how she writes up other employees in from of employees and customers like she did today. Plus I have to constantly stay in that small area and I feel like I am that guy in the tower that nobody knows about as if I am a freak in a way and I want to get out and help people out instead of people yelling at me that Best Buys customer service sucks. I don't know... it would be nice to grow in a company but I really don't like to be treated like crap either. Can anyone that is a Best Buy employee give me some advice? I feel really bad about myself because I don't want to quit a job after having it for a month but in turn I hate being treated like crap. I also hate it when my supervisors excuse is "thats retail for ya" To me it shows she does not care about her people. I was looking for a job when I found this one too... Any unbiased suggestions? This is for T...... Somebody Help Me Out There... I know what you are going through, I have dealt with it many times. I have been a best buy employee for about 5 years now, and it is tough. One of the biggest things I would say is never tell anyone about things like that because it always gets out. Im sorry to here that your not enjoying your job, Ive been to that point were I hate my job, but I think best buy is a really good place to work. As far as yoru situation goes, your supervisor and or co workers should be training you and helping you out. Your supervisors job is to train you, there are other resources you can use, theres something called Learning Center on Employee Toolkit, that kinda helps. but your sup should be doing most of the training. Now I have had supervisors like this and the best thing to really do is talk to a manager and let them know what is going on. Everything may not get taken care of in one day, but when things like this do happen notify a manager, especially the GM or Sales Manager and let them know how you feel, and how you are thinking of quitting because of the situation. Your sup may not like what the managers tell her once you let them know, but her job is to make sure your able to do yours, and you cant do that if you sup isn't giving you the support. I have always thought BB would be a great place to work and I live here in Minnesota and would like to go to corporate after I finish my degree, but I just feel people are totally snowballed by her. Most of the employees I talk to really hate her and so do the other supervisors. Its so weird and it really is frustrating. I have told her that I do not like being an SO, but she said I had a negative attitude and that I am staying there. I was a supervisor at my old job and she really is bad, but all the managers love her. I don't like the whole public display of affection that she does with another co-worker. I mean its so bad with her that I just get a headache right when I get into the parking lot. She has already discussed with me about a negative attitude with the GM so now I feel that the GM will not take me seriously. See this is the type of person that pulls everyone down to make her look good. Heck she wrote up three people (in front of others) when she talked to me the same day as if she was on a rampage or going blue shirt bowling. Thank you for the advice, but I think since she already ruined me at the job, I feel I might as well look somewhere else it seems. I work as a customer service rep at BBY, and I have to say, some of you people are complete morons. Don't like our service plans? Don't get them. We're required to offer them, just take that extra 2 seconds to listen and politely decline it. You're aren't forced, even though some of you like to think you are. Do you know how many people get pissed because they WEREN'T offered the service option? Again, we can't please everyone. We don't read minds. We don't know if you'll want it or not. Don't like when the phones don't get answered? Our store has a phone operator, and calls that don't go through to her, come to me. Do you know how hard it is to have the phone ringing off the hook (literally) while you have a line of 20 angry people? Sorry if we can't get to your call the second you dial the phone. If you're really needing to talk to someone, come into the store. We try are best (at least in my store) to do whatever we can to make a customer happy. I'll return things under the manufacturer warranty, or even speak to a supervisor or manager to see if there is anything we can do to make the customer happy. But when you bring in your scratched video game that you bought 9 months ago, and expect to get cash back for it, I'm sorry, but it just can't happen. When you come in with a bad attitude and are rude, I'm sorry, but we usually aren't going to be willing to bend over backwards to help you, when you don't even give us the slightest bit of respect. I think I read a post where someone said they had never experienced bad customer service in retail, and I have to say, the same is true for me, and I understand why after working in BBY customer service. I actually take the time to think about what I'm purchasing, and take the time to look into the policies before assuming they will return my 3 year old broken dvd player. I tend to be friendly, and understanding, and I usually have good experiences. I could go on for days, but I know it wouldn't make a difference to those of you who just want to bitch. "I've spent $1000 in the last 5 years in Best Buy! You're losing a GOOD CUSTOMER!" yeah. I get that a lot. I dont fucking care how much you spend in the store. If you're outside of return policy/dont have a receipt/or YOU broke your item, I'm not fucking helping you. end of story. As an experienced field network technician, engineer/designer and security specialist I must say this: Geek Squad is a fucking joke. I have had a few encounters with some of these jackasses and they have done nothing but get in my way. As a matter of fact I have been called to clean up the mess they have made out of some of my clients computers and networks. I deal strictly with business environments and I shudder to think about what these people are doing in there customer's homes. I can personally attest to the catastrophic failure of there 'security services' as well. I won't point out on a public forum where the holes are as to protect those who have paid for this 'service' from people who are looking for vulnerabilities. They say they work on Macintosh but somehow they don't seem to know a thing about them. The speak of performance tuning which I can understand on a MS Windows PC but on a Macintosh there is no need for it because it works properly out of the box. These guys won't even touch a UNIX/Linux or Novell computer. They claim full computer service but they don't cover anything that isn't Windows or Mac. Ask yourself this before calling you local Best Buy looking for computer service: "Do I want someone working on my computer system that would willingly work under the management of a company called Geek Squad?" Any self respecting educated IT professional would never work for someone that would call them a geek as part of there job. It seems that most of these problems happen when as a business they are trying to save money by laying off those people and yes its sad but this is what happens when they need to cut corners, but its a business and in order to keep your business in the green you need to vcut corners from time to time I work as a sales associate for Best Buy in Chesterfield, Missouri, and it amazes me at how inhumanly people treat myself and my coworkers. They see our blue shirts and immediately assume that we're out to screw them over, they see us like sharks, not people trying to help them out. I have never argued, lied, cheated, or belittled a customer- because I wouldn't want them to do it to me if our situations were reversed. However, customers do this to me every day, and I've seen my coworkers break out into tears over some of the horrible things that customers have said to them. We don't have a "we don't make the rules or set the prices mentality", our products are worth the money that you spend for them, and hopefully our expertise is worth your time and money as well, I encourage price shopping (I even help customers do it!), but always recommend purchasing at Best Buy- because we'll do our best to see that you get good service (try getting that at WalMart or Sams). I get paid a laughable wage for helping so many people out on the sales floor, but to be honest, my favorite part of the job is dealing with angry customers. If I can help them out, I'm all for it, but nearly every interaction I've had with a disgrunted customer has been so clearly a case superiority complex. Everyone thinks they're better than me and my coworkers because they have the money in our business relationship. I work my ass off to see to it that your shopping experience is as good as it can be, throwing a hissy-fit because we don't have something in stock doesn't make the item appear, and no I won't sell you a more expensive product for the same price- it is worth what we are charging for it. Some people don't believe me when I say the high-end Sony notebook is the best one on the floor because their cousin's friend said they suck, and I'm sorry- my opinion isn't the word of god, nor do I know everything, but it is my job to know electronics. If you don't trust me, then don't buy it, but don't claim that I "don't know anything about computers" because of what someone else told you as mistated opinion. And we don't sell everything in the world, if circuit city down the road has it then thank god we're not the only retailer in the state, go to them, I'll call my friends that work over there and tell them that you're on your way. I really love hearing complaints about my knowledge and the knowledge of my co-workers, normally from particularly product-ignorant customers. Hell, I even love hearing complaints about our competitors, like Circuit City, because I know everything the customer is telling me is exaggerated and that they didn't really give the salesmen over there a fair chance. I don't try to sell things, most of my co-workers don't either, we try to help you find what you're looking for, what will help you the most in your task, and ultimately what will get you the best deal. Think we've made it our life mission to fuck you over? Then post about it on the internet, maybe one of us "blue-shirt mutants" will read it. Maybe someday the customer's that have complained on here and in my store will realize how stupid it is to generalize a company and more importantly the PEOPLE that work for it based on one foul experience that you were extremely biased in (and don't lie to yourself, you are mostly definately biased, you had money riding on it, we didn't). lame Ryan... get a life Ryan...!! Go Best buy!! woo! hoo!! Ryan is an "IT Specialist" hahaha.. shhaammme Ryan... Shaaaame...!! ;) Ryan Ryan.... If your such a IT specialist and if you don't care about best buy then I ask you why your on this wall? Ryan I dont care if you invented computers all I know is that Geek Squad makes more money then you ever will.... and another thing you say we dont do novell... we do.. if you weren't such a dumbass you would know that we have something called Special Agents that specialize in all that dumbass I'm just glad that not every customer thinks the way the people on this website think, and they they don't all act the way you all act. But then you get some customers, like I had today, that bring something in that they've stepped on (yes, he TOLD ME he stepped on it and broke it) and they want to return a product. Do you honestly think that a company wants to take the hit for a product you've ADMITTED to breaking? wow. I hope you all have to deal with something like this in your life, just to see that you're the idiots. Then again, you probably wouldn't realize that you do the same damn shit. I agree with most of the people who have been dissatisfied with the lack of good customer service at Best Buy. I purchased a Toshiba HD/DVD player in December and unlike their competitor, Circuit City, they are not extending their return policy or making any adjustments to the price. I paid over $200 three months ago and they put the same product on clearance for $49.99. I spoke with the supervisor at the Best Buy customer relations department and he said that they are doing nothing about it at this time. It is now WORST BUY!!! I purchased a 65" Mitsu tv with extended service plan and the thing has went out 4 times in 15 months. Yes, it is the tv's problem not WORST BUY's, but when I make an appointment to get service and they show up while I'm working with no call to the number that I specified. The tech said that he left a voice mail on both numbers, I pressed the issue and he than said he didn't get the number till late in the day. I got a reschedule for a Saturday and now I get a rather chipper message telling me they can't make it but an outside service company will be there on Tuesday. Well I work during the day! I also have an important Drs. appointment then, maybe I should blow the Doctor off the way WORST BUY blows me off? The "service supervisor" is of no help. I told them that I will take the tv back to the store and warn people in the lot not to shop there. That's a little extream, maybe I will stop paying on it and sue for breach of service contract.I think this is all to avoid the lemon clause in the extended warranty contract that I bought. Hey.. George.. Learn how to spell "extreme".. moron customer!!! shaaaameee George...!! Shaaaammmmee.....!!! Today I spent a hour looking over Best Buy Plans Because I was thinking about Buying a Laptop in Cash because the sale price was dang good. I have known for some time how Crappy they can be and Have had Multiple Bad Run ins with their Policies. reading over some of their plans They offer like the one from GS is a complete waste of money. Mainly because they push these Plans on Cheap items that should not need all that Coverage. Also the price for the Plans seem rather high for what your *possibly* getting. They really like to push these useless plans on you. And from what I have heard a good 8/10 Times when you need the plan 1 or more of multiple things will happen. 1: Lost I would much rather go to a local Store and spend a few hundred more but know that a service plan will only be offered to me when its needed and know that it will be fulfilled to its fullest always without question and I will always have Kind Customer Service. SUPPORT YOUR LOCAL STORES. If you don't have any. Shop online. I say, If there is a Risk Why take it? I'm really sick of Best Buy's service. Though I had enough experiences with their computer people in the past, I hadn't tried them since they made them the "Geek Squad". I had a problem with my computer and assumed anyone with computer training could fix it. The guy turned the computer on, saw the problem, and restarted. When the problem was still there he told me to go to the other side of the customer service desk, have them look up my receipt, and they would either send it out for 2 weeks, or if someone determined that couldn't be done, they would tell me to find another way to get it fixed. My problem is either an issue with a driver or something has come loose inside. It should take any computer-savy person 10 minutes to diagnose and another 10 to fix, tops. Why does Best Buy bother to employ and "train" people to work on computers and install car audio equipment? Just for the money, that's why. If they can charge you to install speakers in your car or to "optimize" your computer, they will. Beyond that, they have no competency and will only want to send your product out for 2 or more weeks, whether that means you have no sound in your car or you're a college student who can't live without a computer for 2 days much less two weeks. Hey Rick as a Best Buy employee I can assure you that we are not trained. There is no time for training because we have to deal with total jerk-offs who love to take their anger out on us. I am looking for a new job where I at least get respect from supervisors and who will train me better. That is retail and I will never want to go back. BEST BUY SUCKS Best Buy blows! Wow, I have to say most of you guys are complete assholes here. I can understand that some of the prices are a little higher than other places. But I have been working at Best Buy for around 6 months now and it is the greatest experience I have ever had in retail. I worked a year and half in another retail job also. I work in the computers department and I see geek squad work every day on your computers and they truely are much more hard working than it seems. I give them a ton of credit for the amount of stress they are put under by you bitchy ignorant customers. We pride ourselves on the customer service we give you everyday. I can't tell you how exciting it is to know that I have made a couple the happiest they have ever been buying a brand new laptop and having it all setup for them. They have a huge smile on there face and they come back because of the service they get there. If you do not believe me then come into Best Buy dublin and watch me work for a day. Watch me work and see the bullshit that I have to put up with every single day. The stupid ignorant customers telling me how much they hate Vista and when I ask why? They say....well thats what I have heard. And they have never even used it before. I think you guys need to see it from a point of view that everyone in this world has a job. Guess what? If you cant get your lazy ass out of bed and make your way down to the store to see if we have something and you get angry because we cant answer the phone because we have customers that actually make there way to the store than go F*** yourselves. They need customer service training. Sales clerk don't even smile. They try to sell you extended warranties and if you say no thanks, they would try to get rid of you like a leper and "next customer in line" before you can even get your sales receipt!!! really Bad!! Specially the one in Torrance!! cant we all just get a bong? I worked at Best Buy for about six months during the christmas season. Fuck all the bullshit about the customer always being right. Most of the customers I had to deal with were either rude or trying to get discounts and other shit for free. These customers just think their entitled to free shit and think that they can come in and start bossing me around. Best Buy definately sucks a lot of dick though and they have some deceptive practices.I do agree that they owe the customer something if they can't fix their product in a timely manner, but most of the customers were just straight up cock suckers. The management was just as bad. I'm so happy I quit and they were very pissed when I did so. I happened on this site by accident after spending several hours trying to contact my local BB store where I bought an LG super capacity dryer in August 2006. Last year the computer board went out and they came out several days later to replace it. I noticed the last few days that whenever I went to check the dryer it always had 6 minutes left on the display. I didn't think much about it (my timing must have been good) until I started a load of clothes and about an hour and half later took a break from work (I work at home) and decided to get the laundry out of the dryer. Imagine my surprise when it WAS STILL GOING!!!!! My clothes were literally steaming! So I started drying them using the timer instead of the automatic setting to see if that worked. It did. However, later today I noticed that when I went to start the dryer all the lights started flashing (so pretty) and it wouldn't start. So I unplugged it and then plugged it back in and it worked again. Decided it was time to call my BB warranty and I couldn't remember the number so I tried to call the local store. First pressed 3 and waited, and waited, and waited. Called back and repeated and waited, and waited. Called back and pressed 4 (Geek squad) hoping maybe they would answer and could help me with the number. (The receipt faded so the number is illegible.) No answer again. Tried calling again and this time it never even got answered period. So I called a different store and was answered promptly and the young man was very courteous and helpful in providing me with the correct number for warranty help. (Thanks Tyree.) Called that number and explained that my dryer was cooking my clothes and was a potential fire hazard and I needed to have the computer bo | |
